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BCE Inc. 2018 Corporate Responsibility Report / BCE at a glance Team Named one of Hired more Hired over 79% of team members members Canada’s Top Employers than 1,000 students 12,500 new team reported that they for Young People across Canada members are proud to work for Bell Top Employer 1,000 12,500 79% Customers More than 22 million total $3.97 billion Virgin Mobile Canada First Internet service subscriber connections of capital investment earned the highest provider in Canada across our full range ranking in overall to offer data access of services customer care satisfaction speeds of 1.5 Gigabits in the J.D. Power 2018 per second (Gbps) Canada Wireless Customer Care Study 22M $3.97B # 1 1.5 Gbps Community, Bell Let’s Talk Bell invests more than 28 secure data Bell team members economy, commitment to Canadian $500 million in centres across Canada have access to a network and society mental health has R&D each year of 89 electric vehicle reached $100,695,763.75 charging stations in Bell buildings $100,695,763.75 $500M 28 89 Environment Bell named one Generated 170,000 kWh Recovered more than Environmental of Canada’s of renewable energy 7 million used TV management system Greenest Employers from solar and wind receivers, modems, certified to be by Mediacorp power sources and mobile phones ISO 14001-compliant since 2016 since 2009 Greenest 170,000 kWh 7M ISO 14001 BCE Inc. 2018 2 Corporate Responsibility Report Message from the CEO Driving Canada’s communications leadership with a strategy of responsible innovation and investment At Bell, we are honoured by our role as the Investing in Canada’s the introduction of low-cost Lucky Mobile company that consistently leads the way broadband future prepaid service and the rapid deployment forward in Canadian communications, and Bell invests more than any other Canadian of Wireless Home Internet technology, proud of our status as a well-governed communications company in network which will deliver broadband Internet public corporation dedicated to delivering deployment, research & development in access to a projected 1.2 million homes in for our customers, shareholders, team products and services, and original content smaller towns and rural locations. members and the communities in which creation. Our approximately $4 billion in Service and content innovation we operate. 2018 in annual capital expenditures are Bell sets the pace in service development Our goal is to be recognized by customers delivering fast and reliable broadband across every sector of the communications as Canada’s leading communications connections to Canadian consumers and marketplace. Developing a broad range company, and we work to achieve businesses, and exclusive services of new Internet of Things (IoT) services, it through the dedicated execution and media that fully leverage the speed, we’re supporting key business verticals of 6 Strategic Imperatives: Invest in capacity and reliability of our fibre and like transportation, manufacturing and Broadband Networks and Services, wireless networks. agriculture with revolutionary data Accelerate Wireless, Leverage Wireline We are rebuilding our traditional wireline management solutions, governments with Momentum, Expand Media Leadership, footprint with broadband fibre technology, the exclusive Bell Smart City platform, and Improve Customer Service, and Achieve bringing consumers the fastest Internet consumers with Connected Car and Smart a Competitive Cost Structure. speeds and next-generation TV and Home innovations. Innovation leadership and efficient offering Canadian businesses all-new Bell fibre is also delivering new consumer investment are critical to Bell’s ability ways to enhance their innovation and services like our powerful Whole Home to deliver world-class broadband productivity. We’ve now completed Wi-Fi product and the popular Alt TV live communications service to our customers approximately half of Bell’s historic fibre television streaming service. The launch and to our ongoing success in a dynamic buildout, covering more than 4.7 million of the all-new Crave, with unparalleled and highly competitive marketplace. It’s a homes and commercial locations across programming from brands like HBO, strategy backed by rigorous operational 7 provinces. Showtime and Starz, and new TSN and RDS and ethical standards and a strong culture Our LTE Advanced wireless network covers sports streaming options are also ensuring of responsibility, enabling us to sustainably more than 91% of Canada’s population Bell Media’s multimedia leadership into grow our company as we support (overall LTE coverage reaches over 99%) the future. the advancement of Canada’s social, with extremely fast mobile data speeds. technological and economic prosperity. Bell continues to lead wireless innovation with advanced testing of upcoming Fifth Generation (5G) wireless capability, BCE Inc. 2018 3 Corporate Responsibility Report Bell is executing our customer service benefits coverage for team members and The first Canadian communications imperative with a focus on mobile their families as we also partner with other provider certified to the ISO 14001 and online self-serve tools like the corporations to help enable their own standard for environmental management, award-winning MyBell app, reducing workplace mental health programs. Bell reduced our service fleet’s fuel call centre volumes and enhancing consumption by more than half a overall service efficiency. We’re also A diverse and high-performance team million litres annually, recovered more putting control of service and installation Our team of more than 52,000 people than 200,000 used phones through the scheduling into the hands of consumers supports over 22 million customer Bell Blue Box recycling program, and with the new Manage My Appointment connections in every province and installed enhanced cooling systems to app – supporting a customer satisfaction territory of the country. Consistently increase data centre efficiency. In 2018, rating of 94% with Bell technicians. ranked as one of Canada’s top workplaces, Bell was named one of Canada’s Greenest including as a leading diversity employer Employers for the third consecutive year Mental health leadership and outstanding company for young and made the CDP A List of world leaders Launched in 2010 to help break the stigma people, Bell is committed to ensuring an in environmental performance. around mental illness and drive action in inclusive, accessible and healthy work As this report details, the Bell team is care, research and workplace leadership, environment where every team member dedicated to responsibly carrying forward Bell Let’s Talk works with more than feels valued, respected and supported. our almost 140-year legacy of service, 900 partner organizations in every region We launched an updated leadership innovation and investment leadership. to move Canada’s mental health forward. development program to build a more As communications platforms become even In addition to major new donations for diverse senior team, and our expanded more critical to our national prosperity, research and care initiatives – including Graduate Leadership Program provides Bell remains focused on delivering all doubling funding for grassroots programs important opportunities for outstanding the benefits of broadband leadership to with the Bell Let’s Talk Community Fund – university grads to enter the workforce Canadians and their communities in every our most recent Bell Let’s Talk Day with Bell in a broad range of challenging region of the country. generated record engagement in the fight disciplines. against the stigma. Total interactions of support across social media and other Environmental leadership platforms have now passed 1 billion since Bell continually strengthens our leadership the first Bell Let’s Talk Day, and Bell’s in corporate governance and ethical George A. Cope funding for mental health programs has business conduct by adopting best President and Chief Executive Officer surpassed $100 million. practices, including support for the United BCE Inc. and Bell Canada Nations Global Compact and international We continue to walk the talk in our own reporting standards including those of the workplace. The first corporation in Canada CDP, Global Reporting Initiative and the to adopt the voluntary National Standard Sustainable Accounting Standards Board. for Psychological Health and Safety in the Workplace, Bell has significantly increased BCE Inc. 2018 4 Corporate Responsibility Report About this report GRI 102-54 BCE publishes a corporate responsibility report annually. This report, together with the information and documents available in the Responsibility section of BCE’s website, summarizes Bell’s 2018 corporate responsibility