SWIFT Services Strategise+Solve+Support See how our customers excel faster by being SWIFT Smart See how automation positioned 04 Bremer Bank for growth See how NWB Bank developed 16 best-in-breed infrastructure To be SWIFT Smart is to draw on the best pool of collective wisdom available on SWIFT’s offerings and standards. SWIFT has a dedicated team with deep and broad expertise to offer you the highest quality of consulting, training and operational services. See how Bank of New York 20 raised its messaging standards See how AMBD implemented an 24 innovative settlement solution See how UniCredit used market 08 intelligence to drive success Become SWIFT Smart See how Rabobank achieved 28 operational excellence Our client How automation Bremer Bank serves individuals, positioned Bremer Bank large and mid-sized corporations, for growth agribusinesses, non-profits, and public and government entities across three states in the U.S. Midwest. 04 The challenge Bremer Bank wanted to move rapidly from a time-consuming manual process to SWIFT’s Alliance Lite2 cloud-based connection which allows the bank to directly exchange messages over SWIFT. It wanted to increase automation and straight- through processing of financial wire flows. The solution The future SWIFT consultants provided help Alliance Lite2 not only helped at various stages of this project with with automation of a previously Bremer Bank. We assisted with manual process, but has the design of the tailored solution provided the bank with flexibility remotely, examining what the for growth. Bremer Bank also bank needed in terms of routing signed up for SWIFT’s Alliance and users. Once the design was Lite2 Peace of Mind package, complete, SWIFT helped with the which includes handholding implementation, customisation support after go-live and and testing of the interface. entitlement to additional configuration changes should the need arise. “Ultimately when we went live with Alliance Lite2, we really didn’t have any issues. The SWIFT project manager really walked us through everything. It was so simple and he was always available and very knowledgeable.” Services provided Consulting+Training+Support Business intelligence 08 consulting for UniCredit Our client UniCredit is a leading European commercial bank with an international network spanning 50 markets, with more than 9,200 branches. The Group operates in 20 European countries. The challenge As part of the strategy to further expand their correspondent banking business, UniCredit wanted to better understand their position in several markets, compared to their peers. Additionally, they wanted to be able to measure how the decisions they take impact their position in those markets. The solution The future SWIFT conducted a workshop SWIFT meets regularly with to carry out a detailed UniCredit to review the updated requirements analysis and reports, analyse the evolution produced reports including peer of the data, and to help identify benchmarking analysis triggers for market changes. for trade finance and payments. By working closely with SWIFT, UniCredit gains access to timely and relevant market data to aid data-driven decision making. Services provided Consulting At SWIFT we help our customers to be SWIFT Smart 12 Working at the heart of the financial services industry, SWIFT understands its customers’ challenges and opportunities to grow. Enabling you to Understanding your excel faster opportunities Our aim is to help you become Together, SWIFT’s experts SWIFT Smart. We want to enable offer high-quality consulting, you to use SWIFT’s products and training and support, delivered solutions in the best way possible. in a way that responds to your Our work is informed by SWIFT’s specific requirements. We help unique market perspective. We you address real business and bring you valuable insights, then technical challenges and generate we advise and plan, enabling your focused business results. business to excel faster. SWIFT Services offer solutions to your specific business challenges drawing upon the areas of expertise outlined below Consulting Services Training Services SWIFT consultants deliver SWIFT Training has access technical, standards, integration to the latest and comprehensive and business-operations information to provide training consulting projects globally. Team on all SWIFT-related products members average 15 years of and services, which can be relevant industry experience tailored to suit your specific and have direct access to 1,800 needs through: specialists who can help you with: + Tailored training programmes + Reducing costs + Blended learning channels + Optimising SWIFT operations + SWIFT and industry + Preparing for new market related courses initiatives and regulations + Implementing standardised messaging best practices + Sourcing valuable market insight and benchmarking C r t o n o p s u p l t S u i 8.8 / 10 n g Customer satisfaction Tr ain ing Operational Services SWIFT provides constant 5,0 00 + global support services to all its Consultancy projects customers for all SWIFT products and services. SWIFT’s qualified staff based in our regional support centres ensure rapid problem 500k+ People trained in over resolution and timely responses to 210 countries all customer enquiries. + Multiple support packages are available to suit your needs 24/ 7 Global support + Our new managed services offering can help control risk and complexity in a cost- 20+ constrained environment Languages spoken by teams in our regional support centres Implementing a best-in- breed infrastructure at NWB Bank 16 Our client Nederlandse Waterschapsbank NV (NWB Bank) serves Dutch local authorities such as water boards and municipal and provincial authorities, as well as government-backed, social housing, education and healthcare institutions. The challenge It is imperative for NWB Bank to support its customers with a highly secure and robust infrastructure. It is also necessary to comply with local audit and financial authority requirements on availability and resiliency. The bank wanted to assess how it could improve its processes and disaster recovery, in part because they lacked dedicated SWIFT- trained personnel. The solution The future NWB Bank worked with SWIFT’s With SWIFT’s managed service experts to discuss a number of in place, NWB Bank has a high different options for monitoring availability solution that complies and managing its SWIFT with local audit requirements, and infrastructure. Ultimately, NWB is continuously monitored while Bank chose to have SWIFT being maintained by dedicated manage their SWIFT infrastructure SWIFT experts. When changes on their behalf with the Alliance to the SWIFT infrastructure are Managed Operations (AMO) required, they are implemented service after reducing their professionally and promptly infrastructure complexity by according to the AMO service implementing Alliance Remote level agreement. Gateway (ARG). Services provided Managed Services Supporting Bank of New York Mellon on T2S 20 Our client The challenge BNY Mellon is a global BNY Mellon sought to ensure investments company dedicated compatibility with Target2-Securities to helping its clients manage (T2S) functionalities and comply and service their financial assets with global best practices. As a throughout the investment result, they decided to analyse and lifecycle. Whether providing validate the operational impacts, financial services for institutions, explore opportunities to increase corporations or individual operational efficiency and improve investors, BNY Mellon delivers their customer services portfolio. informed investment management Furthermore, they decided to define and investment services in their ISO 20022 usage guidelines 35 countries and more than and conduct a functional analysis 100 markets. and implementation of the SWIFT connector for T2S. The solution The future SWIFT experts helped assess BNY Mellon was able to improve potential implications on BNY and deepen their understanding Mellon’s SWIFT infrastructure of the T2S functional from T2S and other market specifications and ensure the initiatives, including the right messaging is in place. operational impacts of T2S The bank leveraged SWIFT business processes on its current Standards expertise to perform a model. Furthermore, these detailed message gap analysis, experts evaluated the integration where the experts identified efforts necessary to migrate from potential questions, and provided current formats to T2S compliant recommendations on increased messages along with the operational efficiency. installation and configuration of the SWIFT Connector for T2S. “Excellent collaboration between BNY Mellon and SWIFT experts resulted in all content being delivered on time” Services provided Consulting+Support Transforming Autoriti Monetari Brunei DarussalamDarussalam’s payment system 24 Our client Autoriti Monetari Brunei Darussalam (AMBD) was formed in January 2011 as Brunei Darussalam’s central bank, with a specific mandate to modernise and reform the payment system in the country. The challenge AMBD was challenged to reduce interbank settlement risk and increase financial efficiencies by introducing a real-time gross settlement (RTGS) system which was also in line with ASEAN’s initiatives on cross border connections. Services provided Consulting+Tailored Training The solution The future A collaborative effort by AMBD has implemented an AMBD and SWIFT saw the innovative settlement solution implementation of the ASEAN that is expected to deliver