RF650VPN Internet Security Appliance User Guide User Guide RouteFinder Model RF650VPN S000219D Revision D This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001-2002 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Record of Revisions Revision Date Description A 09/05/01 Manual released for RouteFinder software version 1.92. B 12/04/01 Manual revised for RouteFinder software version 2.00. Refer to Appendix C for a description of changes. C 02/25/02 Updated with changes to Appendixes A, E, and F. D 10/09/09 Removed examples that are now covered in separated Reference Guides. Patents This Product is covered by one or more of the following U.S. Patent Numbers: 6.219.708; 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending. Trademarks Trademarks of Multi-Tech Systems, Inc.: Multi-Tech, the Multi-Tech logo, and RouteFinder. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All products or technologies are the trademarks or registered trademarks of their respective holders. World Headquarters Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 Fax 763-785-9874 Tech Support (800) 972-2439 Internet Address: http://www.multitech.com Contents Chapter 1 – Introduction and Description ................................................................................................ 5 Introduction................................................................................................................................................ 5 Product Description ................................................................................................................................... 5 About this Manual and Related Manuals................................................................................................... 5 Front Panel ................................................................................................................................................ 6 Back Panel................................................................................................................................................. 7 Ship Kit Contents....................................................................................................................................... 7 Features..................................................................................................................................................... 8 Specifications............................................................................................................................................. 8 Pre-Installation Planning - the Organizational Security Policy ..................................................................9 RF650VPN Technology........................................................................................................................... 12 Chapter 2 - Installation ............................................................................................................................. 16 Introduction.............................................................................................................................................. 16 Address Table.......................................................................................................................................... 17 Safety Warnings ...................................................................................................................................... 18 Safety Recommendations for Rack Installations..................................................................................... 18 Hardware Installation Procedure ............................................................................................................. 19 Cabling Procedure................................................................................................................................... 19 Software Configuration ............................................................................................................................ 20 Chapter 3 – RouteFinder Software Operation........................................................................................ 34 Introduction.............................................................................................................................................. 34 System..................................................................................................................................................... 35 Definitions (Networks and Services) ....................................................................................................... 63 Network (Network Settings)..................................................................................................................... 74 Proxies (Application Gateways)............................................................................................................. 111 VPN (Virtual Private Networks) ............................................................................................................. 121 Help (The Online Help Functions) ......................................................................................................... 158 Chapter 4 - Troubleshooting.................................................................................................................. 161 RouteFinder FAQs................................................................................................................................. 161 Problem Solving .................................................................................................................................... 169 Error Messages ..................................................................................................................................... 171 Chapter 5 - PC Board Components, Upgrades, and Add-ons ............................................................ 182 Introduction............................................................................................................................................ 182 PC Board Components.......................................................................................................................... 182 Top Cover Removal / Replacement ...................................................................................................... 184 Upgrades ............................................................................................................................................... 184 Rack Mounting....................................................................................................................................... 185 Software Upgrades and Add-ons .......................................................................................................... 186 License Keys ......................................................................................................................................... 187 RouteFinder Maintenance ..................................................................................................................... 188 Chapter 5 - Service, Warranty, and Technical Support....................................................................... 190 Warranty ................................................................................................................................................ 190 On-line Warranty Registration ............................................................................................................... 190 Recording RouteFinder Information ...................................................................................................... 191 Contacting Tech Support via E-mail...................................................................................................... 191 Service................................................................................................................................................... 192 Multi-Tech on the Internet...................................................................................................................... 192 Repair Procedures................................................................................................................................. 192 Ordering Accessories ............................................................................................................................ 194 Appendix A – Application Examples and How to Use Remote Syslog ............................................. 195 Appendix B – Cable Diagrams............................................................................................................... 203 Appendix C - The WebAdmin Menu System ........................................................................................ 206 Appendix D - User Authentication Methods........................................................................................