Annual Reports & Accounts for the year ended 31st March 2019 COMPANY NO. 3455485 REGISTERED CHARITY NO. 1067881 Age UK Nottingham & Nottinghamshire Registered Charity No 1067881 Contents Foreword..................................................................................................................................... 4 st Report of the Trustees for the Year Ending 31 March 2019 ................................................. 5 Our Purposes and Activities: .................................................................................................... 5 Achievements and Performance .............................................................................................. 8 Advocacy Services .................................................................................................................... 8 Residents’ Representative Services, City Care Homes ............................................................ 8 Patients’ Representative Service (Kings Mill Hospital) ........................................................... 10 Patients’ Representative Service at QMC: ............................................................................. 11 Patients’ Representative Service - Lings Bar ......................................................................... 11 Worry Catcher Service: .......................................................................................................... 12 Short Stay Reablement Unit (SSRU) ...................................................................................... 13 Advice and Information Services ........................................................................................... 15 The Lifestyle Centre ............................................................................................................... 16 Health and Wellbeing Services ............................................................................................... 17 Living Well Service ................................................................................................................. 17 Befriending Service ................................................................................................................ 18 Forces Friends ....................................................................................................................... 18 Connect (Mid- Notts): ............................................................................................................. 19 Best Foot Forward .................................................................................................................. 21 Secondary Falls Prevention Service ....................................................................................... 21 Specialist Dementia Care – Sybil Levin Centre: ..................................................................... 22 Maintenance Cognitive Stimulation Therapy (MCST) ............................................................. 23 ClickSilver ............................................................................................................................... 24 Wellbeing at Home Service .................................................................................................... 24 Whatton Prison – OPAL Project ............................................................................................. 25 Housing..................................................................................................................................... 26 Safe and Sound Service ......................................................................................................... 26 Activities for Generating Funds .............................................................................................. 28 Our Shops .............................................................................................................................. 29 Fundraising ............................................................................................................................. 31 Age UK Local Trading (AULT) ................................................................................................ 32 Business Directory (AUBD) .................................................................................................... 33 Men in Sheds (now a Community Interest Company) ............................................................ 34 Sybil’s Homemade ................................................................................................................. 35 Page 1 of 94 Age UK Nottingham & Nottinghamshire Registered Charity No 1067881 Other fundraising activities ..................................................................................................... 35 Our Charity and People (Core Services) ................................................................................ 37 Human Resources .................................................................................................................. 37 Volunteering ........................................................................................................................... 38 Communication (FACT Team) ................................................................................................ 39 Older People’s Advisory Group (OPAG)................................................................................. 40 Finance................................................................................................................................... 41 Estates, Compliance and Resources (ECR)........................................................................... 41 Data Protection ....................................................................................................................... 41 ICT ......................................................................................................................................... 41 Recurring Financial Policies and Procedures ....................................................................... 43 Our Charging Policy ............................................................................................................... 43 Investment Powers and Policy ............................................................................................... 43 Reserves Policy and Going Concern ...................................................................................... 43 Review of Key Aims for 2018-19 ............................................................................................. 45 Key Aims for 2019-20 ............................................................................................................... 46 Structure Governance and Management ............................................................................... 47 Appointment of Trustees ........................................................................................................ 48 Strategic direction and organisation ....................................................................................... 48 Related Parties and Co-operation with Other Organisations .................................................. 48 Pay Policy for Senior Staff ...................................................................................................... 49 Risk Management .................................................................................................................. 49 Trustees Responsibilities in Relation to the Financial Statements ..................................... 51 Statement as to Disclose to our Auditors ............................................................................... 51 Charity Governance Code ...................................................................................................... 51 Thank You! ............................................................................................................................... 52 Independent Auditor’s Report ............................................................................................... 53 Financial Statements ............................................................................................................... 56 Honorary Financial Adviser’s Report ..................................................................................... 83 George Henry Francis Payling’s Charity ................................................................................ 83 Financial Review .................................................................................................................... 83 How Services are Funded ...................................................................................................... 84 Reference and Administrative Details .................................................................................... 90 Honorary Offices ...................................................................................................................... 91 Our Directors, Trustees and Officers ..................................................................................... 92 Key Management Personnel (Executive Team) ..................................................................... 94 Page 2 of 94 Age UK Nottingham & Nottinghamshire Registered Charity No 1067881 Page 3 of 94 Age UK Nottingham & Nottinghamshire Registered Charity No 1067881 Foreword I am delighted to welcome you to this Annual Report for Age UK Nottingham and Nottinghamshire. The report covers the period