We are Summa summahealth.org Contents Introduction 3 Summa at a Glance 4 Summa Health 6 Summa Health System – Akron Campus 7 Summa Health System – Barberton Campus 8 Summa Health System – St. Thomas Campus 9 Summa Rehab Hospital 10 Summa Health Medical Group 11 SummaCare 12 Summa Foundation 13 Community Benefit & Diversity 14 Summa Health Network 15 NewHealth Collaborative, 16 an Accountable Care Organization Medical Education 17 Research and Innovation 17 Community Health Center Locations & Services 18-19 Emergency Department Locations 20-21 Akron, Ohio 22-23 2 Summa Health Moving forward, together We are fortunate to work for Summa decisions and ensure that we are always focused Health,an organization that not only improves on serving our community and one another. the health and wellness of our community, but serves as an economic engine that fuels the city We also remain dedicated to our mission for growth. As employees of Summa Health, we of population health by helping our patients own all have a passion for serving our patients and their healthcare decisions and make real lifestyle this community. We’re dedicated to providing the changes. We will improve the patient experience high-quality, compassionate care that Summa by providing access to care at the right place at has built its reputation on for 125 years. the right time, and coordinating the care between every patient’s team of caregivers. This allows us Our Corporate Commitments define the to provide higher quality care at lower costs. essence of who we are– one unified Summa Health. They represent what we stand for, and Thank you for joining me on this important what makes Summa Health the best place and exciting journey. Together, we will to work—and receive care—in our region. continue to build a bright future for Summa Health and a brighter future for our region. As we balance providing high-quality care for our patients, teaching the next generation of clinicians, developing new models of care and remaining financially strong through it all, we remain aware of the great responsibility we have to our patients. It’s a responsibility we embrace and take very seriously. Cli Deveny, M.D. In the midst of this changing healthcare industry, President and CEO we remain focused on what’s important: providing quality care for our patients. Healthcare systems nationwide are working tirelessly to evolve their organizations. I am confident that our extraordinary team is more than up to the challenge of staying at the forefront of our industry and continuing to improve the care we provide to this community. My job is to create a culture of engagement and feedback at Summa Health that will help guide those We are Summa 3 Summa Health at a Glance Our Belief: Our Insight: Our Approach: Healthy individuals lead to a healthier Healthcare isn’t just about fixing We’re passionate about healthcare, community, something we’re all part what’s wrong; it’s also about and we wouldn’t change that for of. It’s our job to help people get preventing the need for fixing! If a the world. But we’re also people. healthy, stay healthy and improve the patient comes to us to get better, Our main focus is connecting with well-being of those around them. we’ll provide both the treatment and the patient, treating them like family That’s why, together, we’re focused attention needed to get them back and providing each patient the same on solving problems, removing on their feet, but we’re also staying a care we’d provide our own family obstacles, eliminating frustrations step ahead to keep each patient well. member. This helps us get one step and taking the pain away to create a Caring for our patients at the right closer to a healthier community. healthier tomorrow. time means caring for each one all the time. Our Commitments Our six commitments define the essence of who we For Summa Health to succeed, these commitments need are—not as individual employees or clinicians—but as to be more than just words on a page. one unified Summa Health. They need to be the embodiment of who we are. And They represent what we stand for, and what makes they need to represent a promise we make to ourselves Summa Health the best place to work—and receive and this community: That things are different here at care—in our region. Summa Health, and that we’re committed to you. Serve with passion • Appreciate the privilege we have every day to serve the people of our community at some of the most vulnerable times in their lives… when they are sick, injured, frightened and in pain. Be the calm in their storm. • Look for the joy in our work, paying attention to the impact each of us can have on the lives of others. • Serve with integrity by always following through on commitments, being honest and acting ethically. • Create a welcoming environment by making eye contact and greeting others we pass in hallways and elevators. • Recognize and celebrate what is right about Summa Health while always looking for opportunities to make the care we provide even better. • Go above and beyond. Take ownership • Model the actions and qualities that you seek in others. • Beyond just identifying the problem, be a part of the solution in any situation. • Even when a solution seems like the right one, continue to evaluate it and make changes to improve the outcome. • Be aware of your own emotions and the ways they may affect how others react to you. • To ensure a safe environment for patients and colleagues, always follow “I’m 4 Safety” behaviors. • Advocate for patients, ensuring they get what they need and have the best possible care experience. 4 Summa Health Value every person • Look for the best in every individual we serve and in those we work with. • Treat others without bias or judgment; we have not walked in their shoes. • Respect and celebrate the diversity of the patients we serve and the talented colleagues we work with every day. • Treat others with courtesy and respect, even when we may disagree with their ideas. • Recognize the talents of others on our team, expressing thanks for their contributions. • Offer a friendly ear to colleagues who may be struggling. Be willing to reach out to others when you need help or are having a bad day. Personalize care • Empower patients and family members to be involved in decisions related to their care. • Communicate openly and effectively with patients and their family members, encouraging them to share their thoughts, concerns and questions. • Make eye contact. • Encourage patients and family members to share their questions and concerns by asking open-ended questions such as, “How can I help you most right now?” • Listen actively and ensure understanding by paraphrasing back what the patient has just told you. • Always knock and ask patients if it is all right to enter their room. • Call patients by their preferred name each time you enter their room. • Introduce yourself by name and explain your role on the care team to patients and family members. • Improve the continuity of care by always helping patients know and understand what comes next during their visit or stay. Work collaboratively • Encourage patients, family members and colleagues to speak up when they have a concern by proactively seeking their ideas and asking good questions. • Seek the input and ideas of colleagues in decisions to find the best solution and to increase the chances for success. • Be eager to learn, with an openness to new knowledge that will help the team provide consistently better care. • Recognize the strength of our teaching programs in providing world-class care for patients today and preparing the next generation of tomorrow’s professionals. • Speak positively about colleagues and other departments, creating a higher degree of confidence and trust among patients and families. Partner with the community • Appreciate that as Summit County’s largest employer, Summa Health plays an important role in keeping our community strong, healthy and successful. • Look for opportunities to give back to our community through volunteerism, which contributes to the health and vitality of the greater Akron region. • Recognize that we serve diverse communities through our clinics, special programs and partnerships with other community agencies. We are Summa 5 Summa Health Summa Health – headquartered in Akron, Ohio – is one of the Summa Health System has served millions of patients in largest integrated healthcare delivery systems in the state. Formed comprehensive acute, critical, emergency, outpatient and in 1989 with the merger of Akron City and St. Thomas Hospitals, long-term/home-care settings and represents more than this nonprofit system now encompasses a network of: 1,000* licensed inpatient beds in the following clinical settings: • Hospitals • Summa Health System – Akron Campus • Community-based health centers • Summa Health System – Barberton Campus • Health insurance entity • Summa Health System – St. Thomas Campus • A multi-specialty group practice • Summa Rehab Hospital • An entrepreneurial entity • Research and medical education Outpatient care is extended throughout Summit, Medina, Portage, • A Foundation Stark and Wayne counties in multiple community health centers. Providing superior, multi-specialty patient care, medical research Summa Health has organized all of its medical services under and continuing medical education, Summa is consistently ranked the umbrella of Summa Health System. Summa Health System one of the best healthcare providers in the country. offers exceptional approaches to healthcare