Commonwealth of Pennsylvania Office of Administration Office for Information Technology Strategic Approach 2019-2022 Virtue, Liberty and Independence 1 Vision, Mission, Goals Clear vision and mission guide the goals for the strategic approach. With business stakeholders, the Office for Information Technology provides citizens, agencies and employees with continuously improving services. Vision Mission Contributing Factors Promote innovation by providing best in class Provide, operate and improve information technology information technology services to the commonwealth services through collaboration and optimization STRATEGIC PLAN GOALS Optimize Services Strategies Vision Transform Government Strategies FUTURE Mission Strategic Strategies Goals Enable Customer Service Transformation STATE Empower a Diverse Workforce Strategies Foster Collaboration, Communication and Strategies Governance Outcomes Aligned with the Data & Program Online Interactive Data Governor’s Plan Management Services Access Modernization 2 Goals and Strategies 2019 to 2022 The commonwealth has identified five goals that are aligned to the Governor’s information technology related priorities. Optimize Services Transform Government • Continuously improve established services • Evolve functional centers of excellence and delivery • Enhance cybersecurity capabilities • Modernize legacy data and systems • Mature service and knowledge management • Track and improve business service availability • Converge IT service components • Establish and govern a funded innovation program Enable Customer Service Transformation • Execute iteratively to implement the customer service transformation strategy • Integrate with existing systems for data access • Track and improve citizen satisfaction with services • Improve accessibility capabilities across channels Foster Collaboration, Empower a Diverse Workforce Communication and Governance • Enable a mobile workforce • Continuously improve governance and strategic planning processes and outcomes • Align IT human resources processes and procedures • Increase business risk awareness and act to mitigate • Expand architecture disciplines and roles • Enhance communications and processes with cross • Enrich training opportunities jurisdictional entities 3.