2016/ 17 CONTENTS CONTENTS ............................................................................................................................................................ 2 CHAPTER 1 – EXECUTIVE MAYOR’S FOREWORD AND EXECUTIVE SUMMARY .................................................... 7 COMPONENT A: MAYOR’S FOREWORD ................................................................................................................. 7 MAYOR’S FOREWORD ...................................................................................................................................... 7 COMPONENT B: EXECUTIVE SUMMARY .............................................................................................................. 10 1.1. MUNICIPAL MANAGER’S OVERVIEW .................................................................................................... 10 1.2. MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW ......................................... 12 1.3. SERVICE DELIVERY OVERVIEW ........................................................................................................... 16 1.4. FINANCIAL HEALTH OVERVIEW ............................................................................................................ 17 1.5. ORGANISATIONAL DEVELOPMENT OVERVIEW .................................................................................... 18 1.6. AUDITOR GENERAL REPORT ............................................................................................................... 18 1.7. STATUTORY ANNUAL REPORT PROCESS ............................................................................................ 19 CHAPTER 2 – GOVERNANCE ................................................................................................................................... 20 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE ..................................................................... 20 2.1 POLITICAL GOVERNANCE .................................................................................................................... 20 2.2 ADMINISTRATIVE GOVERNANCE.......................................................................................................... 21 COMPONENT B: INTERGOVERNMENTAL RELATIONS ......................................................................................... 23 2.3 INTERGOVERNMENTAL RELATIONS .................................................................................................... 23 COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION ....................................................................... 24 2.4 PUBLIC MEETINGS ............................................................................................................................... 25 2.5 IDP PARTICIPATION AND ALIGNMENT .................................................................................................. 28 COMPONENT D: CORPORATE GOVERNANCE ..................................................................................................... 28 2.6 RISK MANAGEMENT ............................................................................................................................. 28 2.7 ANTI-CORRUPTION AND FRAUD ........................................................................................................... 30 2.8 SUPPLY CHAIN MANAGEMENT ............................................................................................................. 30 BRIEF NARRATIVE ON THE SCM POLICIES AND PROCESSES, AND IMPROVEMENTS CONTRIBUTING TO EFFECTIVE SERVICE DELIVERY ............................................................................................................................. 31 2.9 BY-LAWS .............................................................................................................................................. 34 2 | P a g e 2.10 WEBSITES ............................................................................................................................................ 35 2.11 PUBLIC SATISFACTION ON MUNICIPAL SERVICES ............................................................................... 36 CHAPTER 3 – SERVICE DELIVERY PERFORMANCE (PERFORMANCE REPORT PART I) .......................................... 37 INTRODUCTION ................................................................................................................................................... 37 VISION ................................................................................................................................................................. 37 MISSION .............................................................................................................................................................. 37 STRATEGIC FOCUS AREA, STRATEGIC OBJECTIVES AND PRIORITIES .............................................................. 37 STRATEGIC FOCUS AREA: BASIC SERVICE DELIVERY (SFA1) ............................................................................ 38 STRATEGIC OBJECTIVE 1 (SO1) .................................................................................................................... 40 PRIORITY 1 (PR1) SANITATION (WASTE WATER, SEWER) ............................................................................. 42 PRIORITY 2 (PR2)ELECTRICITY ..................................................................................................................... 44 PRIORITY 3 (PR3) STREETS AND STORM WATER MANAGEMENT (ROADS) .................................................. 48 STREETS AND STORM WATER MANAGEMENT NUMBERS ............................................................................ 49 PRIORITY 4 (PR4) WATER SUPPLY ................................................................................................................ 50 PRIORITY 5 (PR5) DISASTER MANAGEMENT ................................................................................................. 58 PRIORITY 6 (PR6) HOUSING DEVELOPMENT / INTEGRATED SUSTAINABLE HUMAN SETTLEMENTS ............ 61 STRATEGIC OBJECTIVE 2 (SO2) .................................................................................................................... 66 PRIORITY 7 (PR7) ENVIRONMENTAL AND WASTE MANAGEMENT ................................................................. 67 STRATEGIC FOCUS AREA: LOCAL ECONOMIC DEVELOPMENT (SFA2) ............................................................... 69 STRATEGIC OBJECTIVE 3 (SO3) .................................................................................................................... 70 PRIORITY 8 (PR8) DECENT EMPLOYMENT AND JOB CREATION .................................................................... 70 PRIORITY 9 (PR9) RURAL DEVELOPMENT ..................................................................................................... 71 STRATEGIC OBJECTIVE 4 (SO4) .................................................................................................................... 72 PRIORITY 10 (PR10) EDUCATION, YOUTH AND DEVELOPMENT, VULNERABLE GROUPS .............................. 73 PRIORITY 11 (PR11) HEALTH AND HIV/AIDS .................................................................................................. 77 STRATEGIC FOCUS AREAS: MUNICIPAL FINANCIAL VIABILITY AND TRANSFORMATION (SFA3) AND MUNICIPAL TRANSFORMATION AND ORGANISATIONAL DEVELOPMENT (SFA4) ................................................................... 78 STRATEGIC OBJECTIVE 5 (SO5) .................................................................................................................... 79 PRIORITY 12 (PR12) SOUND FINANCIAL PLANNING ....................................................................................... 81 PRIORITY 13 (PR13) INSTITUTIONAL CAPACITY BUILDING ............................................................................ 88 STRATEGIC OBJECTIVE 6 (SO6) .................................................................................................................... 91 3 | P a g e PRIORITY 14 (PR14) SKILLS DEVELOPMENT AND EDUCATION ..................................................................... 92 STRATEGIC FOCUS AREAS: GOOD GOVERNANCE AND PUBLIC PARTICIPATION (SFA5) .................................... 93 STRATEGIC OBJECTIVE 7 (SO7) .................................................................................................................... 93 PRIORITY 15 (PR15) WARD COMMITTEES AND COMMUNICATION ................................................................ 96 PRIORITY 16 (PR16) RESPONSIVE, ACCOUNTABLE, EFFECTIVE AND EFFICIENT MUNICIPAL SYSTEM ........ 98 COMPONENT K: ORGANISATIONAL PERFORMANCE SCORECARD ................................................................... 102 STRATEGIC OBJECTIVE NUMBER ONE: ...................................................................................................... 106 STRATEGIC OBJECTIVE NUMBER TWO: ...................................................................................................... 114 STRATEGIC OBJECTIVE NUMBER THREE: .................................................................................................. 116 STRATEGIC OBJECTIVE NUMBER FOUR: .................................................................................................... 117 STRATEGIC OBJECTIVE NUMBER FIVE: ...................................................................................................... 118 STRATEGIC OBJECTIVE NUMBER SIX ........................................................................................................