KRUNGTHAI LOVES COMMUNITIES Alongside with Sustainability ENVIRONMENT SOCIAL GOVERNANCE E S G KRUNGTHAI LOVES COMMUNITIES LOVES KRUNGTHAI Alongside with Sustainability รายงานความยั ประจําป 2562 งยืน Sustainability Report 2019 KRUNGTHAI LOVES COMMUNITIES Alongside with Sustainability ENVIRONMENTE SOCIAL S GOVERNANCEG Krungthai Bank places importance on business operations within the framework on environmental, social and governance (ESG) criteria. The Bank aims to be a financial institution, which always stays side by side with Thai people and provides financial services to all levels of national citizen. Additionally, the Bank shall support Thai economy to grow steadily and being a tower of strength of the national economy. Krungthai Bank PCL 003 Contents 030 Operations in Environmental Dimension 042 Operations in Social Dimension 084 Operations Related to Governance 004 009 010 Message from the Chairman Report of the Corporate Organizational Profile and the President Governance and Social Responsibility Committee 028 101 108 Operations in Economic Sustainability Reporting Awards of Honor 2019 Dimension Guidelines 112 GRI Content Index Krungthai Bank PCL 004 Message from the Chairman and the President (Mr. Ekniti Nitithanprapas) (Mr. Payong Srivanich) Chairman of the Board of Directors President Sustainability Report 2019 005 Amid the rapid technological advancement that has Social affected the ways of operating the business, especially in The Bank puts emphasis on the community the banking and finance sector, the adaptation to development through the “Krungthai Love Community accommodate for such changes have become necessities Project” to develop the communities’ financial literacy and for the banks to grow sustainably. In this regards, Krungthai improve the communities’ well-being through creating more Bank has implemented the “3 Summits” strategy with the value into their local products. With the collaboration from goal of generating stable and sustainable profits by 2021 the Bank, the project shall strengthen a community through through the growth of Krungthai Digital Banking. Under the the implementation of financial literacy and financial “Growing Together” vision, the Bank has focuses on providing products and services that satisfy community needs. The a wide range of financial services to people and being as Bank also encourages the cultivation of community identity a pillar of the national economy with the intention of to become well-known among public, which leads to achieving the country’s sustainable development goals and a sustainable community. becoming the reliable supporter for customers and citizens. Furthermore, in 2019, the Bank continued to support In 2019, the Bank’s operations are divided into 3 main for the driving of the national digital economy towards dimensions as follows: a cashless society by building a Digital Payment Platform that was further developed from National E-Payment. This Environmental was to increase opportunity to access financial services and The Bank still places importance on the business promote income distribution to all sectors in the Thai society operation that has contributed to the preservation of through the government welfare cards along the line with environment. Under the Internal Digitization Project - Paperless nationwide EDC machines and QR Code installation. Branch Project in 2019, e-Slip & e-Signature services were The mobile application “Pao Tang” was also developed as provided for every transaction at all branches in Bangkok and an open banking platform to support the implementations some branches in the metropolitan area. Office equipments of the “Chim Shop Chai” (Taste-Shop-Spend) campaign. were also changed for the efficient use of the Bank’s resources This campaign not only helped stimulating the economy, such as LED tubes, air-conditioners with EGAT label no.5 using but also set nationwide infrastructure of an e-Payment R32 refrigerant as well as providing wastewater treatment system that has been participated by large numbers of before disposing into natural water resources. people, covering massive area of the country. Consequently, In addition, the “Krungthai Loves Environment” Project this campaign also empowered the effective and was launched to effectively manage internal resources and transparent payment system. Moreover, the Bank jointly create environmental benefits by means of installing a food worked with various sectors, for example, InnoSpace waste processing machine to turn food waste from its (Thailand) - collaboration between 12 public and private canteen into soil used for various purposes i.e. giving it to sectors to develop competitive capability of Thai Startups to schools near the Bank office’ location to grow vegetable become a unicorn and the National Digital Identity (NDID) - garden and using for Bank’s landscapes decoration. the project that 9 commercial banks have collaboratively In order to respond to the government policy, the developed a digital ID platform to verify customer identity Bank has carried out the Juristic On-boarding Project to in the transaction processes. open an account for a juristic person customer. In this project, no hard copy document is required when contacting the government agencies so as to reduce paper usage. Krungthai Bank PCL 006 Internal Sustainability To dealing with changes caused by technological Based on Krungthai Bank’s strategy to become a role disruption that has fueled fierce competition in the financial model organization for moral practice in 2020, the Bank has and banking industry as well as changing the consumer emphasized on driving organization with good governance behaviors, the Bank has prepared all employees so that principle and operating business with integrity, transparency, they can cope with the market and work in a digital era fairness, law and regulations as well as adhering to the and be ready to fulfill the Bank’s needs in becoming a Future responsibility towards society, environment and all Bank. To be precise, Up-skill & re-skill trainings were provided stakeholders. Through carrying out the Sustainable Krungthai so that employees can have the skills necessary to drive the Initiative, the 3 strategic principles of the initiative have business in accordance with the Bank’s strategic plan along been proceeded, namely to Foster - fostering moral with performing the talent management and retention. consciousness to employees and encourages them to Moreover, the Bank also created the organization culture comply with the regulations; to Prevent - having a duty to of Performance Driven Organization (PDO) in order to audit and prevent any wrongdoings caused by promote the remuneration that is in line with actual the operational risks and; to Change - upgrading the performance as well as employees and the organization’s standard of internal legal process. In addition, the Bank also potential. cultivated the organization culture of zero tolerance. In this regard, through running the Sustainable Krungthai Initiative, In conclusion, based on operations in the previous the Inside-out Blasting approach has been utilized in order year, under the vision of “Growing Together”, the Bank to provide opportunities for executives and employees to endeavors to grow sustainably with all sectors in the society. jointly participate and brainstorm ideas under the concept By adhering to the good governance under adaptation to “A problem to solve, A good deed to do”. As a result, the changing business environment and the good corporate the projects under the Sustainable Krungthai Initiative are governance, the Bank received several awards as follows: correspondingly. For example, the Bank achieved the CG scores of “Excellence” from the 2019 Corporate Governance 1. QA Project “the One Unit, One Sustainable Plan” Report of Thai Listed Companies (CGR) organized by the emphasizes on the Bank’s determination to provide quality Thai Institute of Directors Association (IOD); received services and offer innovations that fulfill customer needs. AA+ credit ratings of National Credit Ratings (Long Term) Additionally, the Bank determines to become a zero from Fitch Ratings; was granted with the Thailand tolerance organization. Sustainability Investment 2019 award; and was being 2. Krungthai Compliance Champion Project certified as a member of Thailand’s Private Sector Collective encourages the internal business units to recognize and Action Coalition Against Corruption (CAC). All awards reflect understand laws, rules, regulations and policies relevant to the Bank’s determination as the key pillar of Thai economy the Bank and to work systematically. It also aims to control, prevent, that sustainably supports the development of the digital and/or manage the risks that may arise from non-compliance economy of Thailand afterwards. with laws, regulations, including the Bank’s policies and practice guidelines. (Mr. Ekniti Nitithanprapas) (Mr. Payong Srivanich) Chairman of the Board of Directors President Sustainability Report 2019 007 Krungthai Bank PCL 008 Member of the Corporate Governance and Social Responsibility Committee 01 Prof.Dr. Kittipong Kittayarak Chairman of the Corporate Governance and Social Responsibility Committee 02 Mr. Nontigorn Kanchanachitra 03 Mr. Vichai Assarasakorn Member of the Corporate Member of the Corporate Governance and Social Governance and Social Responsibility Committee Responsibility Committee 04 Ms. Patricia Mongkhonvanit 05 Ms. Nitima Thepvanangkul Member of the Corporate Member