3 | Service Plan Annual Report June 2019 General Manager Strategic Management and Governance - Actions Action(s) Target Status Progress % 4.1.3.2 Create meaningful 30-Jun-2019 Achieved Council is currently working 100% relationships with State and with the New England JO to Federal bodies and other develop a regional strategy. industry in consultation with Council is working closely an appropriate Joint with both Federal and State Organisation to take best Government departments as advantage of grant funding well as ARTC on maximising opportunities for regionally the benefits and significant projects. opportunities from Inland Rail. Council is leading a JO working group on property management and Crown Land legislation changes. The JO is currently seeking suitable consultants to assist in the development of a regional roads strategy. 4.1.3.4 Participate in Regional and 30-Jun-2019 Achieved Council actively participating 100% State Forums (For example in the New England Joint JO, LGNSW, Country Mayors). Organisation. Council is participating in LGNSW events as well as attending Country Mayors. Council is an active member of the Resources Advisory Forum. 4.2.2.2 Expanded services are only 30-Jun-2019 Achieved No proposals considered YTD. 100% implemented after a business case demonstrates long term viability. 4.3.2.1 Three (3) Council services are 30-Jun-2019 Not Achieved Council determined to place 80% reviewed annually. the Service Review Program on hold until after the implementation of TechnologyOne is complete. The reasoning behind this is due to many improvements being implemented with the introduction of TechnologyOne - reviews post TechnologyOne implementation will have more value than continuing the program through the implementation phase. 4.3.2.2 Inter-council cooperation 30-Jun-2019 Achieved Council is leading a Property 100% opportunities are explored as Management Group across they arise. the New England JO; re: Crown Land Act changes and the requirement for Plans of Management. Council is continuing to explore opportunities to establish a shared service for internal audit provision. 5 | Service Plan Annual Report June 2019 Action(s) Target Status Progress % 4.3.2.3 Where available, Council 30-Jun-2019 Achieved Council has received the 100% services are compared 2017/2018 FY Local against private industry Government Performance benchmarks. Excellence Program report. 4.4.2.7 Review internal, external and 30-Jun-2019 Achieved Council reviewed internal, 100% Section 355 Committees to external and Section 355 ensure they are relevant, Committees at the September effective and efficient in 2018 Ordinary Council making decisions. Meeting and appointed relevant representatives. 4.4.2.9 Maintain and implement a 30-Jun-2019 Achieved Dates being finalised for 100% Councillor professional financial course. development program. 6 | Service Plan Annual Report June 2019 Workforce Management - Actions Action(s) Target Status Progress % 1.1.4.1 Investigate and develop 30-Jun-2019 Achieved This action is accomplished by 100% pathways to engage, train and focusing and providing on retain young people in the opportunities for the youth of workforce. Narrabri Shire to participate in Council endorsed programs such as traineeships and apprenticeships. 1.3.4.11 Council to encourage and 30-Jun-2019 Achieved Partnerships with local 100% support people with a employment agencies and a disability to apply for streamlined recruitment positions at Council. process managed through Council's online employment engagement system provides a basis for support to assist individuals with disabilities to apply for vacant positions at Narrabri Shire. 1.3.4.13 Reduce barriers for volunteers 30-Jun-2019 Achieved A formalised process is 100% to participate in Council implemented to provide an programs. avenue for individuals to seek volunteering opportunities at Council. 1.3.4.14 Liaise with employment 30-Jun-2019 Achieved Local employment agencies, 100% agencies to develop a process in-conjunction with Council, for providing support to have defined procedures and applicants for Council support mechanisms that positions. facilitate pathways for potential applicants to seek employment with Council. 1.3.4.5 Incorporate an understanding 30-Jun-2019 Not Achieved Due to resourcing contraints 20% of the needs of people with a within the workforce disability into the staff management business unit induction process. and the intended review of the staff on-boarding process, this action is deferred until 2019/20. 2.1.1.3 Ensure Council staff are 30-Jun-2019 Not Achieved Due to resourcing constraints 20% provided with basic training within the workforce to identify potential management business unit aboriginal heritage items. and the intended review of the staff on-boarding process, this action is deferred until 2019/20. 4.1.4.1 Continue to support and 30-Jun-2019 Achieved A formalised process is 100% enable volunteer engagement implemented to provide an within Council activities. avenue for individuals to seek volunteering opportunities at Council. 4.2.3.7 Establish a dedicated wellness 30-Jun-2019 Achieved In partnership with Benestar, 100% portal for staff. Council has implemented a dedicated wellness portal for staff. 7 | Service Plan Annual Report June 2019 Action(s) Target Status Progress % 4.2.3.8 Develop Ageing Workforce 30-Jun-2019 Not Achieved Due to resourcing constraints 50% Transitions Pathway Protocol. within the workforce management business unit, this action is deferred until 2019/20. 4.3.3.7 Conduct employee 30-Jun-2019 Not Achieved Due to resourcing constraints - engagement survey. within the workforce management business unit, this action is deferred until 2019/20. 4.3.3.8 Review Smoke-free 30-Jun-2019 Not Achieved Due to resourcing constraints 20% Workplace Policy to include within the workforce information and assistance on management business unit, how to quit smoking. this action is deferred until 2019/20. 4.3.3.9 Explore options for rewarding 30-Jun-2019 Achieved A new reward mechanism, 'A 100% and recognising employees' little bird told me' is now in contributions. effect at Council with a number of staff provided with a thank-you card and voucher for a job well done. 4.4.2.12 Review Workforce Plan 30-Jun-2019 Achieved A 'desktop' review of the 100% annually. Workforce plan was undertaken. A further review will occur in 2019/20. 4.4.2.4 Develop and implement 30-Jun-2019 Not Achieved Due to resourcing constraints 20% change management within the workforce framework. management business unit, this action is deferred until 2019/20. 4.4.2.5 Introduce systems for better 30-Jun-2019 Achieved With the introduction of 100% information capture relating TechOne and Council's new to the workforce. safety system, Vault, staff information is readily available to provide key stakeholders with up-to-date and relevant data to assist with workforce management activities. 4.4.2.8 Link strategic outcomes to 30-Jun-2019 Achieved Performance objectives are 100% performance objectives of defined and monitored by management positions. Council's General Manager. Workforce Management - Key Performance Measures Efficiency Measure 2018/2019 YTD `Doing things right` Estimated Average length in Recruitment Process (in days) < 60 Days 54 Days Staff Turnover (%) 12 % 12.3 % Employee Initiated Staff Turnover (%) 10 % 6.6 % Employer Initiated Staff Turnover (%) 0 % 5.7 % 8 | Service Plan Annual Report June 2019 Effectiveness Measure 2018/2019 YTD `Doing the right things` Estimated Reduction in Council͛s cumulative previous 3 years total Workers Compensation $ 230,000 226,565 Claims Cost Number of Workers Compensation Claims 15 33 Number of Lost Time Injuries (Workers Compensation Premium Impacting) 10 14 Number of Incidents reported (First Aid/Medical Treatment/Lost Time Event) - Injury 0 36 Number of Incidents reported (Low/Mod/High/Critical) ʹPlant & Infrastructure 0 15 Risk Management Action Plan Completed (%) 100 % 0 % StateCover Action Plan Completed (%) 100 % 0 % Audit results for Workplace Health & Safety (%) 82 % 63 % Workload Measure 2018/2019 YTD Estimated Number of Workers Compensation Claims (Rolling Average) 15 22.58 Number of positions recruited for 60 65 Number of Apprenticeships/Traineeships 7 7 Number of Grievances processed 0 9 Number of Performance Management cases 0 16 Number of group training events coordinated 4 0 9 | Service Plan Annual Report June 2019 Financial Services - Actions Action(s) Target Status Progress % 4.2.3.4 Continuously review the 30-Jun-2019 Achieved Remains an ongoing activity. 100% effectiveness and Technology One is improving functionality of the Corporate the functionality of Financial Financial System to identify system. opportunities for higher utilisation. 4.2.3.5 Review procurement process 30-Jun-2019 Achieved Remains an ongoing activity. 100% to reflect best practice. 4.4.1.3 Consider the need for a 30-Jun-2019 Achieved Special Rate Variation not 100% Special Rate Variation (SRV) required. Funds restricted to application to IPART in fund backlog programs. accordance with prescribed timeframes if required. 4.4.1.4 Lobby State Government, 30-Jun-2019 Not Achieved Yet to commence. Council has - along with other Councils that lobbied in previous years with have mining operations in no resolution from the their Local Government Government. boundaries, to have mining rates removed from notional yield calculations. 4.4.2.1 Annually review Council's 30-Jun-2019 Achieved Forms part of Council's 100% Rating Structure to ensure budget process for next equity and fairness in rating financial year. distribution. 4.4.2.10 Review Long-Term Financial 30-Jun-2019 Achieved Is part of the quarterly budget 100% Plan annually. review process and annual budget setting. 4.4.2.11 Review Asset Management 30-Jun-2019 Achieved Council's Asset Management 100% Strategy and Policy annually. Committee is meeting regularly to advance asset management strategy. 4.4.2.14 Review and monitor Council's 30-Jun-2019 Achieved Remains an ongoing activity. 100% financial risk profile across the organisation.