Panda Systems Management Administration guide Version: 9.02.00-00 Author: Panda Security Date: 04/11/2021 Panda Systems Management Legal notice. Neither the documents nor the programs that you may access may be copied, reproduced, translated or transferred to any electronic or readable media without prior written permission from Panda Security, Santiago de Compostela, 12, 48003 Bilbao (Bizkaia) SPAIN Registered trademarks. Registered trademarks. Windows Vista and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other product names may be registered trademarks of their respective owners. © Panda Security 2021. All rights reserved. Contact information. Corporate Headquarters: Panda Security Calle Santiago de Compostela 12 Bilbao (Bizkaia) 48003 España. https://www.pandasecurity.com/spain/about/contact/ Administration guide i Panda Systems Management ii Administration guide Panda Systems Management About the Administration guide • You can find the most recent version of this guide at: https://www.pandasecurity.com/rfiles/enterprise/documentation/pcsm/docswebpage/SYSTEMSMANAGEMENT- Guide-EN.pdf Release notes To find out what's new in the latest version of Panda Systems Management following URL: https://www.pandasecurity.com/UK/support/card?id=300121 Technical Support Panda Security provides global support services aimed at responding to specific questions regarding the operation of the company's products. The technical support team also generates documentation covering technical aspects of our products. This documentation is available in the eKnowledge Base portal. • To access specific information about the product, please go to the following URL: https://www.pandasecurity.com/uk/support/cloud-systems-management.htm • The eKnowledge Base portal can be accessed from the following link: https://www.pandasecurity.com/uk/support/#enterprise Survey on the Administration Guide Rate this guide and send us suggestions and requests for future versions of our documentation: https://www.pandasecurity.com/uk/support/#enterprise Administration guide iii Panda Systems Management iv Administration guide Panda Systems Management Contents Part 1: Introduction to Panda Systems Management Chapter 1: Preface - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5 Target audience ....................................................................................................................................................................... 5 Icons ...........................................................................................................................................................................................5 Chapter 2: Basic information about Panda Systems Management - - - - - - - - - - - - - - - 7 Main features of Panda Systems Management.................................................................................................................... 8 Panda Systems Management user profile .............................................................................................................................9 Main components of Panda Systems Management .........................................................................................................10 Key players of Panda Systems Management......................................................................................................................11 Chapter 3: Basic components of the Console - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13 Management console components ....................................................................................................................................14 General menu..............................................................................................................................................................14 Tab bar.......................................................................................................................................................................... 15 Icon bar ........................................................................................................................................................................ 15 Drop-down menu ........................................................................................................................................................ 16 Filters and groups panel ............................................................................................................................................. 17 Dashboards .................................................................................................................................................................. 18 Selection controls ........................................................................................................................................................ 18 Lists.................................................................................................................................................................................19 Sections.........................................................................................................................................................................21 Hierarchy of levels within the Management Console ........................................................................................................ 22 Account Level..............................................................................................................................................................22 Site Level....................................................................................................................................................................... 23 Device Level ................................................................................................................................................................ 25 Chapter 4: Getting started with Panda Systems Management - - - - - - - - - - - - - - - - - 27 Creating and configuring the first site .................................................................................................................................. 28 Manually installing the agent on a Windows computer ...................................................................................................29 Finding devices quickly using filters....................................................................................................................................... 30 Viewing devices ......................................................................................................................................................................31 Performing hardware, software and license audits............................................................................................................ 32 Monitoring Windows devices.................................................................................................................................................33 Deploying software using quick jobs ....................................................................................................................................35 Managing patches.................................................................................................................................................................37 Resolving incidents remotely .................................................................................................................................................37 Part 2: Device installation and organization Chapter 5: Deploying and managing devices - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43 Before integrating devices into the service .........................................................................................................................45 Deploying the PCSM agent via email .................................................................................................................................. 46 Deploying the PCSM agent centrally using a deployment tool ....................................................................................... 47 Deploying the PCSM agent remotely via another PCSM agent....................................................................................... 47 Deploying the agent using image cloning.......................................................................................................................... 50 Installing the agent on workstations and servers.................................................................................................................51 Installing the agent on Android and iOS..............................................................................................................................52 Integrating network devices .................................................................................................................................................55 Guide for network administrators v Panda Systems Management Managing ESXi servers ............................................................................................................................................................56 Managing Hyper-V servers..................................................................................................................................................... 57 Approving