ABOUTABOUT REN REN CI CI HOSPITAL HOSPITAL ȱǘമֵཱྀԻȱǘമֵཱྀԻ TheThe rootsroots ofof RenRen CiCi ((മཱྀമཱྀ)) tracedtraced backback toto 19941994 withwith thethe primaryprimary missionmission ofof providingproviding affordableaffordable medical,medical, nursing nursing and and rehabilitative rehabilitative care care services services for for the the community, community, living living to to its its name name of of “compassion” “compassion” andand “benevolence”. “benevolence”. This This is is driven driven by by the the principle principle of of serving serving all all with with loving loving kindness kindness and and compassion, compassion, regardlessregardless of of background, background, race race or or religion. religion. ě͎ףħקƯ઒뼶മֵཱྀԻŗമķཱྀıĀʅڒě͎ŪӐǘŭ뼷മֵཱྀԻĄĤȀะħ̽ăĠĀֵਐཱྀףħקƯ઒뼶മֵཱྀԻŗമķཱྀıĀʅڒŪӐǘŭ뼷മֵཱྀԻĄĤȀะħ̽ăĠĀֵਐཱྀ ࣂƼǚŠǰ࡭Āֵਐ뼵֕ȗŠ֖ҫ֕ȗ˖Ӫ뼶മཱྀचůŗĉħǕĀ֕ȗħԇƤ͎ࣂџΙĀ˖Ӫ뼶ࣂƼǚŠǰ࡭Āֵਐ뼵֕ȗŠ֖ҫ֕ȗ˖Ӫ뼶മཱྀचůŗĉħǕĀ֕ȗħԇƤ͎ࣂџΙĀ˖Ӫ뼶 THANKTHANK YOUYOU REN CI HOSPITAL ANNUAL REPORT 2017 / 18 2017 REPORT ANNUAL REN CI HOSPITAL ᅆķํ̳ᅆķํ̳ REN CI HOSPITAL ANNUAL REPORT 2017 / 18 2017 REPORT ANNUAL REN CI HOSPITAL OUROUR VISION VISION ЧբЧբ HolisticHolistic care care with with loving loving kindness kindness and and compassion compassion OurOur sinceresincere thanksthanks toto allall donors,donors, supporterssupporters andand well-well- wishers.wishers. WeWe looklook forwardforward toto youryour continuedcontinued supportsupport andand മķཱྀıĀƼǚ֕ȗമķཱྀıĀƼǚ֕ȗ partnershippartnership in in growing growing with with us. us. MCI (P) 082/05/2018 MCI (P) 082/05/2018 SpecialSpecial thanksthanks toto MrsMrs HoHo WoonWoon HoHo forfor proofreadingproofreading thethe OUROUR MISSION MISSION translationtranslation ofof thisthis report.Wereport.We wouldwould alsoalso likelike toto thankthank ourour ̹Є̹Є patientspatients and and staff staff who who have have consented consented to to be be photographed photographed forfor the the purpose purpose of of this this annual annual report. report. PartneringPartnering the the community community to to provide provide inclusive inclusive healthcare healthcare for for quality quality and and meaningful meaningful living living Ҡ಴Ƌ͎ࣂෞʸֵਐ˖ӪդǜՇҜџΙؼĈNjػĀŀƜףҠ಴Ƌ͎ࣂෞʸֵਐ˖ӪդǜՇҜџΙؼĈNjػĀŀƜȉףȉ CORECORE VALUES VALUES बķ͍Ҳबķ͍Ҳ TeamworkTeamwork ֣ӿʸǟ ֣ӿʸǟ Open-MindedOpen-Minded ᄻТũdž ᄻТũdž CompassionCompassion ཱྀıƥķ ཱྀıƥķ AllianceAlliance Ԓഄ Ԓഄ RespectRespect ऒȶ ऒȶ ExcellenceExcellence ඡɾ ඡɾ 111111 ABOUTABOUT REN REN CI CI HOSPITAL HOSPITAL ȱǘമֵཱྀԻȱǘമֵཱྀԻ TheThe rootsroots ofof RenRen CiCi ((മཱྀമཱྀ)) tracedtraced backback toto 19941994 withwith thethe primaryprimary missionmission ofof providingproviding affordableaffordable medical,medical, nursing nursing and and rehabilitative rehabilitative care care services services for for the the community, community, living living to to its its name name of of “compassion” “compassion” andand “benevolence”. “benevolence”. This This is is driven driven by by the the principle principle of of serving serving all all with with loving loving kindness kindness and and compassion, compassion, regardlessregardless of of background, background, race race or or religion. religion. ě͎ףħקƯ઒뼶മֵཱྀԻŗമķཱྀıĀʅڒě͎ŪӐǘŭ뼷മֵཱྀԻĄĤȀะħ̽ăĠĀֵਐཱྀףħקƯ઒뼶മֵཱྀԻŗമķཱྀıĀʅڒŪӐǘŭ뼷മֵཱྀԻĄĤȀะħ̽ăĠĀֵਐཱྀ ࣂƼǚŠǰ࡭Āֵਐ뼵֕ȗŠ֖ҫ֕ȗ˖Ӫ뼶മཱྀचůŗĉħǕĀ֕ȗħԇƤ͎ࣂџΙĀ˖Ӫ뼶ࣂƼǚŠǰ࡭Āֵਐ뼵֕ȗŠ֖ҫ֕ȗ˖Ӫ뼶മཱྀचůŗĉħǕĀ֕ȗħԇƤ͎ࣂџΙĀ˖Ӫ뼶 THANKTHANK YOUYOU REN CI HOSPITAL ANNUAL REPORT 2017 / 18 2017 REPORT ANNUAL REN CI HOSPITAL ᅆķํ̳ᅆķํ̳ REN CI HOSPITAL ANNUAL REPORT 2017 / 18 2017 REPORT ANNUAL REN CI HOSPITAL OUROUR VISION VISION ЧբЧբ HolisticHolistic care care with with loving loving kindness kindness and and compassion compassion OurOur sinceresincere thanksthanks toto allall donors,donors, supporterssupporters andand well-well- wishers.wishers. WeWe looklook forwardforward toto youryour continuedcontinued supportsupport andand മķཱྀıĀƼǚ֕ȗമķཱྀıĀƼǚ֕ȗ partnershippartnership in in growing growing with with us. us. MCI (P) 082/05/2018 MCI (P) 082/05/2018 SpecialSpecial thanksthanks toto MrsMrs HoHo WoonWoon HoHo forfor proofreadingproofreading thethe OUROUR MISSION MISSION translationtranslation ofof thisthis report.Wereport.We wouldwould alsoalso likelike toto thankthank ourour ̹Є̹Є patientspatients and and staff staff who who have have consented consented to to be be photographed photographed forfor the the purpose purpose of of this this annual annual report. report. PartneringPartnering the the community community to to provide provide inclusive inclusive healthcare healthcare for for quality quality and and meaningful meaningful living living Ҡ಴Ƌ͎ࣂෞʸֵਐ˖ӪդǜՇҜџΙؼĈNjػĀŀƜףҠ಴Ƌ͎ࣂෞʸֵਐ˖ӪդǜՇҜџΙؼĈNjػĀŀƜȉףȉ CORECORE VALUES VALUES बķ͍Ҳबķ͍Ҳ TeamworkTeamwork ֣ӿʸǟ ֣ӿʸǟ Open-MindedOpen-Minded ᄻТũdž ᄻТũdž CompassionCompassion ཱྀıƥķ ཱྀıƥķ AllianceAlliance Ԓഄ Ԓഄ RespectRespect ऒȶ ऒȶ ExcellenceExcellence ඡɾ ඡɾ 111111 ϝԌ CONTENTS 21 45 33 58 2 Chairman’s Message 6 CEO’s Message 10 Board Of Directors 12 Committees 13 Patrons & Honorary Advisors 14 Key Management Team 15 Organisation Structure 16 At A Glance 18 Fundraising Events 20 Key Highlight: Goodbye Moulmein, Hello Ang Mo Kio 26 Other Highlights 48 Year-In-Review 60 Corporate Governance Statement 68 Statement By The Board Of Directors And Financial Statements ѱᑣ⥤䈃 CHAIRMAN’S MESSAGE Mr Chua Thian Poh ოĐɲϵŀ ChairmanMr Chua ǂଋ Thian Poh ოĐɲϵŀ Chairman ǂଋ 2 CHAIRMAN’S MESSAGE Ren Ci has been blessed with the honour +XD\.XDQZKRKDYHEHHQ¿UPVXSSRUWHUV of providing quality care to the aged in of Ren Ci in the last few years through Singapore since our establishment in 1994. their corporate social responsibility We have since grown to be a prominent programmes. In fact, NTUC Fairprice also community care provider in the intermediate provided funding to support our “Rehab & and long-term care (ILTC) sector, operating Reward” programme, which is an incentive a community hospital, nursing homes and programme replicating a minimart shopping day centres to assist our seniors to age experience to encourage seniors attending in the community. This would not have our day care centres to participate in been possible without our supporters who rehabilitation. dedicate both time and money to help us do our work well. With the opening of the new nursing home at Ang Mo Kio, we also witnessed a growing We are privileged to have had the support pool of volunteers coming forth to help. of the Goh Lee Hiang Memorial Fund as I am glad to share that one of our long- the presenting sponsor for two back-to-back serving volunteer group, Smilez, which also charity concerts last year. The presenting volunteered at the new home, emerged sponsor together with the superstars from as winner in the Patient Support Group/ Taiwan and Hong Kong raised over $4 Volunteer (Group) category at the Singapore million for Ren Ci. Patient Action Awards 2017 organised by Tan Tock Seng Hospital. Congratulations to Donations from various corporations, Smilez and heartfelt thanks to all volunteers community groups and individuals also for being a part of Ren Ci’s mission to contributed to the overall funds raised in enhance our seniors’ quality of life. WKH¿QDQFLDO\HDU,ZRXOGOLNHWRWKDQN)RR Hai Ch’an Monastery, Kwan Im Thong Hood Another key group of volunteers are Ren Cho Temple and San Wang Wu Ti for their Ci’s Board members who work tirelessly unwavering support and funding of our to ensure good corporate governance various programmes. Together with other and set the direction for the organisation. fundraising efforts such as our charity golf I am proud to share that we have won the DQGYHJHWDULDQIRRG¿HVWD,DPGHOLJKWHGWR Charity Transparency Award (CTA) for the share that Ren Ci raised about $8 million in second consecutive year. This is indeed a net donations. testament to the high standards of corporate governance, transparency and disclosure in We are also grateful to corporations like Ren Ci. NTUC Fairprice and Singapore Hokkien 3 We have continued to review and strengthen Moving forward, we will continue to leverage our Board, keeping an eye on our current needs on our strengths to build a strong community and the longer-term goal of self-renewal and network through partnerships and bonds in succession. As of July 2017, six new members the community. have joined the Ren Ci Board. These new members bring with them valuable experience മཱྀĢŭŪӐŗĎ뼷ĂˢħĤȀะĀŭ in auditing and governance, investment and ǥ͎͠ࣂџΙ֕ȗ˖Ӫ ˄Ūħġǥʿ֕ȗʠ ҠֵԻ뼵ਐѷԻŠūǎġķ˖ӪĀ͎ףhuman resources development which further ੜ̫ؽ ħമ້ཱྀଢĴגenhance the capability of the Board to help ࣂ͠뼶āĶȁħĈąж̯͠ă ҠĈ̀đĀŭǥ͠ףsteer Ren Ci ahead. At the same time, I would ǎṦ̮뼷ƷĨѿҬφħ also like to thank outgoing board member, ͎ࣂ˖Ӫ뼶 Mr Henn Tan for his service and contribution since 2011. Ņŭ뼷മཱྀňદ˵ŞȌīఐЉВ݁Я׼̇Ā৔ Ӳсě뼶ĎĢфੁŠڒѩąƪɁཱྀڏՎ뼷Ūβ оʻיLast October, the new Board gathered for a ВࠑĀɸ͆؎ɪդħമֵཱྀԻ຦ī Ѓ뼶ڒ two-day board retreat to review the trends in the healthcare landscape and identify Ҡ֣ףǥമራӍڒstrategies to meet the changing needs of an ćǕ܏؈ŭʇ뼷ĎĢͨʆĀ Ѓ뼶ćˤڒąĻҍĀמageing population. The consensus was to Ɇឣཆ໯Վ뼷ħമཱྀᏯ continue providing community care services to đ̖ȍํ̳˟ʄ኉ᅅ뼵ҍࠧ͡ऊంዣŠƁ੠ͅ ƬٕڒѩĀཱྀڏRXUEHQH¿FLDULHVZKRPZHKDYHVXFFHVVIXOO\ ੈĠŭĎĀж̯뼶ȀĘമཱྀǨ ŠًηěDž຦ЃƜƚ뼷മཱྀɽդ຦īظЍ܌ .helped to return to the community Vegetarian Food Fiesta 2017 4 CHAIRMAN’S MESSAGE ě֣ɆŠʸǟ Ņŭʃ뼷āĶդ׊ĎԣʞĤჼƂěŪ˴뼶ŴףЃ뼶 āĶģƗ̳ڒоʻĀ ŠĤȀะ˟Ӛěࢰ뼶Ŵ ĶɭĎࡒֲĀǀԥ뼷̹ჼƂěƑȀĠʻ͓뼷ףɽː͍ʸǟܡਙ޵Ƨ ϐȻĀ֕ȗ̀́뼶ćˤ뼷āģגăޚˆ΀ֻϝĎĖമཱྀ뼷ħ ŗϔޡěףĶʘľĂͶԉࢨˡ ɽː͍ʸǟ đƗ̳࿿΀ĀჼƂěŪ˴ॄ۩ϙϵŀĢܡ޵뼶ڈԇƤŠŭǥ͠ɭĎDZǒŠ ࣂѺ̇ж̯āĶĀqҫԾȉ˺ॎrʹۗ뼷 ŭŗĎŢമཱྀĀ້ଢȉж̯뼶͎ף ˄॥ॎ֕ȗġķĀŭǥ͠ƑϗԭŞϨȉҫԾ뼷 מĉ˴ࣘڝխѠrҕȾū˩ Ņŭʃ뼷ĤჼƂěŪ˴ŠϯȗކůŴĶͭϗĀߩˇćമཱྀq Υؽ뼷ŗ͢ɌॸۗמůȞ뼶 ɘDŽħʿƪĐĀჼƂě മཱྀćλĎǴŭĀȱͩȶžŠş֏ƶˋ뼶Ă ΏŎႥአ਋ĤĀਐѷԻũ˧̫ؽ뼷āĶģȒ ٍΞħđҬφจę֕ȗ˖Ӫ뼷ƧLj௴աŝ֕ ըąɾĎɾĠĀػʕ֣ɆǡĎϨȉ뼶āň ȗ˖Ӫŗ͟ӖƳ੒͓ǨɭĎĀ̀́뼷ৗՎŭ