USER GUIDE TV STREAMING TV powered by GIGFAST Fiber. TV Welcome to Lumos TV! Lumos TV is the new full-featured television service delivered to your TV streaming devices, laptop, mobile, and tablet, exclusively from Lumos Networks. Lumos TV requires you to have one or more supported streaming devices in your home to use the service. Please refer to the Supported Devices section on page 25 for a list of recommended devices. When away from home, use your Lumos TV username and password from any Internet connection to schedule or watch recorded content from your Lumos TV / DVR. Yo u can also access full episodes, movies and more online with your Lumos TV subscription through the included channel streaming apps on watchTVeverywhere such as WatchESPN, HBOGO and Discovery GO. 2 855.GO.LUMOS LUMOSNETWORKS.COM TV What’s Inside Getting Started 4 Self-Installation 5 Remote Controls 6 Live TV 7 Main Menu 8 Recently Watched 9 Guide 9-10 Restart TV 11 Shows 12 Movies 13 watchTVeverywhere 14 Replay TV 15 Filters 16 Talking Guides 16 DVR 17-19 HD Content 20 Settings 20 Profiles 21 Parental Control 22 Search 23 Closed Captioning 23 Recomended Devices 24-25 3 855.GO.LUMOS LUMOSNETWORKS.COM TV Getting Started This guide is focused primarily on the use of “smart” boxes that connect to a TV set such as the Apple TV, Android TV, and Amazon Fire TV. Devices like smart phones, tablets and web browsers may behave differently. Before attempting any of the content in this manual, first: 1. Have an active and installed Lumos Networks Internet service subscription. 2. Subscribe to Lumos TV service with Lumos Networks through a Lumos Services Representative. 3. Set up your user name and password through the Lumos TV activation email. My Lumos TV Login name: My Lumos TV password: 4. Have each device(s) you plan on using with Lumos TV activated on their appropriate accounts (iTunes, Google, Amazon, etc.). 5. Have each device(s) connected to a television. If you have challenges with any of these steps, please call Lumos TV technical support at 855.GO.LUMOS. 4 855.GO.LUMOS LUMOSNETWORKS.COM TV Self-Installation 1. Download the Lumos TV App On a “Streaming” or mobile device, you can download the app from the respective App Store that corresponds to the chosen platform. • Android and Android TV devices - Google Play Store • Apple iOS and Apple TV devices - Apple App Store • Amazon Fire TV devices - Amazon App Store • For Computers and Laptops- https://www.lumosnetworks.com/support Once you are at the appropriate store, search for “Lumos TV” and then download it and install it on your device. 2. Choose your provider and then sign into the App with your User Name and Password (see page 4). NOTE: Your user name is the email address you provided to Lumos Networks when signing up for service. The password is something you chose and entered in the Lumos TV activation email. If you don’t remember your username and/or password, please contact Customer Support at 855.GO.LUMOS. 3. Create a Profile a. Enter a profile name and choose an avatar. b. You can set up additional profiles for up to 4 more users now, or at anytime. 4. Enjoy Live TV Visit the Lumos TV support website for more setup help: https://www.lumosnetworks.com/support 5 855.GO.LUMOS LUMOSNETWORKS.COM TV Remote Controls Swipe down on Apple, or Press the Select Button for Android remotes when watching Live TV, open controls to play / pause, seek and more. This is also how to enable closed captions and other accessibility settings. Change Channels up one or down one from Live TV view: Apple TV: Swipe right/left. Android TV & Amazon Fire TV devices: Press up/down directional controls. Go to the Guide to scroll more quickly. To access Main Menu: Apple TV: Press the “Menu” bu�on on the remote to get to the Main Menu while watching live TV. Android TV & Amazon Fire TV devices: Press the bu�on. New Amazon Old Amazon Apple TV Mi (Android) Fire TV Fire TV Down Up Up Up Up Down Down Down 6 855.GO.LUMOS LUMOSNETWORKS.COM TV Live TV Change the Channel Channel surfers will appreciate that Lumos TV allows for moving up or down to the adjacent station. Apple TV: Swipe right/left. Android TV & Amazon Fire TV devices: Press up/down directional controls. Pause Live TV Once a channel begins to play, the user can pause live TV content with the remote. Lumos TV provides up to 60 minutes of pause time. After that time has passed, the app will begin playing whatever is currently live on the active channel. Standby After 4 hours of consistent playing on the same channel and no activity on the remote control, Lumos TV will ask the user to press any button on the remote to continue to broadcast a picture. If the user does not press a remote button after a few minutes the screen will revert to the home screen of the device. 7 855.GO.LUMOS LUMOSNETWORKS.COM TV Main Menu To access the Main Menu: Apple TV: Press the “Menu” button on the remote to get to the Main Menu while watching live TV. Android TV & Amazon Fire TV devices: Press the Ok or Select button. [Avatar in circle icon] The Main Menu has 5 immediate options: Guide The traditional main listing of channels that allows for browsing both forward and backward in time to see what’s on and upcoming. ReplayTV is accessed in the Guide as well. Shows View show recordings and browse live, upcoming and recently aired but still accessible shows by categories such as “What’s on Now”, “Action”, “Drama”, etc. Movies View movie recordings and browse live, upcoming and recently aired but still accessible movies by categories in the same way as the Shows section. Settings Manage settings such as DVR Recordings, Parental Controls, User Profiles, and other information. Search Explore live, upcoming, recorded, and Replay content across the entire app by show, movie, actor, channel and many other options. 8 855.GO.LUMOS LUMOSNETWORKS.COM TV Recently Watched A Recently Watched list is located just below the Main Menu. This feature is a chronological history of the last 15 channels and programs watched. In many cases if the item is a live channel, you will see a picture-in-picture preview of that channel on most platforms. Navigate to the desired icon using the directional buttons remote and click Select on the remote for quick and easy return to the show you were on before. To access Recently Watched from the Main Menu: Apple TV: Swipe down on the touch pad. Android TV & Amazon Fire TV devices: Press the Down directional button again. Guide The guide is reminiscent of traditional television in that it is a channel-based way to browse live and upcoming content as well as filter content by movies, sports, kids or subscribed channels. 9 855.GO.LUMOS LUMOSNETWORKS.COM TV To Navigate the guide Apple TV: Swipe left/right to navigate backward or forward in time Swipe up/down to navigate through the channel numbers Android TV & Amazon Fire TV devices: Press right/left to navigate backward or forward in time Press up/down to navigate through the channel numbers Hold up/down to quickly navigate channel numbers When a currently playing program is highlighted, press the Select button once for a quick show description. If the show is on now, a live sample of the show will display to the right of this information for a sneak peek. Inside the quick view, you can also set recordings as well as go to the full show or movie details page. If you navigate to the far left of the guide screen past “On Now”, a pop-up overlay will appear for Replay TV (see page 17). Press Select button to explore the Replay content by channel. 10 855.GO.LUMOS LUMOSNETWORKS.COM TV Restart TV Lumos TV also offers the ability to Restart a program already in progress. When changing to a live program that has already started, a small pop-up may appear near the bottom of the screen for a few seconds that reads, “Restart this program from the beginning? YES”. Click “Select” or “Ok” button on the remote to be taken to the beginning start time of that program. That pop-up message will only appear for around 5 seconds. If you miss it, press the Select button on your Android remote (or swipe down for Apple remotes) while watching Live TV. This will bring up Restart, Record and other options. Navigate to Restart using the remote and press okay to go back to the beginning of the program. If there is not a pop-up or an option to Restart from the program options, then that content is restricted for Restart and/or Replay TV by the channel provider. 11 855.GO.LUMOS LUMOSNETWORKS.COM TV Shows The shows section is organized in a picture tile display for easy viewing. Episodes and series are organized into horizontally scrolling rows according to show type or genre. These include: Recordings – this is another place to view content recorded by profile on the account. They are displayed in reverse chronological order with the most recently recorded on the left and older content on the right. On Now rows – quickly see what is live for categories like Sports, News, Kids. TV Genre rows – browse through series and episodes by type including Action, Drama, Reality.