Project ref no AAL-4-032 Project acronym T&Tnet T&Tnet: Travel & Transport solutions through emotional-social Project full title NETworking Dissemination Public Document level Date of delivery 1/31/2013 Deliverable num- 1.1 ber Deliverable name User needs analysis Type Report (R) Status Final WP contributing WP1 to the deliverable WP / Task re- CURE sponsible Other contribu- ISOIN, KARDE, AP-HP, ITA, GEO tors Angeliki Angeletou (CURE), Markus Garschall(CURE), Riitta Hell- Author(s) man (KARDE), Victoria Cristancho-Lacroix (AP-HP), David Escuin and Miguel Garcia (ITA) User requirements; Route planning; Navigation; Seniors’ mobility; Keywords Mobile technology This document describes the methodology, the procedure and the results of the user needs analysis for the T&Tnet navigation solution. Abstract (for dis- The resulting requirements serve as guidelines for the generation of semination) business models, creation of scenarios and the development of the first T&Tnet prototype. DISCLAIMER: Please any mention, copy or reproduction of the information collect- ed in this document (in whole or in part) should be referenced as T&Tnet AAL project T&Tnet / AAL- <Dx.x>/<select deliverable status> 4-032 2 T&Tnet: Travel & Transport solutions through emotional-social NETworking AAL-4-032 Deliverable D1.1 User needs analysis Public © 2012-2014 T&Tnet Consortium T&Tnet / AAL-4-032 D1.1/User needs analysis VERSION HISTORY Version Edited by Date Description Angeliki Angeletou, TOC, Target user specification, 1 Markus Garschall 18/10/2012 Draft Manual Focus Groups (CURE) Research questions, Recruitment Angeliki Angeletou, procedure, Methods, Procedure, 2 Markus Garschall 02/11/2012 Update FG Manual, Draft user ob- (CURE) servations manual Angeliki Angeletou, 3 Markus Garschall 07/11/2012 Minor changes (CURE) Fernando Benavides Minor comments, corrections and 4 08/11/2012 (ISOIN) suggestions Adding results templates and a par- Angeliki Angeletou 5 17/11/2012 agraph about secondary and tertiary (CURE) user involvements Markus Garschall 6 21/11/2012 Review, minor changes (CURE) Arthur Reinertsen Inserted Norwegian results from 7 25/11/2012 (Karde AS) focus groups Angeliki Angeletou, Summary Results AT/FR/ES/NO, 8 Markus Garschall 17/12/2012 (CURE) Interview Guide Secondary Users Angeliki Angeletou, Conclusions, Summary of inter- 9 Markus Garschall 11/01/2013 views with secondary users- Nor- (CURE) way Angeliki Angeletou, 10 Markus Garschall 16/01/2013 Conclusions, Final (CURE) Angeliki Angeletou, Markus Garschall (CURE), David Escuin Feedback from AP-HP, 11 (ITA), Riitta Hellman 31/01/2013 ITA,KARDE, final alignment, re- (KARDE), Victoria view and formatting. Cristancho-Lacroix (AP-HP) 4 T&Tnet / AAL-4-032 D1.1/User needs analysis TABLE OF CONTENTS 1 INTRODUCTION ...................................................................................................................................... 7 1.1 BACKGROUND (INTRODUCTION) ............................................................................................................. 7 1.2 SCOPE OF USER NEEDS ANALYSIS DELIVERABLE ......................................................................................... 10 2 FOCUS OF RESEARCH ............................................................................................................................ 11 2.1 RESEARCH GOALS ............................................................................................................................... 11 2.2 RESEARCH QUESTIONS ........................................................................................................................ 12 3 TARGET USER SPECIFICATION AND RECRUITMENT PROCEDURE ........................................................... 14 3.1 END-USER GROUPS ............................................................................................................................ 14 3.1.1 Primary end-users ........................................................................................................... 14 3.1.2 Secondary end-users ....................................................................................................... 15 3.1.3 Tertiary end-users ........................................................................................................... 16 3.2 RECRUITMENT PROCEDURE .................................................................................................................. 17 4 METHODS ............................................................................................................................................. 18 4.1 PRIMARY TARGET USERS ...................................................................................................................... 18 4.2 SECONDARY AND TERTIARY TARGET USERS .............................................................................................. 20 5 PROCEDURE.......................................................................................................................................... 22 5.1 QUESTIONNAIRE ................................................................................................................................ 22 5.2 FOCUS GROUPS ................................................................................................................................. 22 5.3 USER OBSERVATIONS .......................................................................................................................... 23 5.4 INTERVIEWS WITH SECONDARY USERS .................................................................................................... 26 6 TIMING ................................................................................................................................................. 27 7 RESULTS ............................................................................................................................................... 28 7.1 QUESTIONNAIRE ................................................................................................................................ 28 7.1.1 Demographics ................................................................................................................. 28 7.1.2 Mobile technology ........................................................................................................... 29 7.1.3 Mobility habits ................................................................................................................ 32 7.2 FOCUS GROUPS ................................................................................................................................. 38 7.2.1 Discussion about mobile technology, mobility, navigation and interaction techniques . 38 7.2.2 Brainstorming: information and functionality needs ...................................................... 54 7.3 USER OBSERVATIONS .......................................................................................................................... 64 5 T&Tnet / AAL-4-032 D1.1/User needs analysis 7.4 INTERVIEWS WITH SECONDARY USERS .................................................................................................... 70 8 SUMMARY ............................................................................................................................................ 78 8.1 MOBILE TECHNOLOGY......................................................................................................................... 78 8.2 MOBILITY HABITS ............................................................................................................................... 79 8.3 NAVIGATION TECHNOLOGY .................................................................................................................. 81 8.4 INTERACTION TECHNIQUES ................................................................................................................... 81 8.5 INFORMATION AND FUNCTIONALITY NEEDS ............................................................................................. 82 8.6 SUMMARY OF INTERVIEWS WITH SECONDARY USERS ................................................................................. 84 8.7 SUMMARY OF THE RESULTS PER COUNTRY ............................................................................................... 85 8.7.1 Results – Spain ................................................................................................................ 85 8.7.2 Results – Austria .............................................................................................................. 86 8.7.3 Results – France .............................................................................................................. 87 8.7.4 Results - Norway ............................................................................................................. 87 9 CONCLUSIONS ...................................................................................................................................... 89 REFERENCES ............................................................................................................................................... 98 ANNEX A: FOCUS GROUP MANUAL ............................................................................................................ 99 GENERAL RECOMMENDATIONS ..................................................................................................................... 99 PREPARATION CHECKLIST ............................................................................................................................