Board Date: 26 March 2015 Item 5: Commissioner’s Report This paper will be considered in public 1 Summary 1.1 This report provides an overview of major issues and developments since the meeting of the Board held on 4 February 2015 and updates the Board on significant projects and initiatives. 2 Recommendation 2.1 That the Board note the report. List of appendices to this report: Commissioner’s Report – 26 March 2015 List of Background Papers: None Sir Peter Hendy CBE Commissioner Transport for London March 2015 1 Commissioner’s Report 26 March 2015 This paper will be considered in public 1 Introduction This report provides a review of major issues and developments since the meeting of the Board held on 4 February 2015 and updates the Board on significant projects and initiatives. Cover picture: Our new Rainbow Routemaster hit the streets on 2 March 2 Commissioner’s Report 2 Delivery Long-term economic plan for London The Mayor confirmed we are ordering 200 more On 20 February, the Chancellor of the New Routemasters this year and committed to Exchequer George Osborne MP and the 800 new buses a year from 2016 onwards. This Mayor set out their long-term economic plan will secure jobs in Ballymena (Northern Ireland) for London, after they had visited Victoria and Falkirk (Scotland), where 90 per cent of Tube station with Mike Brown, to see vital buses for London are manufactured. modernisation work being carried out at night as part of TfL’s investment programme. The Chancellor and Mayor also announced that weekend 24-hour services will begin The six point plan has transport investment on the London Overground in 2017 and at its heart and aims to add £6.4bn to the that we will discuss with Government how London economy by 2030, creating more to fund the extension of WiFi to all below- than half-a-million extra jobs over the next ground sections of the Tube by the end of five years. To deliver the programme, the the next parliament. Also, because of the Chancellor committed the Government, if Chancellor’s commitment, the new weekend re-elected, to provide capital and investment ‘Night Tube’ service – which will begin on funding of £10bn from 2015/16 (to 2020/21). the Central, Jubilee, Northern, Piccadilly and Victoria lines this September – will be This will result in the continuation of our extended to the Metropolitan, Circle, District, Investment Plan at the current level, to fund and Hammersmith & City lines after our Underground improvements, better roads, modernisation programmes are completed. more buses and cycle lanes to support jobs, The Docklands Light Railway (DLR) will also homes and a growing population that is set to offer weekend 24-hour services from 2021. rise from 8.6 million today to 10 million by the early 2030s. The Government also asked us to come forward with prioritised proposals for new infrastructure projects including Crossrail 2, the Bakerloo line extension, the Old Oak Common redevelopment, the next phase of Underground upgrades, Lower Thames Crossing and East London river crossings, which would be funded separately. Commissioner’s Report 3 Mayor of London Boris Johnson and George Osborne MP, Chancellor of the Exchequer, with Mike Brown visiting Victoria Tube station in February 2.1 London Underground (LU) Continuing the trend of ever increasing 2.1.1 LU performance passenger journey numbers, February 27 Customer satisfaction was extremely high in 2015 was the busiest ever February day on the third quarter of this year; LU maintained the Underground with 4.56 million journeys. its best ever result from last quarter with a score of 84. This is one index point better Shortest journey times on record than target and two index points higher than Our customers are now getting around the same period last year. London more quickly than ever on the Tube after improvements to reliability in recent Reliability remains ahead of current year years have resulted in journey times falling targets, and on track to meet the Mayor’s to their lowest level on record. 30 per cent improvement target for 2015. Year-to-date results for both underlying Lost The average train journey time has reduced Customer Hours (LCH) and Excess Journey by 13 per cent since 2002/03. This reflects Time (EJT) are better than target. LCH is 0.7 improving reliability and increased services. million better than target at 16.1 million for the year-to-date. At 4.54 minutes, EJT is LU and the DLR are now recognised as among 0.33 minutes better than target. the fastest improving metros in the world over the period 2010/11 to 2013/14. Across Passenger journeys between Period 1 and all seven areas considered in this year’s Period 11 this year were 1,083.4 million, 20.1 International Report, LU and the DLR have million more than the same period last year. improved at a faster rate than the average. This is the highest ever total for the first 11 This includes areas of safety, reliability, periods of a year, despite being (10.6 million) operating costs and other factors. The less than budget. International Report is based on Annual Key Performance Indicator (KPI) data from CoMET 4 Commissioner’s Report Part of the new Tottenham Court Road Tube station opened in January (Community of Metros) and Nova (Nova Group Industrial relations update of Metros), which together consist of 32 metro On the night of Saturday 7 March, the RMT systems from 30 cities around the world. union took strike action after an RMT member was dismissed for failing two alcohol breath Over the period, sustained investment in tests. There was no disruption to services, modernising the LU network, as well as a with only a few drivers not turning up for work. rigorous focus on reliability, has seen a real difference for our passengers. On the Victoria Discussions have continued with the trades line, reliability has improved by 74 per cent unions on Fit for the Future – Stations, and and on the Jubilee line it has improved by 67 Night Tube, and separately discussions per cent. Both the DLR and LU performed have also started in relation to the next pay better than the average in terms of staff safety agreement. The current four-year settlement productivity, and significantly better than ends this year. average in terms of operating cost recovery ratio, a measure of financial sustainability. 2.1.2 LU Investment Programme Tottenham Court Road To support growth in London’s population, - major improvements continue LU is carrying out a huge programme of We completed, and successfully opened modernisation, with major stations, trains, the first new part of Tottenham Court Road track and control systems being updated station as planned on Monday 12 January. or replaced to provide more capacity for a It has a new ticket hall, plus an entrance on growing city. Each line is being worked on Oxford Street and six new escalators, three of and we will, assuming a continued investment which are from the entrance to the ticket hall, programme, see more than a 30 per cent while the others connect the ticket hall to the increase in capacity. Northern line lower concourse. Commissioner’s Report 5 All 20 trains on the East London line are running with five-cars By 2016, the station will be fully accessible, We produced a new film to raise awareness with five new lifts providing step-free access of the multi-million Northern line improvement from the ticket hall to the platforms. Around programme, which is available to view on 150,000 people currently use the station each YouTube at youtu.be/6gdfBLTr8lQ day, but we expect this to rise to more than 200,000 with Crossrail in 2019. London Overground’s East London line – five car trains To complete the remaining substantial The programme to equip all 20 trains on the reconstruction, we have closed the Central East London line with an extra car, making five line platforms. We started this work on car trains is now complete. This project is now 3 January and expect it to be finished by under way on the North London line. the end of November this year. West Anglia and Great Eastern plans on track Northern line upgrade Our plans for the take over of the lines from The Northern line is the UK’s busiest railway Liverpool Street to Enfield Town, Cheshunt and route, with nearly one million people using the Chingford are progressing well. The operational line every day. Following the successful start of budget has been agreed, service plans are being the new timetable in December 2014, this line is put in place and we will be ready to take over running more trains than ever before, with up to these lines on 31 May given final budget agreed 30 trains an hour on the busiest section of the with the Department for Transport (DfT). line between Morden and Kennington, and up to 26 trains an hour on the Bank and Charing Cross Projects to install gates at four stations in branches during the morning peak. By 2020, we our first 100 days as operator are on target; plan to increase peak-time train frequencies to eventually every station on these lines will 30 trains an hour across the line. have ticket gates. 6 Commissioner’s Report Work continues to prepare King’s Cross for more trains On 31 May, we will take control of services Preparing for more trains at King’s Cross running from Liverpool Street to Shenfield, We have begun a programme of track renewal the Great Eastern suburban lines, which will, on the north side of the Circle line.