WSEA RFP for the Re-Procurement of EBT Services RFP 2015000247 TABLE OF CONTENTS 1 Introduction ............................................................................................................................................ 1 1.1 Overview .......................................................................................................................................... 1 1.2 Overview of the Procurement .......................................................................................................... 3 1.2.1 Issuing Office ............................................................................................................................. 3 1.2.2 Contact Person .......................................................................................................................... 3 1.2.3 Schedule of Activities ................................................................................................................ 4 1.3 Response Requirements.................................................................................................................. 5 1.3.1 Submission of Proposals ........................................................................................................... 5 1.3.2 Packaging of Proposals ............................................................................................................ 5 1.3.3 Binding Proposals ..................................................................................................................... 6 1.3.4 Technical Proposal Response Requirements ........................................................................... 6 1.3.5 Cost Proposal Response Requirements ................................................................................... 8 1.4 RFP Award and Evaluation of Proposals ......................................................................................... 8 1.4.1 Evaluation Process ................................................................................................................... 9 1.4.2 Evaluation Criteria ................................................................................................................... 10 1.4.3 Ranking and Final Recommendations for Award .................................................................... 11 1.4.4 Federal and State Approvals ................................................................................................... 12 1.4.5 Compliance ............................................................................................................................. 12 1.5 Administrative Information ............................................................................................................. 12 1.5.1 Inquiries ................................................................................................................................... 12 1.5.2 Acceptance of RFP Terms ...................................................................................................... 12 1.5.3 Protested Solicitations and Awards ........................................................................................ 12 1.5.4 Confidential/Proprietary Information........................................................................................ 13 1.5.5 RFP Response Material Ownership ........................................................................................ 13 1.5.6 Proposal Prices ....................................................................................................................... 13 1.5.7 Proposal Selection .................................................................................................................. 13 1.5.8 Award of Contract ................................................................................................................... 13 1.5.9 Proposal Content Acceptance ................................................................................................. 14 1.5.10 Standard Contracts and Terms and Conditions .................................................................. 14 1.5.11 RFP Cancellation ................................................................................................................ 14 1.5.12 State Ownership of Contract Products/Services ................................................................. 14 1.5.13 Incurring Costs .................................................................................................................... 14 1.5.14 Proposal Rejection .............................................................................................................. 14 1.5.15 Offeror Identification ............................................................................................................ 14 WSEA RFP for the Re-Procurement of EBT Services Page i 1.5.16 News Releases ................................................................................................................... 14 1.5.17 Certification of Independent Price Determination ............................................................... 14 1.5.18 Conflicts of Interest ............................................................................................................. 15 1.5.19 Taxes ................................................................................................................................... 16 1.5.20 Most Favored Customer ...................................................................................................... 16 2 EBT Program Profile ............................................................................................................................ 17 2.1 WSEA Benefit Programs ................................................................................................................ 17 2.1.1 Supplemental Nutrition Assistance Program .......................................................................... 18 2.1.2 Temporary Assistance for Needy Families ............................................................................. 19 2.1.3 Other Cash Programs ............................................................................................................. 19 2.1.4 WIC Program ........................................................................................................................... 20 2.2 State EBT Profiles .......................................................................................................................... 20 2.2.1 Alaska ...................................................................................................................................... 20 2.2.2 Arizona .................................................................................................................................... 23 2.2.3 Colorado .................................................................................................................................. 25 2.2.4 Guam ....................................................................................................................................... 27 2.2.5 Hawaii ...................................................................................................................................... 28 2.2.6 Idaho ....................................................................................................................................... 30 2.2.7 Nebraska ................................................................................................................................. 32 2.2.8 Wyoming ................................................................................................................................. 35 3 Qualifications and Experience of Offerors ........................................................................................... 39 3.1 Corporate Capabilities and Experience ......................................................................................... 39 3.1.1 Offeror’s Capabilities ............................................................................................................... 39 3.1.2 Offeror’s Experience ............................................................................................................... 39 3.2 Subcontractor Capabilities and Experience ................................................................................... 40 3.2.1 Organization and Reporting Structure .................................................................................... 40 3.2.2 Change or Addition of Subcontractor(s) .................................................................................. 40 3.2.3 Subcontractor Performance Standards ................................................................................... 40 3.2.4 Qualification of Subcontractor(s) ............................................................................................. 40 4 Project Management, Organization and Staffing ................................................................................. 42 4.1.1 Project Staffing ........................................................................................................................ 42 4.1.2 Project Management and Organization .................................................................................. 43 5 Business Requirements ....................................................................................................................... 45 5.1 EBT Contractor Liabilities..............................................................................................................