2013 The Guide to UNHCR’s Emergency Standby Partners Table of Contents Foreword ...................................................................................................................................... 1 Acronyms ..................................................................................................................................... 2 Definitions .............................................................................................................................................. 4 1. General Terms and Conditions ............................................................................................ 5 1.1 Preface ......................................................................................................................................... 5 1.2 Terms and Conditions .............................................................................................................. 5 1.2.1 Cost Implications .......................................................................................................... 5 1.2.2 Criteria for Use of Deployment Arrangements ........................................................ 5 1.2.3 Criteria for Requesting Service Packages ................................................................... 6 1.2.4 Employment Contracts for Deployees ...................................................................... 6 1.2.5 Status of the Deployee ................................................................................................. 6 1.2.6 UN Certificate................................................................................................................ 7 1.2.7 Visa .................................................................................................................................. 7 1.2.8 Insurance ........................................................................................................................ 7 1.2.9 Contract Extension ....................................................................................................... 8 1.2.10 Medical Examinations .................................................................................................. 8 1.2.11 Housing ........................................................................................................................... 8 1.2.12 Working Hours .............................................................................................................. 8 1.2.13 Leave Entitlement ......................................................................................................... 8 1.2.14 Rest and Recuperation (R&R) ..................................................................................... 8 1.2.15 Salary and Daily Subsistance Allowance (DSA) ........................................................ 9 1.2.16 Access to Working Facilities ........................................................................................ 9 1.2.17 Travel Costs ................................................................................................................... 9 1.2.18 General Security Considerations ................................................................................. 9 1.2.19 Security Relocation/Evacuation ............................................................................... 10 1.2.20 Medical Evacuation ..................................................................................................... 10 1.2.21 Injury, Illness or Death of Deployees ...................................................................... 11 1.2.22 Evaluation and Reporting .......................................................................................... 11 1.3 References ................................................................................................................................ 11 2. How to Request a Deployment ......................................................................................... 12 2.1 Steps to Take When Requesting a Deployment ................................................................. 12 2.1.1 Requesting Deployees .................................................................................................... 12 2.1.2 Requesting Support Packages ....................................................................................... 12 2.1.3 Selection of Deployees ................................................................................................... 12 2.2 Roles and Responsibilities of the Requesting Office ......................................................... 13 2.2.1 Security Clearance ........................................................................................................... 13 2.2.2 Arrival of Deployee ........................................................................................................ 13 2.2.3 Reporting Line ................................................................................................................ 13 2.2.4 Briefing ............................................................................................................................. 13 2.2.5 Office Facilities ............................................................................................................... 14 2.2.6 Security ............................................................................................................................. 14 2.2.7 Change in TOR ............................................................................................................... 14 2.2.8 Extension of Deployment ............................................................................................. 14 2.2.9 Handover ......................................................................................................................... 14 2.2.10 Debriefing ........................................................................................................................ 14 2.2.11 Performance Evaluation Report (PER) ....................................................................... 14 3. “Who Does What” Checklist: Standard Deployment Procedures ......................... 16 4. Partner Agency Fact Sheets ............................................................................................... 20 4.1 CANADEM ........................................................................................................................... 20 4.2 CDC ........................................................................................................................................ 22 4.3 DFID 23 4.4 DRC ........................................................................................................................................ 25 4.5 DSB ......................................................................................................................................... 27 4.6 emergency.lu (Luxembourg Ministry of Foreign Affairs) ............................................... 29 4.7 IHP .......................................................................................................................................... 31 4.8 Irish Aid 33 4.9 MSB ......................................................................................................................................... 34 4.10 NRC ........................................................................................................................................ 37 4.11 RedR Australia ....................................................................................................................... 39 4.12 Save the Children Norway ................................................................................................... 41 4.13 SDC/SHA 43 4.14 THW Germany 45 4.15 Veolia Environment Foundation 47 4.16 White Helmets Commission 48 Annexes Annex 1: Summary of Active Standby Partners ....................................................................... 50 Annex 2: Deployment Request Form ........................................................................................ 53 Annex 3: UNHCR Undertaking ................................................................................................. 54 Annex 4: UNHCR Code of Conduct Acceptance Form ........................................................ 56 Annex 5: Performance Evaluation Form for Standby Staff ................................................... 57 Annex 6: Template LoA for Service Package 59 Foreword UNHCR is often faced with a sudden onset of a humanitarian crisis requiring an immediate response. That means that the agency must be able to deliver aid and experts to the affected area without delay. To respond to emergencies most effectively, UNHCR has concluded a number of Standby Partnerships with governmental agencies, NGOs, and private sector organizations that have specific expertise and capacity to complement UNHCR’s internal surge capacity. Through these arrangements, qualified short-term deployees can be provided quickly through simplified procedures and often at no cost to UNHCR. UNHCR also increasingly benefits from a range of technical service packages provided by Standby Partners such as water and sanitation facilities for UNHCR’s persons of concern, innovative initiatives that facilitate communication and harness renewable energy, and the construction of the office and accommodation facilities for UNHCR staff in very challenging locations. The Guide to UNHCR’s Emergency Standby Partners is a revision of the 2008 Guide