Welcome to FIOPTICS Guide to your Set-Top Box and Services FIOPTICS TV TV FIOPTICS – FIOPTICS TV 3 Power Down Timer 17 FIOPTICS TV Remote 4 Themes 18 Set-Top Box 5 Get an almost endless array of entertainment right at your fingertips. Movies, FIOPTICS INTERNET 19 music, sports, news, documentaries, children’s programming, many in the Interactive Program Guide (IPG) 6 Wireless Networking Equipment 19 unrivaled beauty of HD with On Demand. Guide 7 Email Setup 20 Icon Glossary 8 Programming Maximize Your Internet Speed 21 Reminders 9 Enjoy over 340 digital channels including MLB Network, NFL Network, HGTV, Nickelodeon, Disney, AMC, FX and Paramount Network in a traditional TV format. you turn wherever Entertainment Autotune Event 10 CONNECTED HOME 23 My Recordings (DVR) 10 On Demand Whole Home DVR 12 FIOPTICS VOICE 27 Experience thousands of new movies and shows at your fingertips with Fioptics Restart TV 12 Voicemail 27 On Demand! Binge watch an old series, or catch last week’s episode without CatchUp TV 13 Calling Services 28 setting the DVR. » » Favorites 13 Free On Demand Kids On Demand ACCOUNT SUPPORT 29 » Movies On Demand » Premiums On Demand Widgets 14 Troubleshooting, Tips and Advice 30 Video On Demand 15 Whole Home DVR Frequently Asked Questions 31 Mosaic 15 Record your favorite program and watch it on any TV in your house! Bookmark your Collection and Use 32 Fioptics Mail 15 program so you can start watching in one room, and continue in another one. Your Fioptics Installation 40 » Settings 16 Record 3 shows while watching something you previously recorded Contact Us 43 » Record the shows you like by genre, actor or director Parental Controls 16 » Record an entire season of your favorite series Closed Captioning 17 Premium Channels From blockbuster movies to original series programming, premium channels provide the best in entertainment. » HBO » Starz » Showtime » Cinemax » Encore » The Movie Channel Sports There is no need to miss a minute of the action, no matter what sport you enjoy. For even more sports content, add ProSports or SportZone to your TV package. Welcome to Cincinnati Bell. We deliver the very best in advanced network technology, to bring you all » NFL RedZone » MLB Strike Zone » NHL Network and more! the entertainment, information and communication you need at the speed of light. Browse, upload, share and save. Manage your home from anywhere. Tap into events and savings in your hometown. International With the Spanish Tier, enjoy the most popular Spanish-language channels, Here at Cincinnati Bell, we are connecting what matters. including a variety of movies, music, sports and children’s programming. Fioptics TV » Universo » Telemundo » Discovery en Español Our Fioptics TV service delivers more than 340 channels, HD, digital music channels, DVR service and » Cine Mexicano » ESPN Deportes » Discovery Familia, and more! On Demand. There’s incredible entertainment everywhere you turn. Cincinnati Bell provides a variety of options for Indian programming. Fioptics Internet » ZEE » ABP News With Fioptics, you can enjoy download speeds up to 1 Gbps. Even during peak times, your Internet » TV Asia » Aapka Colors connection is hands-down the fastest in town. Watch Fioptics App Fioptics Voice Stream the top channels included in your Cincinnati Bell channel package on your We have more than 14 unique calling services to meet your needs and plans that allow you to call phone or tablet – anywhere in your home, any time of the day. You can use up to anywhere, anytime in the United States. 5 devices at one time – all streaming live TV! Fioptics TV Everywhere Thank you for choosing Cincinnati Bell. We’re happy to have you as a customer and look forward to Access some of the best shows, movies and live streams included in your TV providing you with exceptional service. subscription through apps from NBC, Fox Sports Go, Hallmark Channel, CNN, and more; on your tablet or smartphone. 3 FIOPTICS TV TV FIOPTICS – TV FIOPTICS – FEATURES OF YOUR REMOTE YOUR SET-TOP BOX CONNECTIONS In the event you need to reinstall your set-top box, follow the diagrams below for connecting cables. You will need a separate set-top box for each TV on which LIST Access and manage LIVE Jump to live TV to receive Fioptics TV services. In order to receive HD programming, you must DVR recordings. when using DVR. use an HD set-top box. MENU Display links to DVR CONTROLS Control Remote features Remote your Guide, Favorites, On Demand and DVR, hook up Set-top box Recordings, Channel where available. Video List, Video on Demand, EXIT Return to watching Search and Self Care. television. GUIDE See TV Listings INFO View current for the current time. program information DAY +/– Jump ahead and preview the program or back 24 hours in TV coming next. Listings. Cable in either/or OK Confirm highlighted HDTV ARROWS Navigate selections or press while through the program watching Live TV to access guide and menu screens. the side bar menu. Press the up arrow while Video CH +/– Change channel watching TV to access Connectors to the next higher or lower menu options. Comonent video channel. connection HDMI connection ABCD Use as shortcuts ON DEMAND Directly to access additional access On Demand movies features available for set- and TV programs. top box menu screens, program guide and LAST Return to previous Audio interactive applications. channel or menu when viewing the guide or NUMBERS Press menu. channel numbers to directly tune FAV Create your to a channel. personalized favorites list or scroll through guide Switch input mode to filters when Guide is open. alphabet input. HDTV or # Change the aspect Cable in either/or AV Receiver ratio (4:3 or 16:9) on set-top box. Audio Programming Instructions Connectors During installation, your Cincinnati Bell technician programmed your remote. L/R audio Digital audio Digital audio If your remote control stops working with your set-top box, remove any connection otical connection coaial connection obstructions between the remote and set-top box, press and try again. If that doesn’t work, you can re-synchronize the remote by pressing + for 3 seconds. If you have a different remote or you would like to find programming codes to program your remote control to other devices (TV, DVD Player, Etc.) please visit, http://www.urcsupport.com/urc_product/titan-urc2056b0/ 4 5 FIOPTICS TV TV FIOPTICS – TV FIOPTICS – ACCESS YOUR INTERACTIVE PROGRAM Guide Access a list of available channels and programming. GUIDE (IPG) » Press » Use the ◀▶▼▲ arrows to view Menus additional channels or times Menu Icons Interactive Program Guide Program Interactive » Press on highlighted selection Guide Guide: Detailed listings of program information to access the program or channel » To exit the guide and view current DVR: Access recorded programs, upcoming recordings, and series priorities program, press Watch programs for up to 3 days after airing CatchUp TV: Use ◀▶▼▲ arrows, page + / -, or day + / - buttons to scroll through Favorites: Set favorites for personalized guide filters or scroll the guide’s channels and times through guide filters when Guide is open. » Press once to tune to a currently playing channel and keep the Widgets: News, Sports, and Twitter guide up » Press twice to tune to a YouTube App*: Access YouTube directly from here *Only available on Amino set-top boxes currently playing channel and close the guide Video On Demand: Access video on demand movies and TV programs Settings: Set parental controls, block channels, change themes, and access hardware settings My Account: Access rented/suspended on demand programs, Info Bar purchased PPV events, scheduled reminders, and Fioptics Mail View a brief description of the program you are currently watching and see messages what is coming up next. Also, surf through the other channels to see what is currently playing and what will be coming up next. Search: Search Live TV, Catchup TV, DVR, and Video on Demand programs. Searches are based on title, director, and actor names » Press » Use the ▼▲ arrows to preview other channels Main Menu The Main Menu gives you access to all of your features, settings and » Press to switch to the channel applications. that is currently displayed » Press to access the Main » To return to watching TV, Menu press » To navigate the options, use the ◀▶ arrows » To select a highlighted item, press QUICK TIP Guide will reopen via the last filter it was closed on. If you have difficulty finding a » To return to watching TV, channel, please verify the guide is set to ALL channels. 6 press 7 FIOPTICS TV TV FIOPTICS – TV FIOPTICS – ICON GLOSSARY Reminders This glossary of icons can be found when accessing the Guide or Menu. A reminder will appear on screen to tell you when your program is about to begin. Reminder can be set to notify you 1, 2 or 5 minutes in advance. (Note: The reminder will only appear if you are tuned to another channel.) Guide: Detailed listings of program information » When the reminder appears, press to tune to your program. Icon glossary DVR: Access recorded programs, upcoming recordings, and series Reminders » priorities When the reminder appears, you must first press the then press On Demand: Access video on demand movies and TV programs to tune to your program My Account: Access rented/suspended on demand programs, purchased PPV events, scheduled reminders, and Fioptics Mail messages (Messages sent from Cincinnati Bell to the customer’s Setting a Reminder STB). » Press Settings: Set parental controls settings (ratings, passwords, pins, » Press on highlighted program etc), establish users, & access hardware settings » Select Set Reminder Favorites: Set favorites for personalized guide filters or scroll through guide filters when Guide is open. » Press » Search: Search Live TV, DVR, and Video On Demand programs.