BlackBerry Z10 Smartphone Version: 10.3.3 User Guide User Published: 2016-06-13 SWD-20160613105042333 Contents Setup and basics........................................................................................................................................... 6 Your device at a glance...................................................................................................................................6 What's different about the BlackBerry 10 OS?.................................................................................................7 Notification icons.........................................................................................................................................13 Menu icons..................................................................................................................................................14 Setting up your device..................................................................................................................................14 Using gestures.............................................................................................................................................18 Advanced interactions................................................................................................................................. 25 Personalizing your device.............................................................................................................................26 Device Switch.............................................................................................................................................. 27 About BlackBerry ID.................................................................................................................................... 37 Phone and voice.......................................................................................................................................... 40 Phone..........................................................................................................................................................40 Notifications and ringtones.......................................................................................................................... 49 Voicemail.....................................................................................................................................................56 BlackBerry Hub and email........................................................................................................................... 59 BlackBerry Hub and email........................................................................................................................... 59 joyn for BlackBerry 10 devices..................................................................................................................... 88 Media.......................................................................................................................................................... 91 Change the media volume............................................................................................................................91 Supported audio and video file extensions, formats, and codecs................................................................... 91 Troubleshooting: Media................................................................................................................................92 Camera........................................................................................................................................................92 Pictures.....................................................................................................................................................102 Music........................................................................................................................................................ 109 Videos....................................................................................................................................................... 114 BlackBerry Story Maker............................................................................................................................. 119 Media sharing............................................................................................................................................122 Settings..................................................................................................................................................... 124 Customize your device settings.................................................................................................................. 124 Update your device software...................................................................................................................... 128 Battery and power..................................................................................................................................... 129 Connections.............................................................................................................................................. 136 BlackBerry Keyboard and typing................................................................................................................ 162 Language.................................................................................................................................................. 169 Keyboard input methods............................................................................................................................170 Screen display........................................................................................................................................... 176 Accessibility.............................................................................................................................................. 177 Media cards and storage............................................................................................................................194 Using your device with BlackBerry Link...................................................................................................... 199 Applications and features...........................................................................................................................209 Organizing apps.........................................................................................................................................209 About the BlackBerry Assistant.................................................................................................................. 211 Calendar....................................................................................................................................................215 Contacts....................................................................................................................................................225 Clock.........................................................................................................................................................232 Android Apps.............................................................................................................................................236 Maps and GPS........................................................................................................................................... 238 Browser.....................................................................................................................................................246 Smart Tags.................................................................................................................................................253 File Manager..............................................................................................................................................257 Calculator..................................................................................................................................................260 Productivity and work.................................................................................................................................262 About BlackBerry Balance and your work space ........................................................................................ 262 Remember................................................................................................................................................ 268 Security and backup.................................................................................................................................. 275 Passwords and locking...............................................................................................................................275 What to do if your device is lost or stolen.....................................................................................................282 BlackBerry Protect.....................................................................................................................................283 Wiping your device to delete your device data.............................................................................................284 Security settings........................................................................................................................................ 285 Password Keeper......................................................................................................................................