Care Support Services & The Cornwall Directory 2014/15 Polperro The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts www.carechoices.co.ukVisit www.carechoices.co.uk for further assistance with your search for care Cornwall Care is an independent Cornish charity providing care across the county. We have 16 care and nursing homes throughout Cornwall. We understand that thinking about and finding care can be difficult and we are here to help guide you. Our experienced staff and care teams can support you by providing information about all kinds of care as well as practical help. We listen to you carefully to assess your particular situation and identify your needs. Provide practical advice and possible solutions about all aspects of your care. Help you to ensure you are claiming all the financial benefits, allowances and a support you are entitled to. Help you map out your care and support plan for now and the future. Cornwall Care Admiral Team Admiral Nurses are available to support OUR HOMES families throughout the dementia jour- Providing residential and nursing ney. They provide family carers with Callington - Chyvarhas Liskeard - Pengover Tel: 01579 383104 Tel: 01579 343397 the tools and skills to best understand care throughout the county the condition, as well as emotional Camborne - Blackwood Newquay - Penberthy and psychological support through Tel: 01209 713498 Tel: 01637 873845 periods of transition. Camborne - St.Martin’s Redruth - The Green Tel: 01209 713512 Tel: 01209 215250 Phone number 01872 261787 CarbisWhen Bay - Headlands it comes to what makesSt. Austell Cornwall - Trevarna Care so special and Tel: 01736different 795769 from others, the answerTel: 01726 is 75066 our focus on the quality of Carbiscare Bay - inTrewartha a safe and welcomingSt. Austellplace where- Woodland you will feel cared Tel: 01736for 797183and somewhere you willTel: enjoy 01726 living. 72903 FalmouthLet -us Trevern help and care for you,Truro call - Mountfordtoday 01872 261787 Let us help and care for you, Tel: 01326 312833 Tel: 01872 274097 Helston - Trengrouse Truro - Redannick call today... Tel: 01326 573382 Tel: 01872 276889 Launceston - Cedar Grange Wadebridge - St. Breock 01872 261787 Tel: 01566 773049 Tel: 01208 812246 Cornwall Care House . Truro Business Park . Truro . TR4 9NY Cornwall Care Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.com Because we’re individuals A4_2.indd 1 05/03/2014 16:44 Cornwall Care is an independent Cornish charity providing care Contents across the county. We have 16 care and nursing homes throughout Cornwall. Welcome 4 An introduction to this edition We understand that thinking about Assessing your social care needs 6 Where to start looking for support and finding care can be difficult and we are here to help guide you. Home from hospital 7 Your various care options at this time Our experienced staff and care teams can support you by providing Staying at home 10 Help and support to maintain your independence information about all kinds of care as well as practical help. Housing options 26 Social, sheltered housing and extra care explained We listen to you carefully to Care homes and care homes with nursing discussed assess your particular situation Care homes 27 with a practical checklist and identify your needs. Dementia care 31 Approaches to caring for people with dementia with Provide practical advice and a checklist possible solutions about all Care for those with a physical or learning disability aspects of your care. Other specialist services 37 or mental health issues Help you to ensure you are Paying for care 56 Answers to some frequently asked questions about claiming all the financial benefits, funding your care allowances and a support you Inspection of care services, safeguarding adults and are entitled to. Essential information 59 the complaints process explained Help you map out your care Further help 60 How solicitors, charities and advocates may be able and support plan for now and to help you the future. Local useful specialist organisations listed with Local useful contacts 62 contact details Cornwall Care Admiral Team Care provider listings Admiral Nurses are available to support OUR HOMES To obtain extra copies of this Directory, free of charge, families throughout the dementia jour- Home care providers 19 Providing residential and nursing call Care Choices on 01223 206953. ney. They provide family carers with Callington - Chyvarhas Liskeard - Pengover Day care centres 24 Tel: 01579 383104 Tel: 01579 343397 the tools and skills to best understand care throughout the county West Cornwall care homes 40 the condition, as well as emotional Camborne - Blackwood Newquay - Penberthy West Cornwall care homes with nursing 43 Tel: 01209 713498 Tel: 01637 873845 • search care providers quickly and psychological support through Central Cornwall care homes 45 and easily periods of transition. Central Cornwall care homes with nursing 49 • search by postcode/town Camborne - St.Martin’s Redruth - The Green and care type Tel: 01209 713512 Tel: 01209 215250 Phone number 01872 261787 East Cornwall care homes 51 • Information on standards of care CarbisWhen Bay - Headlands it comes to what makesSt. Austell Cornwall - Trevarna Care so special and East Cornwall care homes with nursing 55 • links to the latest inspection reports Tel: 01736 795769 Tel: 01726 75066 With so many providers • extra information, photos different from others, the answer is our focus on the quality ofChecklists and direct website links to choose from, where do for hundreds of providers Carbiscare Bay - inTrewartha a safe and welcomingSt. Austellplace where- Woodland you will feel cared Home care agency checklist 18 you start? Tel: 01736 797183 Tel: 01726 72903 • request a brochure for and somewhere you will enjoy living. Care homes checklist 29 www.carechoices.co.uk • checklists to take with can help you out. you when you visit FalmouthLet -us Trevern help and care for you,Truro call - Mountfordtoday 01872 261787 Dementia care checklist 36 Tel: 01326 312833 Tel: 01872 274097 Let us help and care for you, Index 64 Helston - Trengrouse Truro - Redannick call today... Tel: 01326 573382 Tel: 01872 276889 Cornwall Council does not recommend any of the products or services advertised or listed within this Directory. All the listings in this publication are supplied by the Launceston - Cedar Grange Wadebridge - St. Breock Care Quality Commission (CQC) and neither Cornwall Council nor Care Choices can be held responsible for any errors or omissions. 01872 261787 Tel: 01566 773049 Tel: 01208 812246 This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Cornwall Care House . Truro Business Park . Truro . TR4 9NY Cornwall Care Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.com Because we’re individuals Visit www.carechoices.co.uk for further assistance with your search for care 3 A4_2.indd 1 05/03/2014 16:44 Welcome Choice and independence Checklists This Care & Support Services Directory aims to explain how Useful checklists you can use when considering home care, you can find the support for your social care needs to enjoy care homes and dementia care services are also included the best quality of life for as long as possible, by guiding in this edition. Take them with you on visits to potential you through the maze of care options available. It contains providers as they list important questions to ask managers useful editorial advice and comprehensive listings of care and staff to help you get a fuller picture of the services on providers across the county. offer. In this Directory, ‘care’ is used to describe any service that helps you with your personal care, for example, helping One Stop Shops you to get up, washed and dressed in the morning. Cornwall Council runs One Stop Shops across the county ‘Support’ is anything provided to you that doesn’t include offering advice and information about all their services. personal care, for example, domestic cleaning, shopping Most have free internet access to the Council’s website and attending community groups. Of course, some people and other public service websites along with dedicated need a mixture of both of these things; the same person or staff who can answer your queries. They will also be able to organisation, or different organisations may provide them. advise you on how Adult Care, Health and Wellbeing can You may arrange some yourself, while other arrangements help with your search for care services. (Further information can be made by others for you. The important thing is that is on page 6.) you have the best information to make your own decisions. Further copies of this Directory can be requested by The independent and voluntary care sectors are phoning the Adult Care, Health and Wellbeing information particularly strong in Cornwall, offering a wide range of line on 0300 1234 131 or by visiting any of the One Stop specialist services for both young and old in a variety of Shops highlighted on the map adjacent and listed on settings and communities. page 63. Alternatively, copies can be requested from the publisher, Care Choices, by calling 01223 206953. Paying for care If, following a community care assessment from Cornwall Starting your search Council’s Adult Care, Health and Wellbeing Department you This Directory’s free helpline provides an independent are eligible for support, you will be entitled to a personal information and help service encompassing care and budget – explained further on page 56. If you’re thinking accommodation. A personalised report can be generated about buying your own care or support - this is called ‘self- for you providing details of all home care, care homes or funding’ - the information on pages 56 and 58 will help you.