2022 North America Hotel Guest Satisfaction Study Profiled Hotel Brands Andrea Stokes, Practice Lead - Hospitality [email protected] Hotel Segments Included Luxury Upper Upscale Upscale Upscale Suites** Upper Midscale Upper and Midscale Suites** Midscale Economy **New J.D. Power Award segment for 2022 Study 2 2022 North America Hotel Guest Satisfaction Study – Brands Profiled Luxury Upper Upscale Autograph Collection Destination by Hyatt Canopy by Hilton** Fairmont Curio Collection by Hilton Four Seasons Embassy Suites by Hilton Grand Hyatt Graduate Hotels InterContinental Hotels & Resorts Hard Rock Hotel JW Marriott Hilton Hotels & Resorts Loews Hotels Hotel Indigo St. Regis Hyatt Centric The Luxury Collection Hyatt Regency The Ritz-Carlton Kimpton Trump Hotels Le Meridien W Hotels Margaritaville Hotels & Resorts Waldorf Astoria Marriott Millennium Hotels Omni Hotels & Resorts Renaissance Hotels Royal Sonesta** Sheraton Tribute Portfolio Westin Hotels & Resorts **New brand to 2022 Study Wyndham Grand Hotels © 2021 J.D. Power. All Rights Reserved. CONFIDENTIAL & PROPRIETARY 2022 Hotel Guest Satisfaction Study 3 2022 North America Hotel Guest Satisfaction Study – Brands Profiled Upscale Upscale Suites Upper Midscale AC Hotels by Marriott Homewood Suites by Hilton Best Western Plus aloft Hotels Hyatt House Clarion Ascend Collection Residence Inn Comfort Inn Best Western Premier Staybridge Suites Comfort Suites Best Western Premier Collection Country Inn & Suites by Radisson Cambria Hotels Drury Hotels Courtyard by Marriott Fairfield by Marriott Crowne Plaza Hampton by Hilton Delta Hotels Holiday Inn DoubleTree by Hilton Holiday Inn Express Hotels element La Quinta Inns & Suites Four Points by Sheraton Trademark Collection by Wyndham Hilton Garden Inn Wyndham Garden Hyatt Place Radisson Sonesta Hotels** SpringHill Suites by Marriott Wyndham Hotels **New brand to 2022 Study © 2021 J.D. Power. All Rights Reserved. CONFIDENTIAL & PROPRIETARY 2022 Hotel Guest Satisfaction Study 4 2022 North America Hotel Guest Satisfaction Study – Brands Profiled Upper Midscale and Midscale Economy Midscale Suites AmericInn by Wyndham Americas Best Value Inn Candlewood Suites Baymont Days Inn by Wyndham Hawthorn Suites by Wyndham Best Western Econo Lodge Home2 Suites by Hilton Quality Inn Extended Stay America Sonesta ES Suites** Ramada by Wyndham Howard Johnson by Wyndham Sonesta Simply Suites** Sleep Inn InTown Suites TownePlace Suites by Marriott Tru by Hilton Knights Inn Wingate by Wyndham Microtel by Wyndham Motel 6 OYO Hotels Red Roof Inn Rodeway Inn Studio 6 Super 8 by Wyndham SureStay by Best Western Travelodge by Wyndham WoodSpring Suites **New brand to 2022 Study © 2021 J.D. Power. All Rights Reserved. CONFIDENTIAL & PROPRIETARY 2022 Hotel Guest Satisfaction Study 5 2022 North America Hotel Guest Satisfaction Study - Quarterly Wave Release Dates Study wave results are released on a quarterly basis. All wave data is preliminary until final Study results are published on July 13, 2022*. All brand-level wave data should be considered directional and rankings are subject to change as additional data is collected and indexed across waves. W1 – Hotel stays May 2021 through August 2021 • Available to subscribers on 10/20/2021* W2 – Hotel stays August 2021 through November 2021 • Available to subscribers on 1/19/2022* W3 – Hotel stays November 2021 through February 2021 • Available to subscribers on 4/13/2022* W4 and Final – Hotel stays May 2021 through April/May 2022 • Available to subscribers on 7/13/2022* *Date subject to change © 2021 J.D. Power. All Rights Reserved. CONFIDENTIAL & PROPRIETARY 2022 Hotel Guest Satisfaction Study 6 For more information, please visit: https://discover.jdpa.com/travel-hospitality-intelligence-syndicated-study-dates J.D. Power does not guarantee the accuracy, adequacy, or completeness of any information contained in this publication and is not responsible for any errors or omissions or for the results obtained from use of such information. Advertising claims cannot be based on information published in this publication. Repro duction of any material contained in this publication, including photocopying in part or in whole, is prohibited without the express written permission of J.D. Power. Any material quoted fro m this publication must be attributed to J.D. Power. © 2021 J.D. Power. All Rights Reserved. J.D. Power North America Hotel Guest Satisfaction Study © 2021 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. .