SMART TV TRAINING FOR TECHNICIANS Nick Foster February 2011 USA Training Center Training Center 2011 Smart TVs Nick Foster How do I update the firmware? firmware? update the do I How How do I test it? . 1. What is Smart TV? 2. How does it work? 3. it? What models have 4. What are the differences in hardware? 5 6.connect to a network? do I How 7. UTLINE O WHAT IS SMART TV/NETCAST? 2 0 Ne tCas t is the name for LG’s Int ernet 11 connected TVs. Sm a rt TVs BBTV A.K.A. LG Smart TV is NetCast plus NetCast the ability to download StTVSmart TV additional applications from Broadband TV Trai Internet TV N an LG app store n ing CtdTVConnected TV ick Center Foster SMART TV OVERVIEW 2 0 11 New menu system - Dashboard Menu button is now labeled Home Sm Premium apps still come p re-installed a rt TV login is required to download apps TVs Website register only required for pay apps Trai N n ing ick 2010 NetCast 2011 Smart TV Center Foster Training Center 2011 Smart TVs Nick Foster Remote Remote Remote Remote Remote 2009 2010 2011 EMOTES R Training Center 2011 Smart TVs Nick Foster EMOTE R OTION M Motion sensing remote LW6500 LW7700, LW9500, with Included enter to bring up cursor Press reinitialize Enter and Mute to Press AGIC M Training Center 2011 Smart TVs Nick Foster XPLAINED E CREEN S OME H CARDS EXPLAINED 2 0 11 Sm a rt TVs Nort h Am eri can m odel s will h av e 3 Cards NetCast Featured Premium Your favorite apps Trai N NetCast Featured Apps n ing Ads for the LG app store ick Center My Media Foster USB and DLNA file player 2 0 11 Sm North American models will have 3 Cards a NetCast Featured Premium rt Your favorite apps TVs NetCast Featured Apps Ads for the LG app store My Media USB and DLNA file player Trai N n ing ick Center Foster Training Center 2011 Smart TVs Nick Foster Training Center 2011 Smart TVs Nick Foster [Drag] full the opens button Plus screen version of the Card version screen The Plus button opens the full 2 0 Premium Apps Card NetFlix 11 Viewster Sm MLB TV a rt VUDU TVs Premium Apps Screen Netflix CinemaNow Picasa, Vudu facebook AccuWeather MLB TV twitter accedo YouTube vTuner Viewster Google Maps Regular Apps Media Search Web Browser Media Link Trai N n ing ick Center Foster MEDIA SHARING 2 0 11 Sm Hard Drive a USB rt TVs LG Flash Drive Smart Smart TV Share Mobile DLNA PC PC Media Link New Features: Media Link powered by Plex (plexapp.com) Microsoft PlayTo support. Push files to the TV (DLNA-DMR). Trai N n ing ick Center Foster Training Center 2011 Smart TVs Nick Foster TORE S PP A Training Center 2011 Smart TVs Nick Foster 2 0 1 Device – Multi ID 1 ID – 5 Device 11 Sm Multiple IDs can be generated on one You can use up to five Devices with a single a Device, and app purchase details can be ID. (You can install and use purchased apps rt separately managed for each ID. on a maximum of five Devices.) TVs ID 01 User ID 01 ID 01 ID 01 User ID 02 User ID 03 ID 01 . ID 01 . Trai N n ing ick Center Foster Training Center 2011 Smart TVs Nick Foster apps d e ll a t ns i PPS A our areas can access our areas you f ere are are ere NSTALLED Th f i t ll d I ‐ RE P Training Center 2011 Smart TVs Nick Foster IFFERENCES D Networking hardware is builtNetworking hardware onto the main board. ARDWARE H SUPPORTED MODELS 2 0 11 2009 2010 2011 Sm 2009 NetCast: 2010 NetCast: 2011 Smart TV NetCast: a LH50 LD550 LZ9700 rt LHX LD650 LW9500 TVs LE7500 LW7700 LE8500 LW6500 LEX8 LW5700 LEX9 LW5600 LX6500 LV5500 LX9500 LV5400 PK750 LV3700 PK950 LK550 LK530 PZ950 PZ750 Trai N n ing ick Center Foster FIRMWARE UPDATES 2 0 There are 3 ways to do firmware updtdates 11 Internet (Network System Update) Sm USB Automatic a USB MlManual rt TVs There are 3 ways to check firmware version 1. SiService Menu • Press instart on service remote 2. In the customer support menu • 2011 modldels i’it’s in the setup menus • 2010 models press menu and then red button Correct 3. Host Diagnostics • Highlig ht option and press 1 four times Trai N n ing ick Incorrect Center Foster 2 0 11 Sm a rt USB Update TVs 1. Download the file to a USB drive into a folder named LG_DTV. File extension will be .epk. 2. Turn on the TV and insert the USB drive. 3. The TV will automatically try to install the firmware. If not, then you already have the newest firmware. 4. Follow the instructions and wait for it to finish. Trai N n ing ick Center Foster Manual USB Update 2 1. Download the file to a USB drive into a folder named 0 LG_DTV. 11 2. Turn on the TV and insert the USB drive. Sm 3. Highlight Option in the user menus. a rt 4. Press the FAV or Mark key 4 times. TVs 5. Choose the correct file and press Enter. Correct Incorrect Trai N n ing ick Center Foster Training Center 2011 Smart TVs Nick Foster TV SETUP 2 0 Initial Setup 11 Sm a If using a Cable or Sat box as a tuner rt Connect an HDMI cable to the box. TVs You do not need to run the Auto Tuning Antenna (OTA) or unscrambled cable (ClearQAM) Connect coax cable. Run auto channel scan. Menu->Channel->Auto Tuning->Start/Yes Network connection Use a wired connection when possible Wireless dongle is included in 2011 Trai N n ing Use WPS when using wireless ick Center Foster NETWORK SETUP 2 0 Terminology 11 LAN Local Area Network. Sm Wide Area Network. A network covers a large area. Typically connects a WAN rt smaller networks together. The Internet, for example. TVs DLNA stands for Digital Living Network Appliance. It provides an easy way to share media on a network. DLNA requires a server and a player. DLNA In this artic le the player discusse d is LG TVs tha t support DLNA. The server is typically a PC running DLNA server software...but can be other devices. Almost any operating system can run DLNA server software. Common Internet File System (()CIFS). File sharing protocol used by CIFS Windows. The Internet Protocol Suite. Common network protocol used by the TCP/IP internet. Requires each computer to have an IP (Internet Protocol) address. Demilitarized Zone. This allows the IP address of the device entered to Trai DMZ bypass the firewall. Therefore, your NAS can be accessed via the N n ing Internet while other devices on your network are protected. ick Center Internet Service Provider. The company that provides your Internet Foster ISP access. Training Center 2011 Smart TVs Nick Foster Modem Or…you can connect Or…you can directly to a modem. Router AYOUT L Connecting to an existing Connecting network is the most typical and easiest network setup. ETWORK N CONNECTION SETUP 2 0 Wired Connection 11 Router/Gateway Sm DSL/Cable Modem a rt TVs Wireless Connection • AN‐WF100 is a Wi‐Fi USB adapter compatible with all 2010 HDTV models featuring NetCast. • Only this wireless adapter can be used with an LG TV. Trai N • Does not support 2009 models. n ing • ick Sold through LG dealers. Center • Supports IEEE 802.11a/b/g/n Foster INSTALLATION GUIDELINES 2 2. Network 3Function3. Function 0 1Connection1. Connection 11 Setup Setting Test Sm a Connect the TV to the Run IP auto Verify service rt existing network Setting is operational TVs Actual Steps 1) Connect the TV to your router with an Ethernet cable. 2) Go to the Network Menu on the TV and choose the Network Setting option. 3) Highlight the auto setting option (should be default) and press Enter. Trai 4) Wait until it's finished. It will populate the boxes with the settings found. N n ing 5) Close the menu and start using NetCast. ick Center 6) A quick test is to try to get an activation code in the NetFlix application. Foster Wired Connection 2 0 11 Sm Connect the TV to your network using a a standard Ethernet (patch) cable… Cat 5, Cat 5e, rt or Cat 6 cable with RJ45 male connectors. TVs When using a direct connection, you may need a cross‐over cable. When using a direct connection, you may need to use the manual IP setting. Make sure the green light is lit and the orange light blinks. Trai N n ing ick Center Foster 2 0 Menu Setup 11 Sm a 1) Go to the Network Menu on the TV and rt choose the Network Setting option. TVs 2) Highlight the auto setting option (should be default) and press Enter. When would you use manual? If you need to put the TV in an unrestricted zone, you Trai N would enter the IP address of the TV in the n ing ick router’s DMZ or Port Forwarding menu. Center Foster 2 0 11 3) When finished connecting, it will populate Sm the boxes with the settings found. a 4) Close the menu. rt TVs If the setup fails, the TV will let you know at which point it failed.