DepartmentDepartment of of Energy the Premier and Water and Cabinet Supply CS3539 09/14 ISSN 2201-2087 Interpreter statement The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, you can contact us within Australia on 13 QGOV (13 74 68) and we will arrange an interpreter to effectively communicate the report to you. Public availability Copies of the Department of Energy and Water Supply (DEWS) annual report are available online at www.dews.qld.gov.au. Limited printed copies are available by calling 13 QGOV (13 74 68). Enquiries about this publication should be directed to Business Planning and Achievement, Business and Corporate Partnership, Department of Energy and Water Supply. Email: [email protected] Phone: 13 QGOV (13 74 68) Post: GPO Box 15456, CITY EAST QLD 4002 This publication has been compiled by Business Planning and Achievement, Business and Corporate Partnerships, Department of Energy and Water Supply. © State of Queensland, 2014. The Queensland Government supports and encourages the dissemination and exchange of its information. The copyright in this publication is licensed under a Creative Commons Attribution 3.0 Australia (CC BY) licence. Under this licence you are free, without having to seek our permission, to use this publication in accordance with the licence terms. You must keep intact the copyright notice and attribute the State of Queensland as the source of the publication. Note: Some content in this publication may have different licence terms as indicated. For more information on this licence, visit http://creativecommons.org/licenses/by/3.0/au/deed.en ii Department of Energy and Water Supply Annual Report 2013–14 Contents Letter of compliance ....................................................................................... 3 Director-General message .............................................................................. 4 About the department .................................................................................... 6 Agency role and main functions ...................................................................................6 Operating environment ................................................................................................8 Governance—structure and management ....................................................... 11 Organisational structure .............................................................................................11 Governance structure..................................................................................................11 Governance management...........................................................................................20 Legislation and other government bodies ................................................................... 21 Governance—risk and accountability ............................................................ 22 Risk management ......................................................................................................22 External scrutiny ........................................................................................................22 Ombudsman’s audit of the complaints management system .......................................24 Audit and Risk Committee ..........................................................................................24 Internal audit .............................................................................................................25 Governance—human resources ..................................................................... 27 Public Sector Ethics Act 1994 .....................................................................................27 Queensland public service values .............................................................................28 Workforce planning, attraction, retention and performance ........................................28 Workforce profile .......................................................................................................28 Governance—information management ..........................................................31 Information systems .................................................................................................. 31 Recordkeeping ........................................................................................................... 31 Open data ................................................................................................... 32 1 Department of Energy and Water Supply Annual Report 2013–14 Agency objectives and performance indicators .............................................. 33 Objective 1: Cost-effective, safe, secure and reliable energy and water supply ............33 Objective 2: Effective reform ......................................................................................38 Objective 3: Engaged stakeholders ............................................................................44 Objective 4: Optimise industry value ..........................................................................49 Objective 5: A capable, flexible and proud workforce ..................................................52 Agency service areas and service standards ..................................................55 Service areas ............................................................................................................. 55 Service standards ...................................................................................................... 55 Financial performance ...................................................................................57 Financial summary ..................................................................................................... 57 Our financial performance .......................................................................................... 57 Our income ................................................................................................................ 57 Our expenditure .........................................................................................................58 Financial statements .................................................................................... 59 Appendix 1: Compliance checklist ...............................................................109 Appendix 2: Legislation ................................................................................111 Appendix 3: Schedule of statutory authorities and instrumentalities ............. 112 Appendix 4: Schedule of government-owned corporations ............................ 113 Appendix 5: Report of regulator’s activities under the Water Supply (Safety and Reliability) Act 2008 .......................... 114 Appendix 6: Open data published datasets ................................................. 119 Glossary and acronyms ...............................................................................122 Contacts .....................................................................................................124 2 Department of Energy and Water Supply Annual Report 2013–14 Letter of compliance 12 September 2014 The Honourable Mark McArdle MP Minister for Energy and Water Supply GPO Box 15456 CITY EAST QLD 4002 Dear Minister I am pleased to present the Annual Report 2013–2014 and financial statements for the Department of Energy and Water Supply. I certify that this Annual Report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009 • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements is included in this report on page 108, or can be accessed at www.dews.qld.gov.au. Yours sincerely Dan Hunt Director-General Department of Energy and Water Supply 3 Department of Energy and Water Supply Annual Report 2013–14 Director-General message The Department of Energy and Water Supply (DEWS) is transforming its business and creating a platform for strong and sustainable energy and water supply sectors. These sectors support the economic and lifestyle aspirations of all Queenslanders. In 2013–14, we made significant progress on our vision for a prosperous Queensland through resilient and affordable energy and water supply sectors, delivering a number of significant policy and legislative reforms with tangible outcomes for Queensland’s electricity and water consumers. The delivery of PowerQ and WaterQ in June were two very significant achievements in this financial year. Electricity and water are vital for all Queenslanders and underpin the government’s focus on developing Queensland’s strengths in tourism, agriculture, resources and construction. Our Electricity Reform Implementation Program is a key vehicle to deliver the changes required to achieve the vision and direction set out in PowerQ: a 30-year strategy for Queensland’s electricity sector. It is a substantial, complex and holistic program of work consisting of 20-plus individual projects, which will collectively provide consumers with cost-effective electricity and ensure a viable, sustainable and competitive electricity industry for Queensland. WaterQ: a 30-year strategy for Queensland’s water sector responds to the significant changes and challenges that our state will face over