THE DORRIDGE PRACTICE 3 Avenue Road Dorridge, Solihull West Midlands B93 8LH Telephone: 01564 776262 (24 HOURS) Fax: 01564 779599 www.dorridgesurgery.co.uk For the latest information visit - www.dorridgesurgery.co.uk A SHORT HISTORY OF DORRIDGE PRACTICE Dorridge did not really exist as a community until the mid-nineteenth century. It was simply the name given to the ‘ridge’ of land running westwards from Knowle, and joining the top end of the present-day Grove Road and Dorridge Road. Such few inhabitants as there were here would have consulted doctors from Knowle. The big turning point came in 1852 when the railway was built. Our station (now called Dorridge WELCOME TO DORRIDGE SURGERY but originally called Knowle, and later Knowle and Dorridge) provided the impetus for a separate and rapidly growing community. We hope this booklet will help to explain about the practice and the services available. By 1866 Dr R N Foster of Knowle had made himself responsible for patients in the Dorridge area and in 1900 Dr J O Hollick thought it worthwhile to “set up shop” here. The practice became fully THE DOCTORS independent in 1924. Dr Hollick was a very colourful character, still remembered with great affection by a few of our older Dr W S Upton MB ChB MRCGP DRCOG (male) patients. He was a great man to hounds, and it was no good being ill if there was a local hunt in Qualified Birmingham 1972 progress! Since those early days Dorridge has, of course, grown very rapidly and is still doing so. The present Dr S G T Watts MB ChB DRCOG (male) building dates from the early 1960s and has already undergone three major extensions. Qualified Birmingham 1983 There is still, however, some order in the apparent chaos and we have not lost sight of our reason for being here, namely to help you. Dr J A Davenport MB ChB MRCGP DCH DRCOG (male) Qualified Birmingham 1984 THE PRACTICE TEAM Dr D V Reid MB ChB DA MRCGP (male) PRACTICE NURSES Qualified Birmingham 1993 The practice has four practice nurses: Mrs T A Sargent RGN - works part time Dr J J Markham MBBS MRCGP (female) Mrs S Such RGN DPN - works part time Qualified London 1989 Mrs R Asquith RGN - works part time The doctors work in partnership. Mrs S M Breeze RGN - works part time Drs Upton and Markham work part time and the other partners are full time. The nurses run various clinics and are able to help and advise with various problems that do not require a doctor's attention. SALARIED GPs. Dr K M Davies MB BS BSc DRCOG DGM MRCGP (female) PRACTICE MANAGER Qualified London 1994 The practice manager is employed full time and looks after the daily administration of the practice and staff. Dr D M Wevill MB ChB MRCGP MBCLB DFFP (female) She will be pleased to help with any non-medical problems and welcomes any suggestions for Qualified Cape Town 1990 improving services within the practice. SECRETARY AND ADMINISTRATION STAFF Dr K S M Lim MB BCh (female) The practice employs medical secretaries and a team of adminstration staff who deal with Qualified Dublin 1998 referrals, registration, claim forms, insurance reports and all other paperwork generated within Dr Davies, Wevill and Lim work part time the practice. For the latest information visit - www.dorridgesurgery.co.uk For the latest information visit - www.dorridgesurgery.co.uk RECEPTIONISTS SOLIHULL CARE TRUST The practice employs a team of receptionists who will be pleased to make appointments for you and organise repeat prescriptions, as well as dealing with your enquiries. From time to time it is possible that your records may be accessed by, for example, members of Solihull Care Trust or members of staff working for Solihull CT. These members of staff (who DOMESTIC STAFF all will have signed a duty of confidentiality) are required to review the quality and consistency of patient records, for the management of healthcare services in the NHS. The practice employs the services of a cleaning company who are responsible for the hygiene and Wherever it is practicable, patient information will be anonymised and/or aggregated. If this is cleanliness of the premises. not possible and patient identifiable information is disclosed, a note will be made in your records. If you have any questions or comments about confidentiality of patient records, or if you would ATTACHED STAFF prefer that your records are not accessed for these purposes, please contact the practice manager. HEALTH VISITOR A health visitor is attached to the practice. She monitors the health and development of children and works with families to help them stay healthy. She also visits the elderly and people with disabilities. SURGERY OPENING TIMES The health visitor is based at Downing Close. Tel: 01564 779116. Monday to Friday 8.00am - 6.30pm DISTRICT NURSES A team of community nurses is attached to the practice and is based at the local centre at Downing Close. Tel: 01564 776262. USE OF THE TELEPHONES MIDWIVES The telephones are normally very busy between 8.00 and 10.00am. So, if your reason for calling We are supported by the Arden team of midwives. A midwife is available for care and advice during is not urgent, you may find it helpful to call later in the morning. If you wish to speak to one of the pregnancy and after childbirth by appointment at the surgery. doctors, you may leave a message at reception and a doctor will return your call within 48 working Tel: 0121 709 0209. hours. Please inform the receptionist of the nature of your call if possible. PHYSIOTHERAPY Physiotherapy is available by referral through your doctor. REGISTERING AS A PATIENT When you register you will be registered as a patient of the practice rather than an individual VOCATIONAL TRAINING FOR GENERAL PRACTITIONERS GP. Please see reception who will check you are within practice boundaries, then provide you with registration forms and guidance on booking in for a New Patient Check. At registration you The practice participates in the advanced training of doctors who wish to become general may express the wish to be registered with a preferred GP. If you wish to change your usual practitioners. GP registrars are fully qualified doctors who have worked for two or more years GP at anytime please speak to a receptionist. The practice will endeavour to comply, although in hospital posts. They work with us for six or twelve months and share all aspects of medical it might not always be possible. If this is the case, an explanation will be offered. care. Please accept their services as an extension of our own. Video cameras are sometimes used in training sessions. You will be informed if your consultation is being recorded; you do have the right to refuse if you so wish. In addition, we sometimes have medical students working with us for short periods. We hope ACCESS FOR DISABLED you will co-operate with us in giving students this valuable experience, but you do have the The front doors are wide enough for most wheelchairs. All consulting rooms are on ground floor level. right not to have a medical student present whenever you see your doctor. For the latest information visit - www.dorridgesurgery.co.uk For the latest information visit - www.dorridgesurgery.co.uk APPOINTMENTS Consultations are normally by appointment. The telephones are open for appointments and general enquiries between 8.00am to 6.30pm Monday to Friday. At other times a taped message will notify Standley&Co you of the emergency arrangements. SOLICITORS Doctors will be available for consultation: Monday: 8.20 - 11.30am 2.00 - 6.30pm Tuesday: 8.40am - 12 noon 2.00 - 6.30pm Wednesday: 8.40am - 12.30pm 2.00 - 6.30pm Thursday: 8.40 - 11.40am 2.00 - 6.30pm Friday: 8.20 - 11.30am 2.00 - 6.30pm Saturday: 8.30 - 11.30am (Booked Appointment only) However, individual doctors' times will vary. You can also book appointments online, please see our website for more details, or speak to reception on your next visit and they will be happy to help. On occasions, there may be a delay in seeing the doctor of your choice. If the matter is urgent, please tell the receptionist so that an alternative can be offered. URGENT cases will always be seen the same day. PLEASE ONLY ASK FOR AN URGENT APPOINTMENT WHEN YOU HAVE A PROBLEM THAT REALLY CANNOT WAIT. TEST RESULTS Please ring for test results in the afternoon between 3.00 and 4.00pm. By then the incoming mail will have been seen by the doctors. Results will only be given to the patient concerned or to the parents or guardians of young children. There may be occasions when you are asked to attend surgery for results. HOME VISITS Patients too ill or disabled to come to the surgery can be visited at home, although your usual doctor may not always make this visit. Except in an emergency, requests for visits should be made before 10.30am. You may be asked for some information in order that the doctor can assess the priority. It helps if you can attend surgery as there are better facilities for examination and treatment. EMERGENCIES/OUT OF HOURS On some occasions the practice is covered by BADGER and patients may be requested to attend a Primary Care Centre. This service is commissioned by Solihull NHS Trust, Friars Gate, 1011 Stratford Road, Solihull, West Midlands B90 4BN. May we remind patients to always contact the surgery first - 01564 776262 - where a recorded message will advise them of the arrangements at that particular time.