Patient Engagement Affinity Group Session 3 Listen to the Recording Here Alicia Goroski: Welcome everyone to today's CJR Patient Engagement Affinity Group session number three. We are going to go ahead and get started. I am now going to turn it over to Harold Bailey for a brief welcome. Harold Bailey: Thank you Alicia. Thank you for joining us for the third webinar in the patient engagement Affinity Group series. We look forward to hearing from you as we exchange promising practices, exciting innovations, and lessons learned. I will now turn it back over to Alicia. Alicia Goroski: Alright, thanks Harold. And again this is Alicia Goroski and my colleague Hilarea Amthauer will be your facilitators were today. We will go on to the next slide. Just a quick review of today's agenda; we always spent a couple of minutes welcoming you and reviewing logistics. We will quickly review the Patient Engagement Drive Diagram. Then we wanted to thank those of you that have actually shared tools and resources on the CJR Connect into the Patient Engagement Affinity Group private group. Thank you—we have had a lot of great sharing. We have a few poll questions in our presentation today. We’re very pleased to have Piedmont Athens Regional Medical Center on. We will follow that with a group discussion and a poll, and wrap things up with a few announcements and reminders. Moving through a few of the logistics. All telephone lines are currently muted. We will keep those muted during the presentation, but following the presentation we will be unmuting everyone's phone lines so we really hope we’ll have a great discussion. We want to not only hear any questions you may have for our, but we want to hear from you and what strategies you’re are doing. Throughout today's webinar we do encourage comments and reactions through the chat, and here are many ways to participate—chat, polls, open phone line—and we always have a post-event survey. On the next slide you can see, just a quick reminder, that when you are chatting to chat to “All Participants”. That way everyone on today's call will see your chat message. If you have technical issue or a question just for us, you can send that to “All Panelists”. I also wanted to mention that the slides for today's event were uploaded to CJR Connect. We posted those in the Patient Engagement Affinity Group. If you cannot access those, you can either send a message to us through here—send it to “All Panelists”, or send us an email and my colleague Lauren Nir can chat in the email address to everyone: it’s [email protected]. We can email out a copy of the slides. Today my colleague Lauren and Hilarea and I will be engaging in facilitating the group chat today. We also, in Addition to Harold, are going to have Isaac Burroughs on from CMS. We can move onto the next slide. 1 We want to go ahead and have you introduce yourselves. If you could head over to chat and let us know what organization you are with, and tell us a little bit about what you are hoping to learn about optimizing patient’s health prior to surgery. Once we get into the webinar, if there are conversations back and forth we encourage you to use the “@” symbol and the person's name. If you’re responding directly to someone or you have a question for our presenter, make sure you put that “@” and that lets us know. That helps to figure out and keep track of who your questions are for. Thanks Margaret and Sarah you for introducing yourselves—now they’re rolling in. Moving onto the next slide. I wanted to do one quick reminder that this is session number three out of four for the Patient Engagement Affinity Group. After today, we have one session remaining, and that will be held on Wednesday, July 19th—our typical time from 2:00 to 3:00 PM EST. And the topic for that session is Engaging Patients and Their Families -- Patient Perspective. We're also going to have a summary from our Patient Engagement workgroup. A small set of you have been meeting by telephone a couple of times, and we're continuing to talk about actions that you guys are taking related to patient engagement. We're also very excited on next month's session, we will have a patient from one of our hospitals who will be joining us. He will be talking about, along with the hospital, how they are helping out with the program. Now I turn it back over to Harold to do a quick review of the CJR Driver Diagram, and Patient Engagement Driver Diagram. Harold Bailey: Okay. This is the overall CJR Driver Diagram. You can see we have our primary drivers, secondary drivers and the overall aim. Today however we are going to focus on the patient engagement driver diagram for primary driver number three. As you can see our primary focus is on patient and family engagements adherence to the care plan. Tools shared on the Connect site. We want to thank Florida Hospital, and Indian River Medical Center joint replacement, and the joint replacement Institute at Willamette. Our post-survey will happen right after the webinar and we encourage everyone to participate. The one question we are going to have is how do you plan to ask on the information provided during today's event? Thank you. At this time I will turn it back over to Alicia. Alicia Goroski: Thank you. Moving onto the next slide, slide 11, we are now going to pause and do our first poll. We have two polls during today's session, but what we what we want to do and thanks to Harold and give a shout out to everyone who has shared a tool on the Connect site. Poll question number one is asking: Have you used any of the patient engagement resources that have been posted to the Connect site? We will now try to open that poll up. You should be seeing that poll on the right-hand side of your screen. We will leave that open for about one minute. Let us know, and share in the group chat if you have taken any action since last month. While we are waiting for you to respond to those poll 2 responses I will also point out that the Indian River Medical Center, one of the tools they have shared was the Joint Replacement Handbook. And they are going to be the organization presenting next month. They use that handbook in their joint class. We encourage everyone if you have not logged on to the Connect site and joined this group, to log in and take a look. There are other great resources to download as well. In just a couple of seconds the poll will end and it we will look at those results. I'm going to turn it over to Hillary to review those results and introduce our presenters. Hilarea Amthauer: Thank you everyone for joining. For those of you who did answer, we should see the results coming up pretty quickly. In the meantime I will turn it over to the next slide. When I am about to introduce Doctor Cole I would like everyone to consider these questions as they listen to his presentation, because it will help frame it--what strategies and tools can you use in the next month to optimize a patient’s health prior to surgery, and how can you actively engage the patient and family to optimize a patient’s health prior to surgery. Hopefully as we get into the presentation, there are some questions we can answer and maybe put into the chat as well. So far—waiting for the poll to pop up—from what we can tell, 90 percent of you have said “yes” that you have used some of the engagement resources posted to Connect and 8 percent said “No” or “Not Sure”. Hopefully if you feel you have some resources that are useful, we would love to have them or you can send them to the LS-CJR website. A good percentage of you didn’t answer which is fine because you typed it into the chat, and a lot of you said “no” but we really want to make this useful so if you have something you think would be helpful to the group please send it our way. I will now introduce our speaker today is Doctor Cole and he is from the Piedmont Athens Regional. He is the Executive Director of Operations, and provides executive oversight to the CJR program. Dr. Cole I turn the floor to you. Dr. Geoffrey Cole: Think you Hilarea, I appreciate it. I am a retired clinician who is now an administrator here at the Piedmont Athens Regional Medical Center. I'm happy to talk about this today and how we have engage our patients in our CJR program here, and I hope this offers help to those of you listening. During the talk we’ll talk about our program and what kind of oversight and things we have in place here as we get to the CJR request for delay. We will talk about how we have engaged the patient's. I wanted to give you a little bit of background as to what our system is like here in Athens Georgia.