Sustainability Report 2020 Contents The images in the Sustainability Report are representative of the services provided by Compass Group PLC and its Visit our website for related information subsidiaries and partners. Some of the photography used in the Report has been taken www.compass-group.com prior to the COVID-19 pandemic. About Us About Us Our Global Reach NORTH AMERICA Every day we provide food to millions £12,746m Underlying revenue of people around the world. Food is (2019: £15,694m) not only our core competence, it is our passion. EUROPE £5,048m 1 We create value for our clients and consumers Underlying revenue (2019 : £6,391m) by providing a bespoke food offer through our extensive portfolio of B2B brands. REST OF WORLD As an industry leader, we keep pace with changing £2,404m Underlying revenue (20191: £3,067m) consumer trends and focus on culinary choices that are innovative, nutritious and sustainable. We 1Prior year comparatives have reclassified Turkey and Middle East from our Rest of World region into our Europe region. pride ourselves on our best in class health and safety protocols and our scale allows us to provide the best value in terms of quality and cost. We have a global footprint and manage the business in three geographic regions. Compass Group’s value chain View Annual Report online We provide food and support services to clients and consumers around the world. Our impact across the value chain is as follows: Agriculture and farmers Processing and packing Distribution and logistics Food service Consumers The raw agricultural These raw agricultural This product is then We operate food service Consumers purchase our commodities that we use ingredients may require transported to distribution units within our clients’ products, eating them in in our meals are grown, processing, refining or centres and, from there, to sites, preparing, cooking and on-site restaurants or taking gathered, reared or fished. transforming to create a our different sites. We aim serving high quality food packaged products away We support sustainable food product suitable for to reduce food miles during and drink. In addition to our to consume elsewhere. We practices, aim to increase distribution and subsequent this process. top priority of serving safe seek to respond to their the resilience of our supply consumption. and nutritious food, we aim increasing demands for chain and support our to minimise food loss and nutritious and sustainable communities by choosing waste and to reduce the food options. local produce. use of single-use plastic packaging. 3 I COMPASS GROUP PLC I SUSTAINABILITY REPORT 2020 About Us Highlights from 2020 Supported our people, clients and consumers in response to the COVID-19 pandemic, forming local crisis management teams, supporting emergency venue operations and implementing enhanced hygiene measures across the globe Our global Lost Time Incident Frequency Rate has improved by 42% since 2016 Achieved our goal of sourcing 50% of our fish and seafood from certified sustainable sources in our top 10 markets Donated over 1,100 tonnes of food, equivalent to more than two million meals to help local communities and avoid food waste during the pandemic Compass Group joined the World Business Council for Sustainable Development Supported the UN Global Compact in calling for a socially just and green pandemic recovery and the UK Roundtable on Sustainable Soya for greater action against deforestation 4 I COMPASS GROUP PLC I SUSTAINABILITY REPORT 2020 About Us Message from our Group Chief Executive Officer 2020 was an extraordinary year. Sadly, the COVID-19 Although safety is our priority, our focus on pandemic has already claimed over two million sustainability has remained sharp. When many lives. Many people have fallen ill or found their of our client sites were closed, our teams daily lives disrupted. redistributed food that would otherwise have been wasted, helping to minimise food waste and feed These unprecedented times have tested our our communities’ most vulnerable members. people. I am very proud of the way they have risen We have worked hard to support the mental and to the challenges presented by the pandemic, and physical health of our workforce during these of the role they have played in carrying out key testing times, through programmes like Viva Bem worker roles and supporting communities across in Brazil and Helping Hands in the UK. Recognising the world. We have thousands of people working that healthy eating is crucial for maintaining good in hospitals and care homes, protecting the most physical and mental wellbeing, our teams found vulnerable. Every day, we play a vital role feeding new ways to reach our consumers by creating patients and front-line workers who are battling the digital content to support people working or virus as well as keeping facilities clean and safe. studying at home. Compass Group has many unsung heroes: they have earned our respect and our deep gratitude. Our commitments to source food and ingredients responsibly and to respect the rights of workers COVID-19 spread rapidly around the world and we in our supply chain remain our focus. Being an acted quickly to safeguard our people, clients and ethical and responsible business making a positive consumers. In every country where we operate, impact remains our highest priority, whatever the crisis management teams implemented new circumstances. Dominic Blakemore Group Chief Executive Officer processes and training to make our venues COVID- 19-secure, or to shut down client sites swiftly and safely when lockdowns were imposed. 5 I COMPASS GROUP PLC I SUSTAINABILITY REPORT 2020 About Us Message from our Corporate Responsibility Committee Chairman COVID-19 has affected all of us and the social and I commend the flexibility and adaptability of our economic impacts have been much deeper and people, and the good-natured way they rose to harsher than any of us first imagined. However, it the challenge. Our leaders have been crucial to can be during the worst of times that the best in maintaining morale: as social distancing came people emerges. into effect, our country managers made it a top priority to communicate with their people often Our teams were required to adapt quickly and and effectively, acknowledging their hard work work effectively in demanding conditions. Keeping and expressing their gratitude. For example, our our people and consumers safe has always been Canadian leadership created #CompassHeroes, an a top priority and our people worked tirelessly to initiative that allowed them to say thank you to implement a raft of measures to help protect our cleaners and food service professionals working on people and consumers from COVID-19. From new the frontline. deep cleaning regimes to the use of enhanced personal protective equipment and additional Despite the disruption caused by the pandemic, hygiene measures. we have made headway with the three pillars of our sustainability strategy. Looking ahead, we are The nature of our business sometimes changed focusing more closely on the priorities of food too. Our food service team at a Navy training waste, our environmental impact – including base in New Zealand found themselves feeding climate change – and sourcing responsibly from quarantined nationals who had been repatriated more resilient and sustainable supply chains. from Wuhan. In India, we put our expertise to new uses: when the sudden lockdown left the The partnerships we established in 2019 remained Nelson Silva government with a huge challenge of feeding strong in 2020 and we are determined to work with Chairman of the Corporate vulnerable citizens, we collaborated with charities others to continue making a meaningful positive Responsibility Committee and the government to prepare and distribute difference. three million wholesome hot meals. In the UK, we devised Super Yummy Kitchen, an online resource that allowed education around cooking, food and nutrition to continue despite lockdown. 6 I COMPASS GROUP PLC I SUSTAINABILITY REPORT 2020 About Us Global Megatrends We take into account social and environmental trends when pursuing our sustainability strategy Health and safety Wellbeing Climate change Waste Transparency Local communities There has been an Lockdowns have led to COVID-19 has Making the most of The expectations of Government restrictions increased focus on a renewed focus on the underlined the world’s resources, and reducing transparency and have forced many staying well during the importance of eating interconnectedness and waste, in particular trust in supply chains people to stay close pandemic, with safety an well and exercising to vulnerability to systemic creating less food waste has grown this year. to home, fostering a absolute priority. maintain good health, risk, and reaffirmed has become increasingly Consumers increasingly stronger sense of local both physical and the importance of important through this want to buy locally or be community spirit and mental. governments, businesses year. able to trace ingredients support. For businesses and people all taking back to their source. this has sometimes action on the climate meant making supply crisis. chains shorter. 7 I COMPASS GROUP PLC I SUSTAINABILITY REPORT 2020 About Us Our Priorities We conduct comprehensive materiality We continue to gather feedback from our assessments to identify potential stakeholders in order to ensure our priorities environmental, social and governance remain relevant. For example, in 2020 we conducted