Housing Services Neighbourhood Management Area 2 Annual Action Plan 2017/18 Hednesford www.cannockchasedc.gov.uk Contacts Strategic Housing &Tenancy Services Manager - Janet Baldasera Estate Management Team Leader - Belinda Wildey Estate Management Officer - Heather Sturland Tenancy Sustainment Officers - Steve Mitchell, Carolyn Storer & Hilary Fletcher (BRFC) Estate Caretaker - Neil Deakin Contact [email protected] Allocations Team Leader - Sheena Stuart Allocations Offi cers - Sandra Brough & Tracy Dawes Contact [email protected] Money Management Team Leader - Howard Campbell Money Management Offi cer - Joanne Ravenscroft Contact [email protected] Assistant Housing Property Services Manager - Christian Hawkins Contact [email protected] Voids Supervisor - Roy Jones Maintenance Supervisor - Lyndon Smith Contact [email protected] Telephone Cannock Chase Council on 01543 464621 2 District Overview Cannock Chase Council owns and manages an overall housing stock of Cannock Chase’s Usual Resident Population was 98,535 in 2015. The 5,164 properties ranging from 94 sheltered units within the four sheltered District population is anticipated to change in age profi le during the schemes through to four bedroomed houses. Its homes comprise of 2,174 period 2015-2025, with a decline in younger residents accompanied by houses, 976 low rise flats/maisonettes and 1,920 bungalows let to a much larger increase in older-age residents, as illustrated on the older people, people with disabilities or a medical need. chart below. *All stock numbers relate to 1 April 2017 and subject to change. Population Change in Cannock Chase: 2015-2025 60% 51.0% 50% 40% 30% 23.1% 20% 10% -4.1% -1.0% -1.6% 0% Under 16s Ages 16-64 65 and Over 85 and Over Under 5 -10% Source: Staffordshire County Council, Cannock Chase Locality Profi le, (October 2016). 3 About the Plan This plan has been developed to address some of the Housing objectives and it sets down any priority needs and compliments some of the priorities identifi ed within the Corporate Priority Delivery Plan. It is a work in progress, 2011 Census data for Cannock Chase shows that the ethnic and will change over the year as new priorities and opportunities arise. group ‘White British’ comprised a smaller proportion of the District population in 2011 (96.5%) compared to Attached with this plan is an estate profi le of the housing estates that sit 2001 (97.5%). Cannock Chase is becoming more ethnically within the Neighbourhood with a record of any proposed programmed diverse, with 2011 Census results revealing a growth in works. The plan will give Housing staff and partners an opportunity to target the number of residents who identifi ed themselves with a particular estate that is in need of attention with the emphasis on focusing on those particular tasks or projects identifi ed and achieve the desired different ethnic groups since 2001. outcomes required. A mini plan will be developed to focus on a particular estate throughout the year. 4 Service Standard Task or project Specifi c desired outcomes Implementation timescale Estate Management Proposed Minor Works Communal Block Euro Bin Project March 2018 Install covered bin stores to combat Partners involved: rubbish dumping and flytipping - (Moss Estate) Environmental Health, Waste Management, Street Scene, Parks & Open Spaces, Love Your Block Campaign Conduct Resident Satisfaction Surveys & 18th August 2017 Communications, Community introduce a better Incentive Scheme for Consultation Engagement Block Resident Champions – (Moss Estate) Officer Staffordshire County Highways, Love Your Block Campaign – (Moss Estate) 28th August 2017 Staffordshire Fire Service Spectrum & CORA Tenants & Residents Association Grounds maintenance Review of Grounds Maintenance Contract. October 2017 Contract Introduce Void Garden Lettable Standard August - October 2017 District wide. Estate Caretaking Introduce mobile working device. Completed May 2017 Review Review Service Standards & Communal Block Completed May 2017 Inspection Ratings. Annual Maintain Council Stock Enhancement of Council homes and See page 9, estate programme to the Decent Homes Council estates through the External schedule 2017/18 Standard Improvement Programme, Kitchen & Bathroom Improvements, Electrical Upgrades, Window Programme. 5 Service Standard Task or project Specifi c desired outcomes Implementation timescale Anti-Social Behaviour Review the existing Introduce customer satisfaction surveys upon Completed April 2017 Anti-Social Behaviour case closure. Partners: Policy. Strengthen ‘Safe as Houses’ review security measures to be Completed May 2017 priority to tackle ASB as installed by our in-house repairs and Staffordshire Police, Victim swiftly as possible with a maintenance team for efficiency savings. Gateway, Environmental victim led approach. Health, NHS Trust, Staffordshire Women’s Aid Safeguarding People Role out ‘Concern Cards’ to all staff - to assist Completed May/June 2017 with prioritising any safeguarding issues identified - District wide Community Safety Identify ‘Hot Spot Areas’ through sharing August 2017 Delivery Plan information and effective partnership working attendance at Community Safety Hub Meetings - (Pye Green) 6 Implementation Service Standard Task or project Specifi c desired outcomes timescale Sustaining Tenancies Strengthen networking Introduce pre-tenancy strategy with prospective tenants August - October 2017 with agencies to reduce prior to allocation. ‘Right property for the right person’. Partners: homelessness. Raise aspirations for learning Building Resilient Families April 2017 (ongoing) and employment through Cohesive working with Building Resilient Families Project, Citizens Advice Project. Aim to reduce abandonment and void turnover. Bureau CAB, NHS Trust, training and voluntary work to Richmond Fellowship, Local reduce worklessness. Implement ‘Star Survey’ to obtain customer service July - August 2017 Taxation& Benefi ts Division, Address affordability through satisfaction information. Prince’s Trust welfare advice and budgeting plans. Tenancy Management Improve early intervention Introduce new tenancy settling in visits. Increase August 2017 to provide a better service to secure tenancy audit visits to target those Partners: prospective tenants and obtain households that have never received tenancy audit - customer profile information. (Pye Green) DWP/Local Taxation & Benefi ts Division, Citizens Advice Role out a raise awareness Bureau (CAB) campaign to encourage people Introduce Mobile Working devices to staff to improve September 2017 to report Tenancy Fraud. efficiency and effective working. Meet Affordable Housing & Redevelopment of Garage Sites. Woodland Close - 2 x 2 bedroom houses & December 2017 Increase the Council’s Housing 2 x 2 bedroom bungalows Stock Completion of new build (Hednesford 1) lettings. Partners: 65 New Build - 2, 3 & 4 bedroom houses March 2018 Enhance the appearance of (Moss Estate) Cannock Chase Council Housing Estates. Strategic Housing Cannock Wood Street, 3 x 2 bedroom houses September 2018 Contractors: Keepmoat Cannock - (Hazelslade & Cannock Wood) and Novus Property Solutions Petersfield, 2 x 2 bedroom bungalows September 2018 Chadsmoor - (Chadsmoor) 7 Neighbourhood Area 2 - Annual End of Year Void & Rent Arrears Profi le 2016/17 Flats & Number of Sheltered Maisonettes Bungalows 2, 3 & 4 Number of garages Units inc communal bed Houses garages LET fl at blocks VOID PROPERTY 21 372 870 732 1995 273 175 TOTAL VOID 6 49 50 36 141 TOTAL Rent Arrears Breakdown as at 1.4.17 Hednesford Number of Arrears Total number of cases cases 1,358 TOTAL DISTRICT Average arrears ARREARS £109,743.48 458 £365,867.19 71.33 Number of cases Number of cases Number of over £500 in over £1,000 in evictions arrears arrears carried out 66 21 4 8 Neighbourhood Area 2 - Estate Programme Schedule Area Ward Councillors Programmed Street list Works Acacia Grove, Arthur Street, Glover Street Hawthorne Road, John Street, Scott Wimblebury Heath Hayes East & Alan Dean, Windows Street, St. Pauls Street, Sycamore Road. Wimblebury Colin Lea, Refurbishment Diane Todd 2017/18 Garage sites: St Pauls Road, Acacia Grove Rawnsley Rawnsley Bill Hardman, Kitchen and Aintree Close, Deerhurst Rise, Glovers Close, Goodwood Close, Jesmond Close, Claire Peake Bathroom 2017/18 Kempton Close, Middleway, Sandown Close, Saunders Close, Slade View Rise, Warren (subject to survey) Close, Westgate Beaudesert View, Littleworth Road (501-519), Rawnsley Road, St. Michaels Drive Garage sites: Saunders Close, Slade View Rise, Westgate, Beaudesert View, Littleworth Road, Deerhurst Rise Chadsmoor Cannock East Muriel Davis, Kitchen and Arthur Street, Ash Grove, Camelot Close, Cannock Road, Cecil Street, GraceMoore Tony Johnson, Bathroom 2017/18 Court, Huntington Terrace Road, Bailey Close, Moreton Street, Petersfield, Poplar Chris Mitchell (subject to survey) Avenue, Taplow Place, Datteln Road, Grimley Way, St. Chads Close. Garage sites: Cecil Street, Arthur Street, Taplow Place Lomax Road Hednesford North Sheila Cartwright, Common View, Lomax Road, Wilcox Avenue, Woodland Close, Rowley Doris Grice, Close, Broadhurst Green (35-107) Alan Pearson Garage sites: Lomax Road, Wilcox Avenue Pye Green Hednesford North Sheila Cartwright, Windows Brindley Road, (578-884) Broadhurst Green, Pinetree Close, Plantation Road, Doris Grice, Refurbishment Pye Green Road, Spruce Road, Croft Avenue, Tower Road, Mendip Road, Cedar Alan Pearson 2017/18 Close,