NETVIGATOR Service Guide About this Service Guide: This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the-Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and Now TV services, MOOV services, Now Sports Online or MEDIA.now.com services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specied otherwise in this Service Guide. PART I Important Information or certain mobile services) through a single login at My HKT website (http://cs.hkt.com) and My HKT App relevant Service Provider(s) if the provision of the relevant service(s) is/are required. You are required to pay ■ MOVING HOME?: If you move your home and the NETVIGATOR, Now TV, New Media and other Services Fiber-to-the-Home Plans, bandwidth specication of 100M, 200M, 300M, 500M and 1000M correspond to a Service Providers (only applicable to the service (collectively, "My HKT"), as well as HKT CSP Limited to register and manage your My HKT account on My us the Early Termination Charge and other Cancellation Charges (if any) specied for all such Services, Now you have subscribed under your NETVIGATOR Application are already available at your new residential maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps / 1000Mbps subscribed to in your NETVIGATOR Application) HKT as your agent, subject to the applicable terms and conditions. TV services, New Media services and Extra Services (as applicable) if (for Pre-Installation Service Plan) you address or we can provide those Services at that address using our reasonable endeavours to do so, we will respectively. For 2x1000M Multi-Use Broadband Service, bandwidth specication corresponds to a maximum ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications Services (e.g. ■ Club HKT Limited provides and manages The Club, a member loyalty program, upon its Terms and terminate a Service after service installation date (despite the Service may not have been activated and the continue to provide you those Services if you wish us to do so and you pay all applicable charges. You will downstream bandwidth of 2Gbps and maximum upstream bandwidth of 1Gbps (by two passive optical NETVIGATOR, Freedome Network Safety Software and csl Wi-Fi Services) (except mobile services) upon Conditions (available at https://www.theclub.com.hk/tnc) and HKT's Privacy Statement (available at www.hkt. Commencement Period may not have commenced) or (for other Service Plan) after service activation date, need to call us to determine the Installation Service Fee or Activation Service Fee payable when you move (the network modem ports of up to 1Gbps each). VLAN (Virtual Local Area Network) technology for 2x1000M Multi- the terms of your Application, this Service Guide, the General Conditions of Telecommunications Service com/lega/privacy.html) and such other applicable terms and conditions. Members of The Club will be awarded and any prepayment will not be refunded to you. You will also be required to compensate us for the value of amount payable will depend on your new address). If you move those Services out of Public Housing / Home Use Broadband Service is disabled by default, unless Customer has requested NETVIGATOR to enable this (Consumer Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and the applicable with Clubpoints which are proportionate to the qualifying spending for eligible HKT services (which do not any premium you received, if applicable. Please refer to Clause 13.3 of the General Conditions and Clause 12 Ownership Scheme / Sandwich Class Scheme estate (collectively, "Public Housing") within the Commitment technology. For 4x1000M Multi-Use Broadband Service, bandwidth specication corresponds to a maximum special conditions (if any). Such special conditions of the NETVIGATOR Services include the NETVIGATOR include Now TV or New Media services), and are able to receive and/or redeem various benets. Relevant of the Now TV services Terms and Conditions for details. Period, the Charges will be changed to the current Charges for the same Services at private housing from your downstream bandwidth of 4Gbps and maximum upstream bandwidth of 2Gbps (by four passive optical Broadband Terms and Conditions and the Special Conditions of NETVIGATOR Service for Consumer information can be found on The Club's website (https://www.theclub.com.hk). ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of the Services relocation effective date. If those Services are unavailable at your new address or it is not possible network modem ports of up to 1Gbps each). VLAN (Virtual Local Area Network) technology for 4x1000M Customer, both available at http://cs.netvigator.com/tnc_e.html. The Terms of Use of Freedome Network Things You Need to Know Commitment Period of the Services, New Media services or Now TV services, if (a) we are unable to contact for us to provide such Services using our reasonable endeavours to do so, we may impose a charge on you Multi-Use Broadband Service is enabled by default, unless Customer has requested NETVIGATOR to disable Safety Software are available at netvigator.com/assets/doc/freedome_TCs_eng.pdf. The Special Conditions of ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your Application you; (b) you do not contact us; or (c) you are undecided as to whether to renew your existing Contract, we equivalent to a maximum of the recommended retail price of any specied premium under your NETVIGATOR this technology. For 10G Fiber-to-the-Home Broadband Service, bandwidth specication corresponds to a csl Wi-Fi Service for Consumer Customers are available at http://www.cslwi.com/support/download/Special_ contains any missing or incorrectly entered charges that are payable by you, your selected options in a will continue to provide the Services, New Media services or Now TV services or any Extra Services to you Application (if any) on a pro-rata basis for the remaining months of the Commitment Period, plus the amount maximum downstream bandwidth of 10Gbps and maximum upstream bandwidth of 2.5Gbps. The actual speed Condition_T&C_e.pdf. HKT provides certain non-telecommunication services (e.g. Home Wireless and Service Plan in your Application is not offered by us as specied in this Service Guide or there are any other under the existing Contract on a month-to-month basis subject to payment of the Charges at our prevailing of waiver of Activation / Installation Service Fee (if any) offered to you at the time of your NETVIGATOR you experience using the Services will be less than the network specication and affected by your device, F-Secure Safe Anywhere Services) upon the terms of your Application, this Service Guide, and HKT General discrepancies, then our customer service will contact you as soon as practicable to rectify such discrepancies Month-To-Month Rate after the Commitment Period specied for the Services, New Media services or Now Application, if you choose to end those Services. However, we may charge you other Cancellation Charges technology, network and software used, network conguration and coverage, usage levels, international Conditions of Service (available at www.hkt.com/Terms+of+use) and the applicable special conditions (if any). and we will resume processing your Application when all discrepancies have been rectied. Your Application TV services based on your existing Contract until you cancel the Services or Now TV services by giving us at (if any). If your NETVIGATOR Services are terminated, your Now TV services and/or New Media services bandwidth and extraneous factors. The Terms of Use of F-Secure Safe Anywhere Services are available at https://www.netvigator.com/assets/ is subject to our approval (which will depend on various factors, e.g. obtaining all necessary approvals, having least 30 days' advance written notice (in the case of New Media services, at least one day's advance notice). may also be terminated at the same time. (In terms of Pre-Installation Service Plan only) If you move prior to ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based charge (if doc/SC_SafeAnywhere_eng.pdf. HKT provides Home Networking Wireless Service (a non-telecommunication available resources and there is no technical issue). Should there be any circumstances which may affect our The Month-to-Month Rate shown in your NETVIGATOR Application is for reference only. You may refer to activation of your NETVIGATOR Services, you are required to activate the NETVIGATOR Services at your applicable), you will be charged the Monthly Rate within Commitment Period for the Services during the service) upon the terms of your Application, this Service Guide and the Terms and Conditions of Smart Living approval of your Application, we will contact you accordingly, otherwise, your Contract for the Services (and Clauses 23.7 and 23.8 of the General Conditions and Clauses 22.6 and 22.7 of the Now TV services Terms existing Service Installation Address immediately prior to moving to your new address, and to pay the relevant Commitment Period. If you have not committed to a Commitment Period or if your Commitment Period has Services (available at http://smartliving.hkt.com/eng/tnc.html). HKT provides uHub plus Services (a non- other services under your Application) shall deem to form at the time when your Application is approved by us. and Conditions for details. charges in association of the Services relocation. expired and not been extended or renewed, you will be charged at the prevailing Month-To-Month Rate.