MAy - AUGUST 2016 HEALTH & WEALTH – ARE YOU GETTING THE BALANCE RIGHT? MACQUARIE – EDUCATING THE NEXT GENERATION OF LEADERS WINNING THE DAY – RUTH WANDHÖFER, CITI INSIDE GUEST CONTRIBUTORS 3 EDITORIAL 4 WELCOME 5 REGIONS 6 SEEN & HEARD 10 WOMEN ON BOARDS 12 MILLENNIALS ARLENE ISAAcs-LOWE JENNIFER BOUSSUGE As the Head of Relationship Head of Global Transactions 14 CSR SPOTLIGHT Management, EMEA at Moody’s, Services, EMEA, at Bank of America Arlene Isaacs-Lowe has had an Merrill Lynch, Jennifer Boussuge, 16 INSIDE STORY illustrious career. In this edition’s explores how mentorship and Distinguished Profile she talks us support of our female leaders is 18 INDUSTRY EXPERT through her inspiring journey. crucial to solving the most pressing issues of our time. 21 PERSONAL BRANDING 22 EVENTS 26 19TH ANNUAL AWARDS 32 DISTINGUISHED PROFILE 34 GLOBAL AMBASSADORS 36 THE POWER OF CHANGE 38 BUSINESS FOCUS HEATHER WHITE ELLVENA GRAHAM 40 WELLBEING Personal branding expert, WIBF’s Women on Board for this Heather White, explains why edition, Ellvena Graham, is a 41 CAREER BITES those in your professional lifelong banker who has recently network may not be ‘getting you’ moved to a new phase in 42 60 SECONDS and how this is damaging your her career with a portfolio of personal brand. Non-Executive positions. OFFICE Editorial Assistant Women in Banking and Finance (WIBF) 80-83 Long Lane, London EC1A 9ET Raimah Amevor, publish this magazine. Whilst care is taken www.wibf.org.uk [email protected] to ensure that the contents are accurate, WIBF cannot accept any liability for errors or omissions. Opinions expressed are those of EDITORIAL TEAM Content Management Team the authors, not WIBF. Editor-in-Chief Kirsten Zverina Marian Costello Anqi Guo, RBS Correspondence should be sent to: Marian Costello, Magazine Editor by email [email protected] Sally Little, ING to [email protected] Editorial Jay Surti Janet Thomas, Debra Zuckerman Articles and illustrations remain the [email protected] © copyright of the originators: reproduction in any form is prohibited without their written Martha McKenzie-Minifie, Design permission. All other material is the copyright [email protected] Lydia Thornley Design of WIBF. All rights reserved internationally. 2 May - August 2016 EDITor’S NOTE “In this issue read about the achievements of WIBF’s members; their articles are a spotlight on them and give you inspiration to develop, adopt a ‘can do’ attitude and achieve your ambitions.” MARIAN COSTELLO, WIBF EXECUTIVE BOARD MEMBER AND EDITOR IN CHIEF elcome to the Luncheon on Friday 10th June 2016. diverse offering of events for its members. fresh, vibrant Macquarie are this year’s Headline Make the most of WIBF programmes, and bold Sponsor of the WIBF Awards Luncheon; they can help you on your journey. Our redesign of they are also one of the WIBF Corporate programmes run in Edinburgh, Glasgow, our magazine, Sponsor Members. A yearly event now Bristol and London. The Women on with WIBF’s in its 19th year, the luncheon has always Boards programmes include events for new branding and in digital format. been a truly wonderful event; be there aspiring Board members. The Personal W and enjoy the lively banter and network, Excellence Programme events in London To get to this stage the magazine network, network. offer workshops on how we can ‘Stand Up team and I have been on a journey to to Stand Out’, ‘The Imposter Syndrome’ produce the magazine that you are In this issue read about the achievements and ‘Leading From the Inside Out’. now reading; we undertook a number of WIBF’s members; their articles are a of new activities: spotlight on them and give you inspiration Glasgow events include ‘Building to develop, adopt a ‘can do’ attitude and Resilience’, ‘Improving Your Social Media n Content – Reviewed the previous achieve your ambitions. Read about Presence’ and ‘Wine Tasting’. Edinburgh magazine content and agreed a Jenny Smith, Head of Operational events include ‘Your Future is now’, new and revised content with the Enablement (Banking Operations), ‘Diversity, Trust and Leadership’, ‘Laughter Executive Board giving a fresh look Tesco Bank. See how WIBF’s previous for Health & Happiness’ and additional to the content. Award Winners have succeeded events. In London, WIBF run two speakers’ as leaders and achieved recognition; clubs using the Toastmasters Programme n Designer selection – Compiled these include Ellvena Graham, 2013 to help you to become an inspirational a selection matrix to assist with Champion for Women Awards Winner, speaker in a short time; many of our interviewing new designers and and 2015 WIBF Award for Achievement members have achieved this including reviewing their portfolios Winner, Ruth Wandhöfer, Citi. They are Sylvana Caloni and Christine Lawrence – enabling us to shortlist designers. inspirational and give us food for thought. two of WIBF’s previous Presidents as well WIBF selected Lydia Thornley Reading about their approaches to as Jane Oliver, Executive Team member/ an experienced designer of their careers gives us insights in how IT EMEA Chief Operating Officer for magazines, both in digital and to update our career plans so that Credit Suisse, based in London and Rhian printed format. She interpreted we can challenge ourselves to be the Pamphilon, Global Telecoms Industry the new WIBF rebranding, best we can be. Their experience Marketing Lead, Accenture. Check out developed by Pretty, to redesign shows that we can all set challenging WIBF’s redesigned and rebranded website the magazine and create the tasks and continually improve our for more events, www.wibf.org.uk. digital version you are reading. knowledge, confidence and strength. Our redesign has a convenient new n Executive Board involvement – Rachel Engel, Head of Macquarie Group Events Planner, on pages 22-25. Worked closely with the Executive Foundation, EMEA tells us Why don’t you print it out just as Board to review designs, select the about how Macquarie give back a reminder so you don’t miss final design, produce a mock-up through their Corporate Responsibility booking any of WIBF’s events. of the magazine and get approval Programme; she talks us through for the finances to work with the Macquarie’s Mentoring Works, their Wishing you all a great summer! designer and produce this magazine. programme that educates the next generation on the skills they need to Marian Costello, This issue of the magazine includes survive in the world of employment. WIBF Editor in Chief/ an overview of WIBF’s Annual Awards WIBF has a wonderful, inexpensive and Executive Board Member May - August 2016 3 WELCOME TO YOUR NEW-lOOK WIBF MAGAZINE ur magazine now The value of the Women in Banking and reflects what you, our Finance Awards for Achievement is not members, have told us only in the winning of the prize. It is in the is important to you. You raised profile, the broader experience, the told us what you liked access to senior colleagues. Edit Laszlo about the magazine so (Customer Experience Product Director, we have made that work better. We have RBS), shortlisted for the 2014 Young Okept the thought-provoking discussion of Professional Award told us, “Winning is not the issues that are important to women everything – it’s more about the journey working in banking and finance today afterwards and what I leveraged from while making it available online in a user- the nomination experience. I received a friendly format. handwritten congratulations card from our Divisional CEO, who is the type of leader Together with our new-look website I would want to work for and become. It we can better share opportunities for boosted my confidence levels significantly, career development and networking, which encouraged me to take up other job while offering inspiration through up- opportunities, leading to a promotion.” to-the-minute expert comment and by recognising the female talent working in This all reiterates the message that banking and industry today. diversity matters throughout your only shine a spotlight on female talent organisation. It is not simply box- In the run-up to next month’s Awards within large organisations, but also to ticking, or quota management; it is Luncheon we have encouraged our develop and grow this female talent. I individuals, one by one, working for corporate members to really look at the think that women can, at times, struggle and with each other to add up to women who work for their organisations. to find the right mentor or sponsor within more than a token effort. It is individual For those of us who have long-standing their organisation. WIBF has definitely effort plus corporate effort that adds up involvement with WIBF it is a constant helped me to find the right support within to something meaningful industry-wide. inspiration to meet the women and men my organisation. In my view, formal and nominated for these awards and to hear informal mentoring and sponsorship This year we want to ensure that the their take on the industry. should be key objectives for every senior WIBF Awards for Achievement have a – both men and women – within an positive and effective impact for women, What I hear is how much progress still organisation in order to help grow the for diversity and for our industry beyond needs to be made and how women see female talent within the business.” the day of the Awards Luncheon. that progress is specifically needed in active mentorship, engaged sponsorship, I would love to hear your thoughts about and meaningful networking. “Diversity matters this. Contact me at [email protected] That is why these awards do matter. throughout your I hope to see you on Friday 10th June at the This was made very clear to me at the organisation.” 19th annual WIBF Awards for Achievement launch of this year’s awards.