WHEN EARTH MEETS SKY TCR wishes you a sustainable trip CSR Report 2012/2015 TCR unveils its TABLE OF social responsibility CONTENTS Marc Delvaux – CEO TCR is a professional, niche Belgian based We believe in the concept of sharing, doing more company, serving numerous high profile players with less, and together. This strategy and core TCR unveils its social responsibility 3 within the International (global) Aviation industry, belief fits with the current needs of a sustainable particularly focused on ground handling operations use of resources in a world of crisis. 1. TCR IN A NUTSHELL 4 with approx. 20.000 ground support equipment A few figures 5 (GSE) under lease or maintenance agreement with As such, the very nature of our core business brings Airports, Airlines and Ground Handlers. considerable added-value not only to our customers 2. OUR CSR JOURNEY 8 and shareholders, but also to the protection of our We have a sound reputation for providing services environment. In 31 years of activities, we have 1. The ISO 26000 diagnostic 9 in a fast and effective manner to support our seen the evolution of the Global Aviation market 10 working groups 11 customers and their changing market envi- trend like any other. Resource scarcity demands 2. The materiality and reporting challenges 12 ronment. Our 750 people go above and beyond continuous efforts in the way TCR select how we 3. Our stakeholders and how we engage with them 14 their remit in order to provide first class services to procure and maintain our fleet. Ethics and transpa- Specific issues, tailor-made response 15 all of their B-to-B partners both existing and new. rency require due diligence in regards to how and This approach and culture has demonstrated the from whom we source finance and equipment and 3. OUR CSR CORE 16 “can do” attitude which TCR’s reputation is built in addition the decisions we make when deciding 1. Service quality 17 upon. This ethos has promoted our unique selling who we work with and who we sell to. Zoom on the availability dashboard 19 point as a reliable and respected full solution 2. Health and safety: within and outside TCR 20 service provider and member of the wider Aviation The requests from stakeholders for information 3. Governance: transparency, ethics & values 23 community. TCR’s business and people have an which can clearly document and report about how The Code of Conduct: cornerstone of our governance 24 established and firm foundation built on creating our way of working impacts performance, detailing Zoom on our due diligence tool 25 solutions and innovation for our customers. what affects our corporate decisions have not only 4. Green GSE: the fleet of tomorrow 26 financially but also socially and environmentally have The lifecycle of a GSE 27 Our business model was conceived to offer GSE increased and rightly so. Our partners expect precise bundled with clear fleet management data which data and want to be certain that we manage our opera- Zoom on our CO2 footprint tool for GSE 28 promotes smart usage of assets by way of KPI tools tions in the most responsible and careful way. Pooling GSE, the new sharing trend 29 and reporting delivered through our bespoke IT Introducing the TCU - total cost of usage 31 package. This approach allows our highly profes- To figure out how to respond to these expectations, 5. Environmental management 32 sional team to work alongside our key accounts to we started a CSR journey in 2012. We realised that 6. Training: improving our skillset and retaining talent 34 optimise fleet numbers and extend the lifetime of a in depth diagnostic of our biggest operations A few figures 34 our GSE. across Europe along the ISO 26000 standard was WHEN Zoom on the competence matrix tool 34 required. After the mapping of our environmental 7. Responsible finance: money has a colour 36 Our professionals strive to demonstrate the value and social core issues, we set up working groups to A few figures 37 of monitored fleet activities to support smart leased address our direction and shortfalls with concrete EARTH 8. Multiculturalism: the richness of a diverse team 38 usage rather than ownership with programmed actions. This work changed the way we see our A few figures 38 and accepted obsolescence. Our ethos encourages business today. Zoom on internal mobility 39 and rewards our customers to make improvements MEETS 9. Support to communities: here and further 40 of existing resources instead of creating new costs This first CSR report discloses our specific issues Zoom on solidarity 41 through further purchases and additional support and efforts in terms of sustainability over the years infrastructure. Sharing fixed costs and gain sharing 2012- 2015, with a special focus on 9 fundamental SKY 4. GRI CONTENT INDEX 42 in synergies is at the heart of what we do every day. aspects. CSR REPORT 2012/2015 2 CSR REPORT 2012/2015 3 1 TCR IN This is what TCR does: making sure that all the running equipment on the apron operates smoothly, on time, A NUTSHELL enabling other players to fulfil their mission. The result of these activities means that every day, TCR helps ensure that about 5.000 flights and 750.000 passengers reach their destination successfully. Tow Ground Power Unit Vehicle What’s the added-value for Society? Service Truck Service Truck A full service leasing of ground support equipment (GSE), when provided by a specialist, is a very efficient and cost effective alternative to ownership. The customers can focus on their core business activity, reduce their capital expenditure and rely on Air-conditioning safe equipment and external expertise. Socio-econo- mically speaking, this means economy of time and a scale-up of technical skills; long-term partnerships are created, increasing trust and stable employment. Wide Loader at forward From an environmental perspective, caring for a Passengers and goods travelling Hydrant Fuel Loader Cargo Door longer lifetime and sharing the use of GSE and Truck by air need to pass by the airside workshops is saving natural resources upstream, Cart Dolly and reducing end-of-life waste. of airports: planes, luggage, meals, fuel, people and cargo all Baggage How does it work? need some kind of machine on the Tracktor After a deal is made, TCR proposes existing GSE in ground to reach their destination its fleet or buys GSE, and leases them to the aviation safely. Some planes require almost sector (ground handlers, airlines and airports) 50 GSE (about 15 different types) Service Truck through a series of turnkey solutions. Today, TCR owns and monitors for its customers a fleet of to be ready to fly! 22.000 assets (GSE + accessories) dispatched in 100 airports across the world. Cart Dolly Ground Power Unit (GPU) SIZING CONTRACT PROCUREMENT FINANCING LOGISTICS Baggage FLEET Tractor Baggage Tractor Belt Catering Wide Loader at Loader Truck aft Lower Cargo Door Cabin Cleaning REPAIR & FLEET SPARE PARTS REFURBISH DISPOSAL Truck MAINTENANCE FOLLOW-UP Waste Servicing Truck CSR REPORT 2012/2015 4 CSR REPORT 2012/2015 5 2012 TCR WHEN TCR offers 4 types of services: CAP VEST S.A. 1. Rental and operating lease of GSE: TCR proposes EARTH the right assemblage of GSE in the fleet, depending on the type of ground operations of the customer. There is a possibility of sale & rent- 2006 MEETS back. Examples of GSE are pushback tractors for planes, baggage belt loaders, fuel-trucks, TCR motorised stairs for passengers, air-starters, SKY INVEST de-icing trucks, loaders for cargo… S.A. Structure of the Group 2. Fleet management: TCR takes care of sizing the fleet, choosing the most appropriate GSE for each type of need, knowing when to buy new or re-use. TCR follows a close monitoring of the total cost of use. 1996 2015 2015 2010 3. Maintenance and ramp assistance: TCR ensures the servicing of all the rented equipment, in 65 TCR TCR TCR TCR AUSTRALIA MALAYSIA INT’L maintenance and repair hubs airside. Key in PTY LTD SDN.BHD. USA, INC this activity is the preventive maintenance and INTERNATIONAL on-time fixing so that the GSE is fit and available SA where and when it is needed. 4. Supply of used GSE: when a GSE has reached its first period of rental according to our standards or the customers’ specifications, TCR refurbishes and sells it to interested airports or private actors 1996 2007 2008 worldwide. They mostly leave for other places in Europe, North Africa and the Middle East. TCR TCR TCR NETHERLANDS IBERICA DENMARK B.V S.A.U. A.P.S. A FEW FIGURES ESTABLISHING 1990 2000 2001 2007 1984 – start of the existing business TCR concept: 1996 TCR TCR TCR METSSA S.A.U BELGIUM FRANCE UK (JOINT VENTURE HEADQUARTERS NV S.A. LTD WITH GLOBALIA Brussels, Belgium HANDLING) STAFF 750 employees, spread across 13 countries. TURNOVER END OF 2015 €140 million 2009 2012 2012 2015 2015 GROSS BOOK VALUE OF GSE >€300 million TCR TCR TCR TCR TCR IRELAND NORWAY GERMANY SWEDEN ITALY LTD AS GMBH AB S.R.L CSR REPORT 2012/2015 6 CSR REPORT 2012/2015 7 2 Organisational Governance Community Involvement and Human OUR CSR The ISO 26000 diagnostic Development Rights The CSR journey started in 2012 with a diagnostic JOURNEY of our activities along the guidelines of ISO 26000. The results were challenging: we were not as good Consumer Labour as expected, once benchmarked with the highest Issues Practices standard on the 7 core issues of the standard. In reaction to this diagnostic, TCR set up 10 working groups to address the main issues behind the quota- Fair operating The tions.