DOCUMENTOS Y REFERENCIAS RELACIONADOS EN EL ANEXO EXPERIENCIA DE DINAMARCA 1. eBoks Presentation 2. Carpeta Ciudadana Caso Dinamarca 3. egov Dinamarca 1 e-Boks presentation - January 2014 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 2 Agenda The story of e-Boks Value for customers and users Solutions from e-Boks References 3 The story of e-Boks 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 4 The e-Boks idea From cost intensive physical snail mail to digital documents with up to 80 % lower cost on postage securely distributed in one single digital portal for end-users with easy access SENDERS USERS 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 5 Profile & mission e-Boks offers companies, public authorities and private PROFILE individuals an efficient, secure and user-friendly platform for digital dialogue, dispatch and storage of important documents e-Boks contributes to increased streamlining of the public sector and private companies by means of secure and efficient MISSION management of digital documents and associated features creating real value 30.000 4.000.000 220.000.000 3.630 NUMBER OF SENDERS WHO PEOPLE WHO ALREADY RECEIVE DOCUMENTS SENT VIA E-BOKS TONS OF PAPER E-BOKS SEND MAIL VIA E-BOKS THEIR MAIL VIA E-BOKS DURING 2013 SAVED DURING 2013 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 6 Solid ownership behind e-Boks e-Boks is a limited company jointly owned by OWNERSHIP Nets A/S and Post Danmark A/S Post Danmark PostNord.com Nets (former PBS) nets.eu Post Danmark A/S is part of the parent Nordic provider of payments, card and PostNord AB formed by the merger between information services with a European Post Danmark A/S and Posten AB. PostNord ambition. More than 2000 devoted is a leader within communications and employees in five countries – and a focus logistics in the Nordic region, and has sales on new opportunities, technologies and of more than SEK 39 billion and over 40,000 security. Sales of more than DDK 5,5 employees. billion. 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 7 Strong partnerships RESELLERS BUSINESS PARTNERS Post Danmark Bluegarden postdanmark.dk bluegarden.dk KMD SDC kmd.dk sdc.dk Nets BEC nets.eu bec.dk 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 8 One Digital Mail Solution for Denmark Citizens receiving digital mail using e-Boks (mill.) Over 2 mill. citizens 4,0 receive their pay slip every 3,8 month in e-Boks 3,3 3,0 2,4 1,8 1,4 0,9 0,1 0,3 0,5 0,6 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 9 Increased penetration of e-Boks Number of documents from senders 220 More than 30.000 companies and 205 185 public authorities use e-Boks 160 133 99 10 17 19 28 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 10 More information SENDERS: E-BOKS.COM USERS: E-BOKS.DK 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 11 Value for senders and users 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 12 Value with e-Boks Value Channel and communication Digitization of Strategy processes Postage savings Technology Business 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 13 Value for senders and users SENDERS USERS 80 % savings on postage Free and lifelong archive More efficient processes All documents in one place High customer satisfaction Better overview and less hassle 100 % delivery performance Notifications when mail arrives 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 14 e-Boks is also eco-friendly Not only can e-Boks provide cost reductions – e-Boks also contributes to the environment 220,000,000 documents sent to e-Boks in 2013 Yearly saving to the environment of 3,630 tons of paper 2/3 of e-Boks users focus on the environmental benefit * Source: e-Boks user survey, Epinion 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 15 Ready for growth and internationalization e-Boks has more than 10 years of experience as digital front runner Exploiting economies of scale to provide a cost effective solution Development of the organization and an optimised product portfolio New strategy and a focus on becoming a Nordic market leader 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 16 Solutions from e-Boks 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 17 The e-Boks solution set-up Viewing document Subscribe to sender End user START e-Boks e-Boks e-Boks letters subscribtions Subscribtion Sender Receipt list System list Split e-Boks e-Boks Print file & letter Interface PDF File for e- Print & File for print Conversion Boks distribution 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 18 Scalable and secure solution KMD has annual revenue of Strong partnership with KMD for IT operations. more than DKK 4,5 billion KMD is the largest Danish-based IT company and over 3,000 employees . KMD has developed and currently operates more than 400 IT systems that support Denmark’s welfare state and accompany Danes from cradle to grave . Decades of experience and expertise from the public sector mean that KMD is able to handle even the most complex IT projects the private sector can muster . The e-Boks solution runs in a scalable and secure mirrored operation setup with hot swap 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 19 Solutions from e-Boks USER INTERFACES SUBSCRIPTION TOOLS e-Boks COMMUNICATIONS TOOLS INTEGRATION TOOLS 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 20 4 Solution examples USER INTERFACE 1. e-Boks mobile solution INTEGRATION TOOL 2. Portal solution COMMUNICATION TOOL 3. Two-way communication 4. Signature solution COMMUNICATION TOOL 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 21 1. e-Boks mobile solution 800.000 mobile users 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 22 2. Portal solution background Most companies want to streamline and digitize as much customer communication as possible. And customers are becoming more and more digitally minded and want easy access to digital letters . Considerations needed on whether communication should reside within the company portal or another portal solution such as e-Boks . For some customers the portal of the companies is attractive, for other users they prefer using another well-known portal solution such as e-Boks With an e-Boks white-label portal solution, your company can combine the best of its own customer portal with a complete overview of e-Boks. Customers decide for themselves where they will receive their post, and the company get cost savings 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 23 2. Portal solution overview 3. Document distributed for e-Boks user Split made SENDER 2. 4. White-label user can transfer documents END USER to e-Boks Distribution of documents Document distributed for White-label user 1. 3. SENDER PORTAL 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 24 2. Portal solution examples PENSIONDANMARK DANSKE BANK 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 25 2. Portal solution examples (Digital Post) BORGER.DK (CITIZEN PORTAL) RUDERSDAL MUNICIPALITY 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 26 3. Two-way communication background Two-way communication with customers and business partners can often be a challenge for companies. Traditional e-mail is not secure – in terms of either content or delivery – and it is often time- consuming to process e-mails individually . Therefore, what is needed is an open, flexible, combined solution for the entire company based on the extensive Danish digital communications infrastructure. Two -way communication from e-Boks is a secure channel for customer communication with 100 % security of delivery. The solution ensures confidentiality between the parties as well as the integrity of sent and received data. 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 27 3. Two-way communication overview 5. 4. Reply Document retrieved with a reply SENDER REPLY FIELD 1 END USER FIELD 2 Document with Document Document is replied a reply option distributed and achieved 1. 2. 3. 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 28 3. Two-communication solution examples THE DANISH EMPLOYERS’ ASSOCIATION ODENSE MUNICIPALITY 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 29 4. Signature solution overview 5. 4. Signature Status Signed / Rejected retrieved document SENDER END USER Signing Document with Document Document is signed a signature option distributed and achieved 1. 2. 3. 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 30 References 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 31 1. e-Boks as mail box for Digital pay slips Over 2 mill. citizens receive their pay slip and increasingly also HR communication in their personal secure e-Boks THE MAJORITY OF PUBLIC SECTOR EMPLOYEES RECEIVE THEIR PAY SLIP IN E-BOKS 2/3 OF ALL DANISH COMPANIES WITH +1000 EMPLOYEES USE E-BOKS STRONG PARTNERSHIPS WITH POST DANMARK, KMD & MULTIDATA / BLUEGARDEN 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 32 2. e-Boks for Danske Bank Since 2001, Danske Bank has offered its customers important mail in e-Boks, i.e. bank statements, financial statements, trade confirmations etc. WHITE-LABEL PORTAL SOLUTION FOR NON-DANISH HOME BANKING USERS THE BRANDS DANICA AND REALKREDIT DANMARK IS ALSO USING THE SOLUTION DANSKE BANK SAVES MORE THAN 33 MILLION EUROS ANNUALLY BY USING E-BOKS 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 33 3. e-Boks for Tryg (Insurance company) TRYG started as an e-Boks sender in 2008, and within just one month they received 100.000 customer subscriptions IN 2008 THEY HAD ALREADY REACHED OVER 200.000 SUBSCRIPTIONS TRYG DELIVERS ANNUAL INSURANCE STATEMENTS FOR THEIR CUSTOMERS EVERY EMPLOYEE ALSO RECEIVE THEIR PAYSLIP IN E-BOKS 16 JANUARY 2014 2014 COPYRIGHT E-BOKS 34 4.