CentreVu® Call Management System Release 3 Version 8 Software Installation and Setup 585-210-941 Comcode 108502360 Issue 1.1 January 2000 Copyright© 1999 Lucent Technologies Ordering Information All Rights Reserved Call: Lucent Technologies Publications Center Printed in U.S.A. Voice: 1-800-457-1235 International Voice: +1-317-361-5353 Notice Fax: 1-800-457-1764 Every effort was made to ensure that the information in this document was International Fax: +1-317-361-5355 complete and accurate at the time of printing. However, information is subject Write: Lucent Technologies Publications Center to change. P.O. Box 4100 Crawfordsville, IN 47933 Your Responsibility for Your System’s Security U.S.A. Order: CentreVu CMS Software Installation and Setup Toll fraud is the unauthorized use of your telecommunications system by an Document No. 585-210-941 unauthorized party, for example, persons other than your company’s Comcode 108502360 employees, agents, subcontractors, or persons working on your company’s Issue 1.1, January, 2000 behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in For additional documents, refer to the section entitled “Related Documents” substantial additional charges for your telecommunications services. in the Preface. You and your system manager are responsible for the security of your You can be placed on a Standing Order list for this and other documents you system, such as programming and configuring your equipment to prevent may need. Standing Order will enable you to automatically receive updated unauthorized use. The system manager is also responsible for reading all versions of individual documents or document sets, billed to account installation, instruction, and system administration documents provided with information that you provide. For more information on Standing Orders, or to this product in order to fully understand the features that can introduce risk of be put on a list to receive future issues of this document, please contact the toll fraud and the steps that can be taken to reduce that risk. Lucent Lucent Technologies Publications Center. Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or Lucent Technologies National Customer Care Center facilities accessed through or connected to it. Lucent Technologies will not be Lucent Technologies provides a telephone number for you to use to report responsible for any charges that result from such unauthorized use. problems or to ask questions about your call center. The support telephone number is 1-800-242-2121. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need Document Support Telephone Number technical support or assistance, call Technical Service Center Toll Fraud Lucent Technologies provides telephone numbers for you to use to report Intervention Hotline at 1-800-643-2353. errors or to ask questions about the information in this document. The support telephone numbers are: Canadian Department of Communications (DOC) Voice: 1-888-584-6366 and Interference Information International Voice: +1-317-322-6848. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian European Union Declaration of Conformity Department of Communications. Lucent Technologies Business Communications Systems declares that the Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques equipment specified in this document conforms to the referenced European dépassant les limites applicables aux appareils numériques de la class A Union (EU) Directives and Harmonized Standards listed below: préscrites dans le reglement sur le brouillage radioélectrique édicté par le EMC Directive 89/336/EEC ministére des Communications du Canada. Low Voltage Directive 73/23/EEC The “CE” mark affixed to the equipment means that it Trademarks conforms to the above Directives. CentreVu and DEFINITY are registered trademarks of Lucent Technologies. 3M is a registered trademark of Minnesota Mining and Manufacturing. Enterprise, OpenWindows, Sun, Sun Microsystems, SunOS, the Sun logo, the SMCC logo, SunLink, SunSelect, Solaris, Solstice, Solstice DiskSuite, Heritage Statement XGL, and Ultra are trademarks or registered trademarks of Sun Microsystems, Inc. Lucent Technologies—formed as a result of AT&T’s planned restructuring— designs, builds, and delivers a wide range of public and private networks, Exatape is a trademark of Exabyte Corporation. communication systems and software, consumer and business telephone INFORMIX is a registered trademark of Informix Software, Inc. systems, and microelectronics components. The world-renowned Bell Laboratories is the research and development arm for the company. Maxell is a registered trademark of Maxell, Inc. Motif is a registered trademark of Open Software Foundation, Inc. Comments OPEN LOOK is a registered trademark of Novell, Inc. 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All other product names mentioned herein are the trademarks of their Intellectual property related to this product (including trademarks) and respective owners. registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles. Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company. CentreVu CMS R3V8 Software Installation and Setup v CentreVu ® Call Management System R3V8 Software Installation and Setup Table of Contents Preface . P-1 Overview . P-1 Reasons for Reissue . P-1 Organization. P-1 Conventions . P-2 Related Documents . P-2 1 Introduction . 1-1 Overview . 1-1 Supported Hardware Platforms . 1-1 Required and Optional Software . 1-2 Roles and Responsibilities . 1-3 CentreVu CMS Helplines . 1-5 Customer Support for U.S. and Canada . 1-5 Customer and Technician Support Outside of U.S. and Canada . 1-5 Technician Support for U.S. and Canada . 1-5 International Support . 1-5 2 Installing Software and Setting Up CMS . 2-1 Overview . 2-1 Summary of Procedures . 2-1 Remote Terminal Access Tips . 2-3 Prerequisites . 2-3 Installing the Solaris Operating System . 2-4 Overview . 2-4 Platform Considerations . 2-4 Before You Begin. 2-5 Booting from the Solaris 7 Software 3/99 CD . 2-5 Identifying the System . 2-7 Setting the Date and Time . 2-12 Selecting the Solaris 7 System Files . 2-14 Partitioning the Hard Disks . 2-19 Installing the Selected Options . 2-31 CentreVu® CMS R3V8 Upgrades and Migration vi Assigning a Root Password . 2-32 Opening a Terminal Window . 2-33 Enabling Korn Shell and the Backspace Key. 2-34 Displaying and Setting the EEPROM Parameters . 2-34 Turning On the System Activity Recorder. 2-37 Installing the Sun Online VTS 3.1 . 2-39 Overview . 2-39 Platform Considerations . 2-39 Prerequisites . 2-39 Procedure . 2-39 Installing Link and Port Packages. 2-41 Installing the SunLink HSI/S Software . 2-41 Overview . 2-41 Platform Considerations . 2-41 Prerequisites . 2-41 Procedure . 2-41 Installing the HSI/P Software . 2-43 Overview . 2-43 Platform Considerations . 2-43 Prerequisites . 2-43 Procedure . 2-43 Installing the SAI/P Adapter Drivers . 2-44 Overview . 2-44 Platform Considerations . 2-44 Prerequisites . 2-45 Procedure . 2-45 Installing the Aurora Port Drivers . 2-46 Overview . 2-46 Platform Considerations . 2-46 Prerequisites . 2-46 Procedure . 2-46 Installing the Bay Networks Annex NTS Drivers . 2-48 Overview . 2-48 Platform Considerations . 2-48 Prerequisites . 2-48 Procedure . 2-48 Setting Up the NTS Start-Up Files . 2-53 Installing the Solstice for Server Connect X.25 Package . 2-54 Overview . 2-54 Platform Considerations . 2-54 Prerequisites . 2-54 Retrieving System Information . 2-55 Installing the Solstice for Server Connect X.25 Drivers . 2-55 Setting Up the X.25 License . 2-60 Installing INFORMIX . 2-64 Overview . 2-64 Platform Considerations . 2-64 Prerequisites . 2-64 Setting Up the INFORMIX Environment . 2-65 CentreVu® CMS R3V8 Upgrades and Migration vii Installing the INFORMIX SQL 7.20 Package (Optional) . 2-65 Installing