1 CONTENTS CONTENTS ...................................................................................................................................................... 2 PROPOSED REVISED ANNUAL REPORT TEMPLATE .......................................................................................... 7 CHAPTER 1 – MAYOR’S FOREWORD AND EXECUTIVE SUMMARY ................................................................... 8 COMPONENT A: MAYOR’S FOREWORD ....................................................................................................... 8 COMPONENT B: EXECUTIVE SUMMARY .................................................................................................... 11 1.1. MUNICIPAL MANAGER’S OVERVIEW ........................................................................................ 11 1.2. MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW ............................. 14 1.3. SERVICE DELIVERY OVERVIEW.................................................................................................. 32 1.4. FINANCIAL HEALTH OVERVIEW ................................................................................................ 36 1.5. ORGANISATIONAL DEVELOPMENT OVERVIEW ......................................................................... 41 1.6. AUDITOR GENERAL REPORT ..................................................................................................... 41 1.7. STATUTORY ANNUAL REPORT PROCESS ................................................................................... 42 CHAPTER 2 – GOVERNANCE .......................................................................................................................... 44 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE ........................................................... 44 2.1 POLITICAL GOVERNANCE ............................................................................................................. 46 2.2 ADMINISTRATIVE GOVERNANCE .................................................................................................. 55 COMPONENT B: INTERGOVERNMENTAL RELATIONS ................................................................................. 58 2.3 INTERGOVERNMENTAL RELATIONS .............................................................................................. 59 COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION .............................................................. 60 2.4 PUBLIC MEETINGS ........................................................................................................................ 61 2.5 IDP PARTICIPATION AND ALIGNMENT ......................................................................................... 67 COMPONENT D: CORPORATE GOVERNANCE ............................................................................................. 68 2.6 RISK MANAGEMENT ..................................................................................................................... 68 2.7 ANTI-CORRUPTION AND FRAUD ................................................................................................... 72 2.8 SUPPLY CHAIN MANAGEMENT ..................................................................................................... 77 2.9 BY-LAWS ...................................................................................................................................... 87 2.10 WEBSITES ................................................................................................................................. 88 2.11 PUBLIC SATISFACTION ON MUNICIPAL SERVICES ..................................................................... 89 Municipality | CONTENTS 2 CHAPTER 3 – SERVICE DELIVERY PERFORMANCE (PERFORMANCE REPORT PART I) ...................................... 91 COMPONENT A: BASIC SERVICES ............................................................................................................... 92 3.1. WATER PROVISION .................................................................................................................. 93 3.2 WASTE WATER (SANITATION) PROVISION ................................................................................. 102 3.3 ELECTRICITY ............................................................................................................................... 109 3.4 WASTE MANAGEMENT (THIS SECTION TO INCLUDE: REFUSE COLLECTIONS, WASTE DISPOSAL, STREET CLEANING AND RECYCLING) .................................................................................................... 116 3.5 HOUSING ................................................................................................................................... 121 3.6 FREE BASIC SERVICES AND INDIGENT SUPPORT ......................................................................... 124 COMPONENT B: ROAD TRANSPORT ........................................................................................................ 128 3.7 ROADS ....................................................................................................................................... 129 3.8 TRANSPORT (INCLUDING VEHICLE LICENSING & PUBLIC BUS OPERATION) ................................ 136 3.9 WASTE WATER (STORM WATER DRAINAGE) .............................................................................. 137 COMPONENT C: PLANNING AND DEVELOPMENT .................................................................................... 141 3.10 PLANNING .............................................................................................................................. 143 3.11 LOCAL ECONOMIC DEVELOPMENT (INCLUDING TOURISM AND MARKET PLACES) ................. 150 COMPONENT D: COMMUNITY & SOCIAL SERVICES ................................................................................. 157 3.52 LIBRARIES; ARCHIEVES; MUSEUMS; GALLERIES; COMMUNITY FACILITIES; OTHER (THEATRES, ZOOS, ETC) .......................................................................................................................................... 158 3.55 CEMETORIES AND CREMATORIUMS ....................................................................................... 163 3.56 CHILD CARE; AGED CARE; SOCIAL PROGRAMMES .................................................................. 167 COMPONENT E: ENVIRONMENTAL PROTECTION .................................................................................... 168 3.59 POLLUTION CONTROL ............................................................................................................ 168 3.60 BIO-DIVERSITY; LANDSCAPE (INCL. OPEN SPACES); AND OTHER (EG. COASTAL PROTECTION) 169 COMPONENT F: HEALTH ......................................................................................................................... 174 3.62 CLINICS ................................................................................................................................... 174 3.63 AMBULANCE SERVICES........................................................................................................... 174 3.64 HEALTH INSPECTION; FOOD AND ABBATOIR LICENSING AND INSPECTION; ETC .................... 174 COMPONENT G: SECURITY AND SAFETY .................................................................................................. 175 3.65 POLICE ................................................................................................................................... 175 Municipality | CONTENTS 3 3.66 FIRE ........................................................................................................................................ 176 3.67 OTHER (DISASTER MANAGEMENT, ANIMAL LICENCING AND CONTROL, CONTROL OF PUBLIC NUISANCES AND OTHER) ..................................................................................................................... 179 COMPONENT H: SPORT AND RECREATION .............................................................................................. 182 3.68 SPORT AND RECREATION ....................................................................................................... 183 COMPONENT I: CORPORATE POLICY OFFICES AND OTHER SERVICES ...................................................... 187 3.69 EXECUTIVE AND COUNCIL ...................................................................................................... 187 3.70 FINANCIAL SERVICES .............................................................................................................. 189 3.71 HUMAN RESOURCE SERVICES ................................................................................................ 197 3.72 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES .................................. 201 3.73 PROPERTY; LEGAL; RISK MANAGEMENT AND PROCUREMENT SERVICES ............................... 204 COMPONENT J: MISCELLANEOUS ............................................................................................................ 210 COMPONENT K: ORGANISATIONAL PERFOMANCE SCORECARD .............................................................. 211 CHAPTER 4 – ORGANISATIONAL DEVELOPMENT PERFORMANCE ............................................................... 218 (PERFORMANCE REPORT PART II) ............................................................................................................... 218 COMPONENT A: INTRODUCTION TO THE MUNICIPAL PERSONNEL ......................................................... 218 4.1 EMPLOYEE TOTALS, TURNOVER AND VACANCIES .....................................................................