Guest Compendium TABLE OF CONTENTS 1. INTRODUCTION ................................................................................................... 1 1.1. THE COOK ISLANDS – THE HEART OF THE SOUTH PACIFIC 1 1.2. RAROTONGA .........................................................................................1 1.3. SANCTUARY RAROTONGA-ON THE BEACH................................2 1.4. RESORT LOCATION ............................................................................2 2. GUEST INFORMATION .......................................................................................... 2 2.1. ACTIVITIES............................................................................................2 2.2. AIR CONDITIONING...........................................................................8 2.3. AIRLINES & INBOUND TOUR OPERATORS.................................9 2.4. AIRPORT TRANSFERS........................................................................9 2.5. AITUTAKI LAGOON RESORT & SPA ..............................................9 2.6. ANIMAL WELFARE ............................................................................. 10 2.7. ART GALLERIES ................................................................................. 11 2.8. ATM SERVICES................................................................................... 12 2.9. AVARUA TOWNSHIP......................................................................... 12 2.10. BANKS & ATM SERVICES ............................................................... 13 2.11. BAR ........................................................................................................ 14 2.12. BATH TOWELS.................................................................................... 14 2.13. BEACH SOCCER ................................................................................. 14 2.14. BEACH TOWELS................................................................................. 14 2.15. BEACH VOLLEYBALL......................................................................... 15 2.16. BICYCLES............................................................................................. 15 2.17. BLACK PEARLS ................................................................................... 15 2.18. BUS ........................................................................................................ 15 2.19. BUSINESS CENTRE........................................................................... 16 2.20. CHECK-IN TIME ................................................................................. 17 2.21. CHECK-OUT TIME.............................................................................. 17 2.22. CHURCH SERVICES .......................................................................... 17 2.23. CIGARETTES ....................................................................................... 18 2.24. CLOTHES DRYING............................................................................. 18 2.25. COCKTAILS & DREAMS OF THE SOUTH SEAS........................ 19 2.26. COFFEE & TEA MAKING FACILITIES........................................... 19 2.27. COMPLAINTS....................................................................................... 19 2.28. COMPLIMENTS.................................................................................... 19 2.29. CONSULATES & EMBASSIES......................................................... 19 2.30. COOK ISLANDS BEER...................................................................... 20 2.31. CREDIT CARDS .................................................................................. 20 2.32. CURRENCY EXCHANGE.................................................................... 21 2.33. DAY ROOM........................................................................................... 21 2.34. DÉCOR & AESTHETIC ...................................................................... 21 2.35. DELI AND WINE SPECIALITY STORE ......................................... 22 2.36. DENTISTS ............................................................................................ 23 2.37. DEPARTURES ...................................................................................... 23 2.38. DEPARTURE TAX................................................................................ 23 - i - 2.39. DINING ................................................................................................. 23 2.40. DIPLOMATIC REPRESENTATIVES ................................................ 26 2.41. DIVING.................................................................................................. 26 2.42. DOCTORS............................................................................................. 26 2.43. DRESS CODE ...................................................................................... 27 2.44. DRIVERS LICENCE............................................................................ 27 2.45. DUTY MANAGER................................................................................. 27 2.46. DVD HIRE............................................................................................. 28 2.47. ELECTRICITY....................................................................................... 28 2.48. EMAIL .................................................................................................... 28 2.49. EMERGENCY SERVICES .................................................................. 29 2.50. ENERGY & WATER CONSERVATION ........................................... 29 2.51. FACSIMILE & PHOTOCOPYING SERVICES................................ 29 2.52. FILM DEVELOPING & PRINTING................................................... 29 2.53. FIRE SAFETY PROCEDURES........................................................... 30 2.54. FIRST AID ............................................................................................ 30 2.55. FISH FEEDING.................................................................................... 30 2.56. FISHING ............................................................................................... 31 2.57. FOOD PRICES ..................................................................................... 32 2.58. GAZEBOS ............................................................................................. 32 2.59. GIFT SHOPS ........................................................................................ 32 2.60. GLASS BOTTOM BOAT TOURS...................................................... 32 2.61. GOLF...................................................................................................... 32 2.62. GYM........................................................................................................ 33 2.63. GYM FACILITIES AROUND RAROTONGA................................... 34 2.64. HAIR DRESSING @ SALON VIVO’S............................................. 34 2.65. HAIRDRYERS....................................................................................... 34 2.66. HAPPY HOUR....................................................................................... 34 2.67. HONEYMOON BUNGALOW @ THE RAROTONGAN ................. 35 2.68. HONEYMOON HYDROTHERAPY SPA SUITE @ THE SANCTUARY .......................................................................................................... 35 2.69. HOUSEKEEPING................................................................................. 35 2.70. ICE.......................................................................................................... 35 2.71. ICE CREAM .......................................................................................... 35 2.72. IN-HOUSE MOVIES........................................................................... 36 2.73. INSECTS............................................................................................... 36 2.74. INTERCONNECTING ROOMS ......................................................... 37 2.75. INTERNET & EMAIL FACILITIES................................................... 37 2.76. IRONS & IRONING BOARDS.......................................................... 37 2.77. ISLAND FASHIONS ........................................................................... 37 2.78. ISLAND NIGHT................................................................................... 38 2.79. ISLAND TIME ...................................................................................... 38 2.80. KAYAKING............................................................................................ 39 2.81. KEYS ...................................................................................................... 39 2.82. LAUNDROMAT..................................................................................... 39 2.83. LAUNDRY.............................................................................................. 40 - ii - 2.84. LIBRARY................................................................................................ 40 2.85. LOST PROPERTY ................................................................................ 40 2.86. LUGGAGE ............................................................................................. 40 2.87. MAIL....................................................................................................... 41 2.88. MAINTENANCE ..................................................................................