RESPONSIBILITY REPORT 2017 page Social and environmental impact 44-57 Our responsibility 2-10 Approach to management –social impact 44-45 Foreword 2 Community involvement 46-48 Our approach 3 Annex – Agora Group’s good practices 89-103 Key areas of impact. Opportunities and risks 4-6 Approach to management – environmental impact 49-50 Dialogue with stakeholders 7-8 Environmental impact 51-55 Role of media 9-10 Environmental good practices 56-57 Workplace and human rights 11-32 Approach to management 11-16 Corporate Governance 58-68 Our employees 17-20 Approach to management 58-59 Workplace 21-23 Structure of Agora 60-64 Programmes for employees 24-27 Transparency 65 Human rights 28-30 The RESPECT Index 66 Diversity in the workplace 31-32 Risk management 67 Additional information 68 Ethics and anti-corruption 33-37 Approach to management 33 Agora Group 69-82 Ethics in advertising 34 Our operations 69-76 Journalistic ethics 35 Our vision, mission and values 77 Preventing corruption and fraud 36 Strategic goals 78-79 Privacy and personal data protection 37 Key financial results 80 Agora Group’s Awards Responsibility to clients and suppliers 38-43 81 Approach to management 38 Involvement in outside initiatives 82 Supply chain and our impact 39 Report overview: 83-87 Relations with contractors 39 Information about the report 83 Relations with clients 40-41 GRI index 84-87 Customer service standards 42 Good practices 43 Contact 88 Agora Group Responsibility Report 2017 FOREWORD [G4-1] [G4-18] Dear Reader, We are presenting Agora Group 2017 Responsibility Report with key information and non-financial indicators describing our operations in all business segments. The report is issued in compliance with Directive 2013/34/UE and is a manifestation of our transparency. We recognize our responsibility for our impact on the world around us and wish to contribute to the society. Therefore, in the spirit of our principle “Responsible everyday”, we are invested in responsible growth, building lasting relations with the world around us, and diversity. The report is also a window into our activities, in particular: workplace and human rights, ethics and anti-corruption, responsibility to clients and suppliers, social and environmental impact and corporate governance. It discusses sustainable growth and responsible business in relation to our stakeholders. In 2017 Agora S.A. debuted in RESPECT Index, Warsaw Stock Exchange index of socially responsible brands. While we are proud of this great distinction, we also feel motivated to make further steps forward. 2018 will be the year of announcing a new business strategy of Agora Group, as well as a year of new social responsibility challenges. We are working on an internal code of ethics that will organize all of our self-imposed internal codes and regulations. We are also contine a number of social, educational and charity projects, as well as programmes addressed to our employees. We are fully aware of the importance of trust in the contemporary world and have based our report on the Global Reporting Initiative (GRI-G4) international standard of that serves organizations to develop a balanced, comparable, detailed, transparent and reliable processing of information. I hope you will find our report interesting. We invite you to read the report and share your opinion on the reading! Bartosz Hojka, President of Management Board, Agora S.A. Read more on: www.agora.pl 2 Agora Group Responsibility Report 2017 OUR RESPONSIBILITY We understand responsibility as our impact on the environment and contribution to the society OUR APPROACH [G4-19] RESPONSIBLE EVERYDAY GROWTH RELATIONS DIVERSITY The growth of Agora Group is rooted in responsibility. We build lasting relations. We believe diversity to be an important aspect of any society. Through our products and services in the mass . We observe high ethical standards and are . We are committed to responsible growth and media, entertainment and advertising we reach a committed to fulfilling our obligations. transparency. wide range of diverse users. By earning the trust of our users, business . The workplace we build promote diversity, as is . Our employees can develop their competences partners and employees, we strive to be their grounded in respect and openness. and gain new experiences. partner of first choice. We maintain dialogue with our stakeholders . Courage and innovation are the principles we uphold . We initiate and join partnerships for social and build sustainable relations with our in our business and social activities. development and sustainable growth. environment. Read more on: www.agora.pl 3 Agora Group Responsibility Report 2017 KEY AREAS OF IMPACT [G4-2] [G4-19] [G4-20] The Agora Group has identified key areas of impact. Each of these areas is discussed in detail in separate section of Agora Group’s Non-Financial Statement. Areas of impact of Agora Group: workplace and ethics and anti- responsibility to environmental corporate social impact economic impact human rights corruption clients and suppliers impact governance AGORA GROUP IN 2017 - IMPORTANT EVENTS March 31st – 19 good practices of Agora December 18th – Group listed in The Agora Group debuts in Good Practices Report. the 11th edition of The Responsible Business September – First RESPECT Index – in Poland (Raport attempt at dialogue Warsaw Stock March 8th – Agora Dobrych Praktyk. with employees on the Exchange's Index of Group signs Diversity Odpowiedzialny biznes topic of non-financial Responsible Charter Poland w Polsce) reporting Companies March 31st – Agora June 1st– Agora joins October – Agora Group publishes The Dwie godziny dla Group begins Non-Financial rodziny (Two Hours for developing Agora Code Statement for 2016 the Family) campaign of Ethics Read more on: www.agora.pl 4 Agora Group Responsibility Report 2017 CORPORATE SOCIAL RESPONSIBILITY GOALS OF AGORA GROUP FOR 2017 In the 2017 Agora Group Non-Financial Statement we presented corporate responsibility goals of The Agora Group. Accounts of the achievement of these goals are provided in separate sections of this report. The table below contains their summary: Area Objective Progress Comments Analysis of market trends and monitoring the economic performance of Agora Economy *** Read more –> Agora Group Group against adopted strategic goals. Continuation of environmental activities, environmental audit in the headquarters of Environment *** Read more –> Environmental impact Agora Group. Increasing the employees’ awareness and knowledge of anti-discrimination and anti- Employees *** Read more –> Workplace and human rights mobbing issues, signing of The Diversity Charter. In 2017 Agora began developing The Agora Code of Ethics. Elements completed so far: analysis of internal regulations and policies, Structurization and formalization of the Company's anti-corruption procedures and appointment of The Ethics Committee, survey among employees. Ethics ** policies into a formal code of ethics and a set of monitoring mechanisms. The Management Board’s also engaging into process, regularly monitoring and participating into the stages. Read more –> Ethics and anti-corruption Products and Monitoring marketing communications, compliance and protection of personal data. *** Read more –> Responsibility to clients and suppliers services Increasing of the effectiveness of social activities. Society Expansion of involvement in pro-bono projects initiated by Agora Group onto a Read more –> Social impact larger number of media and brands of The Agora Group. Progress: *** - completed; ** - in progress; * - no measures taken CSR GOALS OF AGORA GROUP FOR 2018 Responsibility for products Management: Reporting: Ethics and anti-corruption Workplace: Environment: and services: •development of document •completion and publication of •implementation of the Code •introduction of a system of •development and •development of a coherent outlining strategic CSR Agora Group’s non-financial of Ethics and whistleblowing anti-discrimination and anti- implementation of an set of rules for dialogue with directions for the Agora statement; dialogue with the protocol in the Agora Group mobbing training environmental policy for the the stakeholders Group stakeholders in the next Agora Group reporting process Read more on: www.agora.pl 5 Agora Group Responsibility Report 2017 RISK MANAGEMENT [G4-2] [G4-14] [G4-19] [G4-45] [G4-46] [G4-M] The Agora Group regularly monitors risks involved in its ongoing operations. The Management Board and key managers are involved in risk analysis processes, while the Supervisory Board evaluates internal controls, risk management systems and audit function. The Agora Group makes every effort to approach the management of the risks listed below with utmost responsibility. Special teams analyse the market situation and monitor changes in the market and legal and macroeconomic environment, and regularly update the company’s Management Board on the developments. Economic, legal and financial risks Labour practices and decent work Risk related to supply chain and relations with clients Environmental risks The Agora Group actively tracks and analyses market Labour practices represent one of responsible business Key areas of product responsibility relevant to The Due to the character of the company’s operations trends and the environment. The main risks in this area priorities to The Agora Group. Agora takes measures to Agora Group are marketing communications, complaint (predominantly