CNES Transport & Infrastructure Committee 1 March 2017 Updates • 17 extra Glasgow-Barra flights in peak season • Larger aircraft on certain Glasgow-Benbecula flights • New inter-isles times allow longer day in Stornoway • Inter-isles & Inverness link to Benbecula 5 days pw • Stornoway service revisions from 27 March: – Larger aircraft on Glasgow – Inverness & Edinburgh have dedicated morning flights – Edinburgh schedule moves from 11 to 9 flights/week – 2x daily one-stop link to Manchester commences Passenger numbers • Continuing decline on Inverness 3 months to end February – Consistent trend since August ‘15 – Rate of decline has slowed INVSYY -5% – 8% drop in 2016 calendar year GLASYY 7% • Strong growth on Barra GLABRR 30% – Sightseer fares helping growth GLABEB 2% • New policy for weather disruption – Minimised impact in Dec & Jan EDISYY 2% – Will be replicated in future BEBSYY 12% -10% 0% 10% 20% 30% 40% • • Punctuality 70% 75% 80% 85% 90% 95% Industry of schedule 15 within minutes of flights Percentage Jan-15 Feb-15 Mar-15 Apr-15 - standard measure of on measure standard May-15 Jun-15 Jul-15 All flights (inc weather weather delays) flights (inc All Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 Controllable May-16 Jun-16 - time capability time Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Reliability 300 Cancellations 250 121 >3hr delays 200 74 150 72 140 100 31 75 47 101 52 81 75 50 58 35 38 36 26 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2015 2016 Newspapers • Trial commencing on 1 April 2017 • Newspapers arriving Stornoway: – 0755 Monday to Friday (BE6820) – 1300 Sunday (BE6824) • Seats blocked for weight reasons • Press & Journal continues to fly from Inverness ADT campaign • Air Passenger Duty devolved from 2018 • Air Departure Tax will be new Scottish equivalent • Scottish Government pledge to reduce ADT • Loganair campaign to remove ADT from routes to the Highlands & Islands from EDI/GLA/ABZ • Minimal cost for maximum benefit: – NHS, councils & Government-funded travellers – Extra passengers through HIAL airports – Keeps tourism spend in Scotland Scotland’s Airline Take-off on 1 September Jonathan Hinkles – Managing Director March 2017 Livery • First aircraft (freighters) painted in March & April • Passenger aircraft starting to appear by late May • Spirit of Shetland name will be carried by a Saab 2000 Uniforms Brief To reflect and enhance the brand and brand values of Scotland’s Airline, ensuring all customer facing staff are easily identifiable as Loganair employees. • Scottish • Practical • Durable • Weatherproof • Flattering • Stylish • Modern • Value for Money Bookings • Launch on 22 March • Travel from 1 September • Website at www.loganair.co.uk • Mobile functionality • New customer contact centre in Glasgow • Air Discount Scheme call centre remains open for Flybe enquiries to 31Aug Videcom • Based in Henley-on-Thames • 52 airlines currently hosted • 65,000 passenger bookings each day • 99.985% system availability • 1,025 flight departures per day • Works on low bandwidth • Works with codeshare airline partners • Works with travel agent systems Ticket Types Your new ticket options Saver Plus Select No credit & debit card charges 6kg hand baggage allowance (40cmx35cmx18cm)* Assigned seating at check-in Standard 20kg baggage allowance – 1 piece E-mail & SMS confirmation of booking Advance seat selection £ Changeable ticket (fare difference may apply) £ / £ Fully Changeable ticket (fare difference included) Additional 10kg luggage allowance + laptop* Executive Lounge access at selected airports Fast Track Security at selected airports * As today, more restrictive hand baggage limits apply on flights operated by Twin Otter & Islander aircraft due to cabin space Booking process • Flights always on sale up to ten months ahead • New LM-prefix flight numbers • Orkney inter-isles air services on same platform • Plan to introduce Gaelic website version by late 2017 • Reduced cost for advanced seat assignment: – Single traveller selecting A seat = £13 today > £12 – Two passengers selecting C+D seats = £26 today > £16 • Plus product will now offer “get me home early” Unaccompanied Minors • We carry around 1,000 per year • Child welfare / protection issues • We will cease to carry UMs from 01Sep17 • YPs (age 12+) will continue • “Drop Off” fare introduced to enable parent/guardian to fly out, drop off child & return to point of origin on next flight Credit card surcharge • We will have no credit card payment surcharges • Pro-active policy decision by Loganair • Saves £5 per booking / 3% of transaction fee • Aligns costs for debit & credit card payments – Due to the costs involved, we will not accept Amex cards Codeshare • New agreement from 1 September 2017 • Links Kirkwall & Sumburgh with Aberdeen-Bristol, Norwich, Oslo, Esbjerg • Links seven Loganair points with Brussels via Edinburgh or Manchester Codeshare • Updated agreement • Connecting customers over EDI, GLA, INV, ABZ, MAN • Islands-Inverness added to connect to BA Heathrow link • Manchester routes added to connect to BA-code services to USA (Philadelphia, JFK, Chicago), London Heathrow, Billund, Dublin & Cork Codeshare • Constructive dialogue still under way Customer Service • In-house Customer Contact Centre • Videcom offers new capability to contact customers to advise flight information / disruption • We’ll be enhancing our social media presence • On-line check-in will open earlier, encouraging greater take-up, together with improved technology • We’ll be abolishing ID checks at airport check-ins and boarding gates for domestic departures from 01Sep Q&A.