Installation Guide for Cisco Unity Express Virtual 10.0 First Published: 2019-06-14 Last Modified: 2020-05-01 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. 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CHAPTER 1 Cisco Unity Express Virtual Feature Roadmap 1 Feature and Release Support 1 CHAPTER 2 Cisco Unity Express Virtual Software Overview 3 Cisco Unity Express Virtual on VMware ESXi 3 Cisco Unity Express Virtual on Cisco 4000 Series Integrated Service Routers KVM Service Containers 4 Uninterruptible Power Supply Recommendations 4 CHAPTER 3 Prerequisites for Installing Cisco Unity Express Virtual 5 Prerequisites for Cisco Unified Communications Manager Express 5 Prerequisites for Cisco Unified Communications Manager 7 CHAPTER 4 Cisco Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server Modules 11 Overview of Installation Steps 11 Hardware Requirements for Cisco Unity Express Virtual 12 Virtual Machine Requirements for Cisco Unity Express Virtual 12 Set up the VMware ESXi Environment 12 VMware Tools 12 Download the Cisco Unity Express Virtual OVA file 13 Deploy the Cisco Unity Express Virtual OVA 13 Configure Cisco Unity Express Virtual after Deployment 14 Example for Configuring the Cisco Unity Express Virtual 15 Installation Guide for Cisco Unity Express Virtual 10.0 iii Contents Verify Cisco Unified Communication Manager Express and Cisco Unity Express Virtual on ESXi 20 Verify Cisco Unified Communication Manager and Cisco Unity Express Virtual on ESXi 21 CHAPTER 5 Cisco Unity Express Virtual Software Support on Cisco 4000 Series Integrated Services Routers KVM Service Containers 23 Overview of OVA Installation Steps on KVM Service Container 23 Hardware Requirements for Cisco Unity Express Virtual KVMs on Cisco 4000 Series Integrated Services Routers 24 Install and Configure the Cisco Unity Express Virtual OVA on KVM Service Containers 24 Deactivate and Uninstall Cisco Unity Express Virtual from KVM Service Containers 28 Upgrade Cisco Unity Express Virtual 9.0.6 to 10.0 29 Example for Accessing and Configuring the Cisco Unity Express Virtual in Cisco 4000 Series Integrated Services Routers Service Container 30 CHAPTER 6 Configure Cisco Unity Express Virtual Application 37 Configure Cisco Unity Express Virtual using GUI 37 Configure Cisco Unity Express Virtual using CLI 37 CHAPTER 7 Cisco Unity Express Virtual Licensing 39 Installation Sequence 39 Activate Evaluation Licenses 39 CHAPTER 8 Migrating Licenses to Cisco Unity Express Virtual 10.0 43 Migrate Cisco Software Licensing (CSL) to Cisco Smart Software Licensing 43 Migrate Cisco Unity Express 8.6.12 (SRE) to Cisco Unity Express Virtual 10.0 43 Migrate Cisco Unity Express Virtual 9.0.x to Cisco Unity Express Virtual 10.0 44 CHAPTER 9 Language Upgrade Preparation 47 Language Upgrade Preparation 47 CHAPTER 10 Manually Backing Up Files 49 Manually Backing Up Files 49 Numbering Scheme for Backup Files 49 Installation Guide for Cisco Unity Express Virtual 10.0 iv Contents CHAPTER 11 Restoring Files 51 Restoring Files 51 CHAPTER 12 Troubleshooting Cisco Unity Express Virtual Service on KVM Service Containers 55 Example for Verifying Installation Failure of Cisco Unity Express Virtual Service 55 Example for Verifying Activation Failure of Cisco Unity Express Virtual Service 57 Check Memory Present on Cisco 4000 Series Integrated Services Routers 58 Installation Guide for Cisco Unity Express Virtual 10.0 v Contents Installation Guide for Cisco Unity Express Virtual 10.0 vi CHAPTER 1 Cisco Unity Express Virtual Feature Roadmap This roadmap lists the features documented in the Cisco Unity Express Virtual Installation Guide 10.0 and maps them to the chapters in which they appear. For the latest feature information and caveats, see Release Notes for Cisco Unity Express Virtual Release 10.0. • Feature and Release Support, on page 1 Feature and Release Support The below table lists the Cisco Unity Express Virtual version that introduced support for a given feature or enhancement. Unless noted otherwise, subsequent versions of Cisco Unity Express Virtual software also support that feature. Only features that were introduced or modified in Cisco Unity Express Virtual 10.0 or a later version appear in the table. Table 1: Supported Cisco Unity Express Virtual Features Feature Name Feature Description Cisco Unity Express Virtual 10.0 Operating System and third-party components Upgraded the foundation Operating System and the upgraded in Cisco Unity Express Virtual 10.0. third-party components to the latest stable version. Updates to TLS Support. Cisco Unity Express Release 10.0 supports TLS version 1.2. Additional steps for restoring the configuration from Updated the steps required to restore the configuration Cisco Unity Express Release 9.0.x to Cisco Unity from Cisco Unity Express Release 9.0.x to Cisco Express Release 10.0. Unity Express Release 10.0. Restoring Files, on page 51 Format of the Platform Logs. Platform logs are in plain text format. Installation Guide for Cisco Unity Express Virtual 10.0 1 Cisco Unity Express Virtual Feature Roadmap Feature and Release Support Installation Guide for Cisco Unity Express Virtual 10.0 2 CHAPTER 2 Cisco Unity Express Virtual Software Overview The Cisco Unity Express Virtual software supports the voicemail, auto-attendant, and the IVR features. Cisco Unity Express Virtual voicemail and auto-attendant applications work with Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express) or Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager) to provide small and medium-sized companies with the capability to: • Create and maintain voice mailboxes for onsite or remote telephone subscribers. The maximum number of mailboxes depends on the resources available in the Cisco UCS and Cisco UCS E-Series Servers and the Cisco 4000 Series Integrated Services Routers deployed. Mailboxes numbers are also dependent on the license agreement purchased for Cisco Unity Express Virtual. • Record and upload messages for callers to hear when they dial the company’s telephone number and prompts to guide the callers to specific extensions or employees. • Cisco Unity Express Virtual supports Interactive Voice Response (IVR) as a major component of the system in addition to Voice-Mail and Auto-Attendant. The Interactive Voice Response (IVR) option is a separate, add-on license package that integrates with Cisco Unity Express Virtual. The functionality described for IVR is only available if you purchase a separate IVR software license. Cisco Unity Express Virtual application supports all the features that were supported on a bare-metal installation of Cisco Unity Express on the SRE Module. You can install the Cisco Unity Express Virtual application in the following ways: • Cisco Unity Express Virtual on VMware ESXi, on page 3 • Cisco Unity Express Virtual on Cisco 4000 Series Integrated Service Routers KVM Service Containers, on page 4 Cisco Unity Express Virtual on VMware ESXi Cisco Unity Express Virtual software supports operating within a VMware ESXi virtualized environment. The software is packaged as an OVA for installation within the ESXi environment (5.1 and above).