CANADA Supplier Partner Standards_ Updated October 25, 2018 Full Line Store (FLS) & Rack SECTION 1 INTRODUCTION ................................................................................................................................................................................................................ 5 Our Strategy ................................................................................................................................................................................................................................................... 5 How to Get Started ........................................................................................................................................................................................................................................ 5 How to Use This Manual ................................................................................................................................................................................................................................ 6 Nordstrom Supplier Contact Information ....................................................................................................................................................................................................... 7 Canadian Resources ..................................................................................................................................................................................................................................... 8 Children’s Safety Requirements .................................................................................................................................................................................................................... 9 Nordstrom Partnership Guidelines ............................................................................................................................................................................................................... 14 Vendor Administered Quality Procedures .................................................................................................................................................................................................... 17 Labeling ........................................................................................................................................................................................................................................................ 18 SECTION 2 EDI REQUIREMENTS ....................................................................................................................................................................................................... 22 Required Electronic Documents .................................................................................................................................................................................................................. 22 EDI Sender/Receiver ID’s ............................................................................................................................................................................................................................ 23 UPC Catalog ................................................................................................................................................................................................................................................ 24 Advance Ship Notice (ASN) Requirements ................................................................................................................................................................................................. 25 SECTION 3 INVOICING, CLAIMS & OFFSET FEES .......................................................................................................................................................................... 27 Invoice Requirements .................................................................................................................................................................................................................................. 27 Invoice and Claim Inquiries .......................................................................................................................................................................................................................... 28 EFT Payment and EDI 820 Payment Remittance Advice............................................................................................................................................................................ 29 Expense Offset Policies ............................................................................................................................................................................................................................... 29 EDI Non-Compliant Inquiries ....................................................................................................................................................................................................................... 30 PO Violation ................................................................................................................................................................................................................................................. 31 SECTION 4 FULL-LINE STORES (FLS) – FLOOR READY ................................................................................................................................................................... 32 FastTrak ....................................................................................................................................................................................................................................................... 32 FLS UPC/Retail Ticketing Policies ............................................................................................................................................................................................................... 32 Approved Ticket Providers ........................................................................................................................................................................................................................... 33 Approved Care Label Providers ................................................................................................................................................................................................................... 33 FLS Ticket Samples ..................................................................................................................................................................................................................................... 34 Return Hang Tags ........................................................................................................................................................................................................................................ 37 FLS Hanger Requirements .......................................................................................................................................................................................................................... 38 Approved Hanger Providers ......................................................................................................................................................................................................................... 39 SECTION 5 RACK – FLOOR READY ...................................................................................................................................................... 40 FastTrak ....................................................................................................................................................................................................................................................... 40 RACK UPC/Retail Ticketing Policies ........................................................................................................................................................................................................... 40 RACK Ticket Requirements ......................................................................................................................................................................................................................... 40 RACK Return Hangtags ............................................................................................................................................................................................................................... 40 Approved Ticket Providers ........................................................................................................................................................................................................................... 41 Rack Ticket Samples ................................................................................................................................................................................................................................... 42 Rack Hanger Requirements ........................................................................................................................................................................................................................