Changing Times Changing Lives Annual Report 2016 ‘Do all the good you can, by all the means you can, in all the ways you Contents Stories of hope can, in all the places you can, at all Welcome from the Chair 5 the times you can, to all the people Chief Executive’s report 6 you can, as long as ever you can.’ Changing times, changing lives: fast facts 8 Our Christian community 10 Our services 14 Our mission A year of highlights 26 Mark 12 Veronica 18 Continuing the work of Jesus Christ in Word and deed Our people 38 Looking forward: 2016 to 2021 40 Wesley Mission Board 42 Executive Leadership Team 44 Our finances 46 Our supporters 48 Get involved 51 Mitch 22 Virginia 24 We acknowledge the Traditional Custodians of the land on which we work. We pay our respects to their Elders, past and present, and the Elders from other communities who may be here today. Thank you to every person who shared their personal story and/or appeared in photographs for this report. Sharing in your life changing Phil 28 Jessica 31 journeys—from despair to hope and anything in between—motivates us every day to continue serving the most in need in our communities. 3 About Wesley Mission Welcome from the Chair For over 200 years People are at the centre of everything we do and we serve 2015/16 financial year The year 2015/16 has been The community services sector has The Wesley Mission Board is a wonderful group of men and Wesley Mission has helped the whole person, not just their current challenges. a year of transition for undergone significant government reform, women fully committed to our values, and I would like to thank with changes to funding structures allowing them for their contributions over the past year. Thanks to more than 2,000 staff, nearly 4,000 volunteers people and communities access Wesley Mission; and I am people to exercise greater choice and control and many loyal supporters, we serve the broad spectrum Executive On behalf of the Board, I thank Wesley Mission’s CEO and the care, support and security pleased to present the 2016 over their care. And we know there will be of Australian communities, from children, youth and families, Leaders Superintendent the Rev Keith Garner and the Senior Leadership more change to come. Wesley Mission has they need to face life’s challenges to older people and carers, to anyone struggling with 6 Annual Report, which outlines Team he leads. In his eleventh year of tenure, Keith has responded proactively, reviewing the homelessness, addiction, or mental health, financial or Chaplains continued to lead Wesley Mission to deliver caring and and reach their full potential. Our how we have been laying the organisation’s resources and capabilities; domestic challenges. 8 compassionate services in a way that is true to its Christian commitment to the Christian faith foundation for intense growth identifying how our service delivery can message. The Board was pleased when the Mission Council We offer: better respond to client needs; beginning continues to guide us to support over the next five years, and extended Keith’s term of leadership at Wesley Mission for • aged care facilities to implement the digital tools and systems another five years after the Vitality of Call process. We thank and advocate for those most in • independent living units preparing to serve more people our staff will need to operate in a more staff Keith and his wife Carol, for their continued outstanding work • home care 2,010 need and to build stronger, more through more services and competitive environment; and changing our and commitment to the work of Wesley Mission and the care • foster care services internal business structure to be more agile resilient communities. programs, in more places. of those in greatest need. • family, youth and community care and streamlined. • disability services more than ++ Throughout our history, Wesley Mission has been guided by You will see then, that Wesley Mission’s 2016 Annual Report • counselling services our commitment to the Christian faith to support and advocate tells a story of change—the impact of government reforms that • mental health and clinical treatment for those most in need. And in 2015/16, our vision and values are changing the environment we work in; the internal changes • training, employment and development services remain constant. We exist to provide a joined up Word and we have made to remain competitive and relevant; and the five 1,500 deed ministry of care to those in need, and our values underpin • conference and recreation venues and services active congregants year journey of growth and transformation we have embarked • a vibrant Christian witness through our congregations. our culture, workplace practices, leadership, investment on to serve more of those most in need. more than ++ 3,916 strategy and our structures. Above all, this report shows the impact of change on people; volunteers those we serve, our staff, volunteers, congregation members over donors and our supporters. The power of change to renew, and our 10,000 continuing commitment to walk alongside and inspire change Mark Scott, AO 200,000 in others are central to Wesley Mission’s work. Chair clients 5 Chief Executive’s report Changing times, changing lives Increasingly, whether as Our governments have been overhauling the welfare system with Joined up Senior Leadership Team Focused people services It was Wesley Mission’s resilient history, individuals or families, unprecedented and far reaching reforms, including the recently announced with transparent management We developed and began working within a dynamic potential and pivotal standing that Priority Investment Approach to Welfare—targeting young carers, parents Toward the end of 2015, we underwent a capability framework to ensure we have the attracted me when I was first called to this communities or organisations, and students with early intervention to break the cycle of intergenerational significant change to our structure so that skills and competencies we need to respond position 12 years ago, and it continues to the environment we live and welfare dependency. we could become better equipped to support to market changes. The framework will inform my leadership and underpin our the level of growth required to remain relevant establish consistent governance and direction to grow so we can serve more operate in is dynamic and ever The focus of change over the past 12 months has been in aged care and and viable in the client-driven environment measurement, recruitment, training and people in need. As we look to the next year disability services. The introduction of Consumer Directed Care (CDC) and the changing. There are new trends we are moving into. This resulted in a more development across Wesley Home Care & and beyond, we can be confident in the National Disability Insurance Scheme (NDIS) has given clients the autonomy to to keep up with, new rules to streamlined approach and a closer Disability Services, and eventually across changes we have made, which are now choose their service provider and make direct choices about how the financial leadership team. the whole organisation. beginning to make their impact. follow, new technology to invest support they receive from the government is spent. To remain relevant and in and new processes to learn. effective, it is up to us, and all organisations delivering these services, to be Focused services aligned to business All of this inevitably brings change. For those I acknowledge the huge contribution of my flexible and adapt to an increasingly competitive, market-driven environment. models, and joined up operations to whom we have said ‘goodbye’ we express Board and our staff who do so much, often our sincere thanks, and to those new people unnoticed, to ensure that this amazing witness Change is constant—and no new challenge to Wesley Mission. For 204 years We restructured our teams to be more agile who have joined us, we look forward to the of Wesley Mission continues through God’s we have walked alongside the most in need, adapting to effectively serve our and flexible. Our focused services and contribution they will make and offer a provision, guidance and vision for the future. communities through our Word and deed mission. Empowering people to support functions are now more accountable, warm welcome. embark on their personal journeys of life change is, and always has been, a have enhanced decision making and As we move into this next phase of growth, core facet of Wesley Mission’s ongoing presence in Australian communities improved efficiencies. This year marked the eleventh year of my our core values of Christlike servanthood, and, over the past year, we continued to adapt and prepare our organisation tenure as CEO and Superintendent of Wesley unfailing integrity and courageous Focused finance services and new for further change. The Wesley Mission Board has determined that by Mission and I have witnessed, as I have many commitment will sustain us into the future committing to grow by 50 per cent over the next five years, we can continue financial planning unit times throughout my leadership, Wesley and in God’s name give us the ability and We worked with our service delivery teams to be a significant service provider in Australian society and increase our Mission’s ongoing resilience and capacity to strength to continue to be a vibrant and living to improve the financial management, support of vulnerable and marginalised people. adapt. We have proactively made significant Christian community. analysis and skill base of the organisation changes to our service delivery and our The Wesley Mission Board approved the 2016-2021 Strategic Plan, setting out and, building on our 2014/15 results, Warmly yours in Jesus Christ, support processes, particularly in our a road map for this growth and, this past year, we have worked steadily to build Wesley Mission continued to deliver strong information services, legal, governance and the foundations we need to be ready to deliver on our goal; investing in our financial and operating results in light of the risk, marketing, fundraising, volunteering and people, assets, systems and processes.