Noer SOETJIPTO, Gogi KURNIAWAN, Sulastri SULASTRI, Ari RISWANTO / Journal of Asian Finance, Economics and Business Vol 7 No 12 (2020) 1065–1071 1065 Print ISSN: 2288-4637 / Online ISSN 2288-4645 doi:10.13106/jafeb.2020.vol7.no12.1065 Supply Chain Analysis in Public Works: The Role of Work Climate, Supervision and Organizational Learning Noer SOETJIPTO1, Gogi KURNIAWAN2, Sulastri SULASTRI3, Ari RISWANTO4 Received: September 10, 2020 Revised: November 02, 2020 Accepted: November 16, 2020 Abstract The study aims to analyze the supply chain role of supervision, discipline, work climate, and organizational learning on the performance of community services at the public works. This study took a sample of employees through purposive sampling technique at the Public Works Office and Bina Marga in a regency in East Java. Data through questionnaire was collected through a 5-point Likert scale model. The results show that the application of employee discipline affects the performance of public services, with a contribution of 39.7%, meaning that discipline and organizational learning are implementation factors that have an effect on public service performance. In stepwise regression analysis, the supervisory factor has a correlation with service performance, but it is less relevant, while the work climate is not relevant as a predictor variable to improve public service performance. The study revealed the importance of the supply chain policy of implementing good and clean governance and the enactment of the performance appraisal of the government apparatus established through Good Corporate Governance of the state apparatus. The findings provide a basis to encourage the public sector performance to smooth every step of supply chain management of every government project work, especially in the field of public services. Keywords: Discipline, Supervision, Work Climate, Organizational Learning, Service Performance JEL Classification Code: D20, D23, D73, D83 1. Introduction et al., 2020). Grönroos (2007) provides an explanation that service is a form of activity or a series of invisible activities In public service, service is like a supply chain activity that occur due to interactions between service recipients that occurs as a process of direct interaction between and officers or other things provided by service providers someone who provides services and those who receive intended to solve recipient problems service. In Indonesia, services, either directly or physically, or indirectly, namely, the Public Works Office at regional level is an extension of using communication means, but the goal is creating the central government under the Ministry of Public Works. satisfaction in service recipients (Ratminto, 2005; Nguyen As a government agency located in the regency, the Public Works Agency is the regional apparatus with the authority to delegate duties and responsibilities to carry out the process 1First Author and Corresponding Author. Lecturer, Sekolah Tinggi Ilmu of regional autonomy, and good and clean governance in the Ekonomi (Institute of Economic Science) STIE YAPAN Surabaya, field of public works tasks. Since it is a complicated task, Indonesia [Postal Address: Gn. Anyar, Kec. Gn. Anyar, Surabaya in this regard, in the public sector management, leadership City, East Java 60295, Indonesia] supervision is one of the supporting factors in achieving Email: [email protected] 2Lecturer, Sekolah Tinggi Ilmu Ekonomi (Institute of Economic service performance. The development of attached Science) STIE YAPAN Surabaya, Indonesia supervision to the government internal control system 3Lecturer, Sekolah Tinggi Ilmu Ekonomi (Institute of Economic places the leadership of the organization as the driving Science) STIE YAPAN Surabaya, Indonesia force and determinant of achieving organizational goals. 4Lecturer, Sekolah Tinggi Keguruan dan Ilmu Pendidikan (College of Teacher Training and Education) STKIP PGRI Sukabumi, Indonesia The five elements in government’s supply chain internal control system, including control environment, risk control, © Copyright: The Author(s) This is an Open Access article distributed under the terms of the Creative Commons Attribution control activities, information and communication as well Non-Commercial License (https://creativecommons.org/licenses/by-nc/4.0/) which permits as monitoring, encourage organizational leadership to shift unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. supervision from hard control to soft control (Mughal, 2019; Noer SOETJIPTO, Gogi KURNIAWAN, Sulastri SULASTRI, Ari RISWANTO / 1066 Journal of Asian Finance, Economics and Business Vol 7 No 12 (2020) 1065–1071 Paais & Pattiruhu, 2020). This statement is in line with the Work discipline can be said to be an attitude of respecting, research by Brahmasari and Suprayetno (2008); Sami’an appreciating, and obeying various applicable rules, both and N.W. (2013); Suseno and Munir (2013); and Mufti et al. written and unwritten, and being able to carry out rules and (2019) stating that supervision and organizational learning not commit violations in carrying out the duties and authority have a positive effect on employee performance. given to them (Sastrohadiwiryo, 2003). Veithzal and Jauvani Another performance supporting factor is the discipline (2014) showed discipline is an operational function of human of employees who always comply with all applicable laws resource management, which is classified as important, and regulations in the organization (Riswanto et al., 2019b; because the better employee discipline in the organization, Riswanto et al., 2020). Civil servants’ work discipline will the higher work performance can be achieved. According to be related to their daily work behavior in the organization Moekijat (2002), the main objective of applying discipline starting from coming to work and doing work until leaving to employees is to maximize their work results by reducing the office. The tendency to occur is delays in civil servants the waste of time and energy. In addition, the application of in completing their duties and responsibilities, as a result of behavior is to prevent damage or loss of company assets, as a lack of discipline from each employee. Hidayat and Zainal well as avoid accidents due to the carelessness of employees, (2012) stated that employee discipline has a positive effect on while carrying out work tasks (Romi & Ahman, 2020). The employee performance. This statement is in line with research application of discipline aims to condition the behavior of by Widyastuti (2010), Amanah (2011), and Robiansyah (2013). respecting work time, and to resolve differences of opinion Tantowi (2017) concluded that the work climate has an effect on among employees and prevent disobedience that causes performance. The public work service and its implementation conflicts in the work environment. are carried out by increasing discipline, supervision, creating a Moreover, work climate is an adaptation of the concept work climate, and encouraging every employee to carry out an of organizational climate. Work climate is the quality of organizational learning process as part of improving the quality the internal environment of an institution or company that of the institution in order to achieve good service performance. is continuously experienced by employees, influencing The study aims to analyze the role of supervision, discipline, their behavior, and that can be described in terms of a set work climate, and organizational learning on the performance of organizational characteristics (Tagiuri & Litwin, 1968; of community services at the public works. To achieve the Wirawan, 2007). Work climate is the employee’s perception goals of quality governmental duties, this study examined and is in constant contact with the company about what is the supply chain role of management of human resources or is happening in the company’s internal environment on in the Public Works office, in Ponorogo Regency, East an ongoing basis, and affects work attitudes and behavior Java, Indonesia. This was conducted by empirical testing to and employee performance, which then determines the investigate the improvement the quality of service performance performance of the institution (Riswanto et al., 2019a; Susilo to the community through exploring the influential role of et al., 2019; Hoa et al., 2020). employee behavior, such as designing and determining types of services and terms that are considered more practical than 2.2. Organizational Learning and Community before, making it easier for the community who need licensing Service in Public Works services in a supply chain perspective. In terms of organizational learning, Garvin et al., (2008) 2. Literature Review explain that organizational learning is learning as a process of organizing employee creativity, increasing skills, training 2.1. Supervision, Discipline, and Work Climate and transfer of knowledge, which are then expected to be able to improve behavior as the embodiment of new insights Sarwoto (2013) provides a definition of monitoring and knowledge applied in an organization. Organizational as management activities to ensure that each work can be learning is an individual learning process in an organization carried out in accordance with the established plan and/or that is carried out collectively and continuously to change the the desired results. Situmorang and Juhir (1998) explain organizational