Date patient survey completed: 24 August 2015 Produced by Hertfordshire LPC, Unit 8 Weltech Centre, Ridgeway, Welwyn Garden City, AL7 2AA www.hertslpc.org.uk Cheshunt Pharmacy Community Pharmacy Patient Questionnaire Results 2015/16 Areas where the pharmacy is performing strongly % satisfied with the Question service How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 100 Thinking about any previous visits as well as today's, how would you rate the cleanliness of the pharmacy? 100 Thinking about any previous visits as well as today's, how would you rate how long you have to wait to be served? 100 Including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff on being polite and taking the time to listen? 100 Including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff on answering any queries you may have? 100 Including any previous visits to this pharmacy, how would you rate the service you received from the pharmacist? 100 Including any previous visits to this pharmacy, how would you rate the service you received from the other pharmacy staff? 100 Including any previous visits to this pharmacy, how would you rate the pharmacist and other staff on providing an efficient service? 100 Including any previous visits to this pharmacy, the staff overall? 100 Thinking about all the times you have used this pharmacy, how well do you think it provides advice on a current health problem or a longer term health condition? 100 Thinking about all the times you have used this pharmacy, how well do you think it provides general advice on leading a more healthy lifestyle? 100 Thinking about all the times you have used this pharmacy, how well do you think it disposes of medicines you no longer need? 100 Thinking about all the times you have used this pharmacy, how well do you think it provides advice on health services or information available elsewhere? 100 Date patient survey completed: 24 August 2015 Produced by Hertfordshire LPC, Unit 8 Weltech Centre, Ridgeway, Welwyn Garden City, AL7 2AA www.hertslpc.org.uk Area where the survey identified the greatest potential for improvement Question Percentage of Action taken or planned respondents (with timescale) dissatisfied with service (%) Thinking about any previous visits as well as today's, how would you rate the pharmacy on having 4.07 somewhere available where you could speak without being overheard? How likely are you to recommend this pharmacy to friends and family if they needed similar care or 1.6 treatment? Thinking about any previous visits as well as today's, how would you rate the pharmacy on offering and clear 0.76 and well organised layout? Thinking about any previous visits as well as today's, how would you rate the pharmacy on the comfort and 0.76 convenience of the waiting area? Question Percentage of Brief commentary and action respondents being taken to improve receiving advice performance (%) Stop Smoking advice given by pharmacist or pharmacy 38.17 staff Physical exercise advice given by pharmacist or 29.77 pharmacy staff Healthy eating advice given by pharmacist or 23.85 pharmacist staff Age range of respondents: Profile of Respondents: .