2016 Governance and Service Delivery Innovations in Pakistan LONG LIST, SHORT LIST & RAPID ASSESSMENT PLAN DRAFT FOR DISCUSSION This page has been intentionally left blank. (Back of Title Page) 2 Governance and Service Delivery Innovations in Pakistan DRAFT FOR DISCUSSION Table of Contents SECTION I – INTRODUCTION 7 SECTION II – LONG LIST OF INNOVATIONS 8 A) PUNJAB 8 1. CITIZENS FACILITATION AND SERVICE CENTERS 8 2. E-STAMPING 9 3. USE OF MONITORING AND EVALUATION ASSISTANTS 9 4. ONLINE COLLEGE ADMISSIONS SYSTEM 10 5. AUTOMATION OF COUNTER TERRORISM DEPARTMENT 10 6. BISE: ONLINE AUTOMATION AND STUDENT FACILITATION 10 7. COMPUTERIZATION OF TRANSPORT DEPARTMENT (TDAS) 11 8. CRIME MAPPING 11 9. DATABASE OF LIVESTOCK FARMERS 11 10. DOMICILE MANAGEMENT SYSTEM 12 11. DRIVING LICENSE ISSUANCE MANAGEMENT SYSTEM 12 12. HAJJ MANAGEMENT INFORMATION SYSTEM 12 13. LAHORE SAFE CITY AND INTEGRATED COMMAND, CONTROL AND COMMUNICATION CENTRE (IC3) 13 14. MEDICINE INVENTORY MANAGEMENT SYSTEM 13 15. MIS FOR AGRI-MACHINERY 14 16. MODEL POLICE STATIONS 14 17. MOTOR TRANSPORT MANAGEMENT INFORMATION SYSTEM 15 18. LAHORE WASTE MANAGEMENT COMPANY 15 19. CITIZEN FEEDBACK AND PUNJAB MODEL FOR PROACTIVE GOVERNANCE 16 20. SMART MONITORING IN PUNJAB 16 21. IRIS BY THE URBAN UNIT 16 22. AKHUWAT MICROFINANCE INITIATIVE IN PARTNERSHIP WITH GOVERNMENT OF PUNJAB 17 23. MAUZA MAPPING INITIATIVE IN PUNJAB 17 24. SMART DENGUE MONITORING AND CALL ENTER 17 25. PROPERTY TAX AND GIS PILOT AT SIALKOT 18 26. PROPERTY TAX RCT – PERFORMANCE-BASED INCENTIVES 18 27. NEW TEACHER RECRUITMENT POLICY 18 28. PSDF AND THE PRIVATE SECTOR ENGAGEMENT 19 29. AGRICULTURE STAR MARKETS 19 30. LAND RECORD MANAGEMENT INFORMATION SYSTEM 19 31. MODEL BAZARS 20 32. ASHIYANA HOUSING SCHEME 20 33. LAHORE TRANSPORT COMPANY 20 34. ICT-BASED SERVICES FOR AGRICULTURE EXTENSION 21 35. KISSAN BELI – EXTENSION THROUGH PROGRESSIVE GROWERS 21 36. DIGITIZATION OF THE DAILY GAUGES AND DISCHARGE DATA - IRRIGATION DEPARTMENT 22 37. PUNJAB IRRIGATED AGRICULTURE PRODUCTIVITY IMPROVEMENT PROJECT 22 38. ECE RESOURCE CENTRE IN SCHOOLS 22 39. LDA ONE WINDOW CELL 23 Governance and Service Delivery Innovations in Pakistan 3 DRAFT FOR DISCUSSION 40. ELECTRONIC TASK MANAGEMENT SYSTEM AND GPS VISUALIZER IN CITY GOVERNMENT LAHORE 23 41. CDGL CITIZEN E SERVICES 23 42. PLAN 9 24 43. IT INITIATIVES OF PUNJAB LAND DEVELOPMENT COMPANY 24 44. YOUTH EMPLOYMENT SCHEME FOR EDUCATED YOUTH (YELLOW CAB SCHEME) 24 45. DISEASE SURVEILLANCE SYSTEM BY PITB 25 46. IT SOLUTIONS FOR PROVINCIAL DISASTER MANAGEMENT AUTHORITY 25 47. PUNJAB HEALTH LINE 25 48. DENGUE ACTIVITY TRACKING SYSTEM 26 49. PITB’S IT INITIATIVE AT LAHORE HIGH COURT AND DISTRICT COURTS 26 50. AGRICULTURE MARKETING INFORMATION SYSTEM 27 51. PUNJAB LAWS PORTAL 27 52. PUNJAB BLOOD LINE 27 53. ICT-BASED EXTENSION SERVICES FOR LIVESTOCK FARMERS 28 54. E-LEARN PUNJAB 28 55. WASA ONLINE DUPLICATE BILLING SYSTEM 29 56. CHILD PROTECTION CELL 29 57. DRUG INSPECTION AND MONITORING EVALUATION SYSTEM 29 58. FLOOD MONITORING SYSTEM 30 59. HEALTH WATCH 30 60. VET – INSPECT 31 61. HOSPITAL WATCH 31 62. NEW CITY PROJECT 32 63. POST FLOOD DISASTER ASSESSMENT SYSTEM 32 64. ROAD MONITORING - URBAN UNIT 33 65. USE OF SOCIAL MEDIA BY GOVERNMENT AGENCIES 33 B) KHYBER PAKHTUNKHWA 34 66. STRENGTHENING OF TRAFFIC CONTROL AND MONITORING 34 67. CITIZEN FACILITATION CENTERS 34 68. PROVINCIAL DATA CENTER 34 69. ICT BASED GRIEVANCE REDRESSAL SYSTEM 35 70. IT EXCELLENCE CENTER 35 71. ICT INFRASTRUCTURE PROJECT 35 72. E-PROCUREMENT 36 73. TELE CENTERS 36 74. RIGHT TO INFORMATION WEB PORTAL 36 75. PRISON INFORMATION MANAGEMENT SYSTEM 37 76. EDUCATION CITY 37 77. INDEPENDENT MONITORING UNIT (IMU) 38 78. EARLY CHILDHOOD CARE AND EDUCATION (ECCE) 38 79. ENROLLMENT DRIVE 38 80. BIOMETRIC ATTENDANCE SYSTEM 39 81. UNIFORM LEARNING SYSTEM 39 82. TAMEER-E-SCHOOL 39 83. EDUCATION MANAGEMENT INFORMATION SYSTEM 40 84. CAPABILITY ENHANCEMENTS OF INVESTIGATION OFFICIALS 40 85. POLICE-TO-VICTIM-SERVICE 40 4 Governance and Service Delivery Innovations in Pakistan DRAFT FOR DISCUSSION 86. ONLINE FIR SYSTEM 41 87. SMS SOS SYSTEM 41 88. WOMEN HELP DESKS IN POLICE STATIONS 41 89. ESTABLISHMENT OF MODEL POLICE STATIONS 42 90. PROSECUTION INFORMATION MANAGEMENT SYSTEM 42 91. ESTABLISHMENT OF FORENSIC LABS 42 92. DISPUTE RESOLUTION COUNCIL 43 93. POLICE ACCESS SERVICE (PAS) 43 94. POLICE ASSISTANCE LINES (PAL) 43 95. TRAFFIC WARDENS EQUIPPED WITH MOUNTED CAMERAS 44 96. EHTESAB COMMISSION 44 97. INTRODUCTION OF MASS TRANSIT SYSTEM (MTS) IN PESHAWAR & PEDESTRIAN SUPPORT 44 98. COMPUTERIZATION OF LAND RECORDS 45 99.HEALTH INSURANCE 45 100. MOBILE HEALTH SERVICES AND HEALTH CARDS 46 101. USE OF SOCIAL MEDIA 46 C) SINDH 46 102. COMMAND AND CONTROL CENTRE 46 103. SRB ONLINE PAYMENT THROUGH 1-LINK SWITCH 47 104. BIO-METRIC SYSTEM FOR PHYSICAL VERIFICATION OF TEACHERS 47 105. COMMAND & CONTROL SYSTEM KMC 47 106.VIDEO CONFERENCING SYSTEM 47 107. TECHNOLOGY GADGETS FOR DATA COLLECTION AND MONITORING 47 108. DATA CENTER AT BUREAU OF STATISTICS 48 109. VIGILANCE CAMERAS AND CONTROL ROOM 48 110. ONLINE FIR PROJECT 48 111. LAND ADMINISTRATION AND REVENUE MANAGEMENT INFORMATION SYSTEM (LARMIS) 48 112. AMENDMENT IN SINDH LAND REVENUE ACT 1967 AND THE REGISTRATION ACT 1908 48 113. DIGITAL MAPPING FACILITY 49 114. ARCHIVES DEPARTMENT AUTOMATION PROJECT 49 115. INTER-SECTORAL NUTRITION STRATEGY SINDH (INSS) 49 116.HEALTH SECTOR STRATEGY 2012-20 50 117. LAW ON PROTECTION AGAINST HARASSMENT OF WOMEN AT WORK PLACE 2010 50 118. SINDH CHILD MARRIAGE RESTRAINT BILL 2013 50 119. SINDH SANITATION POLICY 50 120. RENEWABLE ENERGY INITIATIVES 51 121. SINDH ENTERPRISE DEVELOPMENT FUND (SEDF) 51 122. BUS RAPID TRANSIT SYSTEM (BRTS) 51 123. SINDH INFORMATION TECHNOLOGY INITIATIVES 51 124. COMPUTER SCHEMES - EXCISE AND TAXATION DEPARTMENT 52 125. MONITORING AND EVALUATION CELL (MEC) 52 126. BENAZIR BHUTTO SHAHEED YOUTH DEVELOPMENT PROGRAM 52 127. CAPACITY BUILDING OF TEACHERS’ TRAINING INSTITUTION AND TRAINING OF ELEMENTARY SCHOOLS 53 128. REFORM SUPPORT UNIT 53 129.TAX REFORMS UNIT 53 130. SMS REGISTRATION - KARACHI ELECTRIC SUPPLY COMPANY 54 131. 118 RESPONSE CENTERS 24/7 - KARACHI ELECTRIC SUPPLY COMPANY 54 Governance and Service Delivery Innovations in Pakistan 5 DRAFT FOR DISCUSSION 132. LAND ADMINISTRATION AND REVENUE MANAGEMENT INFORMATION SYSTEM 54 133. AUTOMATION OF STAMP & REGISTRATION 54 134. KARACHI EDUCATION CITY 55 135. MARBLE CITY 55 136. INTERNATIONAL SPECIAL ECONOMIC ZONE (SEZ) 55 D) BALUCHISTAN 56 137.BALOCHISTAN SAFE CITY PROJECT 56 138. BALOCHISTAN TEACHER EDUCATION STRATEGY 56 E) FEDERAL GOVERNMENT 57 139. ISLAMABAD SAFE CITY PROJECT 57 140. MULTIPLE PROJECTS BY SUPARCO 57 141. SABAQ FOUNDATION E-LEARNING INITIATIVE 58 142. VERISYS 58 143. AUTOMATED BORDER SYSTEM 58 144. E-VEHICLE MANAGEMENT SYSTEM 59 145. BIOMETRIC ATTENDANCE CONTROL SYSTEM 59 146. PERSONAL IDENTIFICATION SECURE COMPARISON AND EVALUATION SYSTEM 60 147. NATIONAL RESPONSE CENTRE OF CYBER CRIMES (NR3C) 60 148. NATIONAL SKILLS INFORMATION SYSTEM 60 149. PM'S YOUTH TRAINING SCHEME 61 150. PM'S YOUTH SKILLS DEVELOPMENT PROGRAM 61 151. PM'S YOUTH LAPTOP PROGRAM 62 152. PM'S FEE REIMBURSEMENT SCHEME 62 153. PM'S INTEREST FREE LOAN SCHEME 62 154. NATIONAL TB PROGRAM 62 155. PM’S NATIONAL HEALTH INSURANCE PROGRAM 63 156. NON-COMMUNICABLE DISEASES (NCDS) UNIT 63 157. HOME DELIVERY SERVICE OF PASSPORTS 64 158. ONLINE PASSPORT TRACKING SYSTEM/ TRACKING VIA SMS 64 159. NADRA VERIFICATION SYSTEMS 64 160. MOBILE PAYMENTS’ INITIATIVES 65 SECTION III – SHORTLISTING INNOVATIONS 65 THEMATIC FOCUS 66 SECTION IV – WORK PLAN / RAPID ASSESSMENT PLAN 69 6 Governance and Service Delivery Innovations in Pakistan DRAFT FOR DISCUSSION SECTION I – INTRODUCTION1 Government of Pakistan has developed Vision 2025, which recognizes institutional reform and modernization of the public sector as one of the seven pillars of development and growth framework. To actualize this pillar of Vision 2025, the Prime Minister of Pakistan has directed the Ministry of Planning Development & Reform (MoPDR) to propose and implement a program for enhancing efficiency, effectiveness, transparency and accountability of the public sector through institutional change and robust performance management. In order to support the government in this task, UNDP has signed a four-year programme with MoPDR titled “Reforms and Innovation in Government for High Performance” (referred to as ‘the programme’ in this document). Under the programme, the government will undertake various governance reforms and innovative measures for improving performance and service delivery, enhancing citizens’ satisfaction and reducing multi-dimensional poverty. There is a strong realization in government that innovative solutions to improve service delivery cannot be imported and must be developed locally by decision- makers and stakeholders, responding to local problems and challenges. Although civil servants and public officials at various tiers have been found to be adopting such innovative solutions, till date there has been no mechanism for encouraging such innovations, reviewing them and scaling them up if appropriate. Therefore, the first task is mapping key innovations across the national governance and service delivery fabric, recognizing these improvements. Followed by this mapping exercise, two of the primary proposed innovation-related interventions include setting in place the PM Innovation Awards and establishing an Innovation Fund. Under the programme, the MoPDR therefore plans to launch the Prime Minister’s Innovation Awards to