DOCUMENT RESUME ED 383 821 CE 063 656 TITLE Report to the Governor on Tourism Training, 1990, 1991, 1992, and 1993. INSTITUTION Hawaii State Dept. of Labor and Industrial Relations, Honolulu. Tourism Training Council. PUB DATE Jan 93 NOTE 217p. PUB TYPE Reports Research/Technical (143) EDRS PRICE MF01/PC09 Plus Postage. DESCRIPTORS Community Colleges; Educational Needs; High Schools; *Hospitality Occupations; *Interpreters; Mobile Educational Services; Needs Assessment; Postsecondary Education; Program Improvement; *Skill Development; Small Businesses; State Standards; *Statewide Planning; *Tourism; Vocational Education IDENTIFIERS *Hawaii; *Tour Guides ABSTRACT This document consists of four consecutive annual reports of the Hawaii Stata Tour:sm Training Council (TTC) to the Governor of Hawaii. The 1990 report examines a study done in 1989 to, assess career advancement opportunities for native Hawaiians in the hotel industry. The study, which was based on a literature review and two rounds of key informant interviews, indicated that native Hawaiian managers are still underrepresented in Hawaii's hotel industry. The Hawaii state legislature appropriated funds to provide tourism training to 177 participants in a pilot series of professional seminars called the School of Travel Industry Management. (TIM). A 6-year action plan for TIM and 16 program improvement recommendations were also developed. The 1991 report looks at a study that assessed training needs at Honolulu International Airport (HIA). In general, most of the airport's employees were found to need training in public relations, safety, control of substance abuse, literacy, foreign language brush-up, and career upgrade. A second study examined the in-housetraining dimension in Hawaii's visitor industry. The study findings were analyzed, and specific recommendations were developed. The 1992 report examines the role of retail salespeople in Hawaii's visitor industry. The TTC also conducted a survey to identify human resource management training programs in Hawaii's visitor sector. The 1993 report examines the way Hawaii's TTC continues to address the human resource component in economic development and to improve career development and employment opportunities for workers in Hawaii's visitor industry. The TTC issued 8 recommendations for improving tourism training in Hawaii and 26 guidelines for addressing the tourism training needs identified by TTC studies. (MN) *********************************************************************** Reproductions supplied by EDRS are the best that can be made * from the original document. *********************************************************************** REPORT TO THE GOVERNOR ON TOURISM T NING U DEPARTMENT OE EDUCATION Cely at Educational Research and Improvement .. EDU ATIONAL RESOURCES INFORMATION CENTER IERICI his document has been reproduced as rctved Rom the person or orgeotzatron orrynetrng CI Moor changes nave been made ic .mprove rproductron ouarey Roads or view or ocarhons staled ,n mts dor u "PERMISSION TO REPRODUCE THIS men' do not necessarily repieseni ontcral OEM positron or policy MATERIAL HAS BEEN GRANTED BY r. TOURISM TRAINING COUNCIL DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS TO THE EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) BEST COPY AVAILABLE 2 1990 REPORT TO THE GOVERNOR ON TOURISM TRAINING GOVERNOR JOHN WAIHEE MARIO R. RAMIL, Director Department of Labor and Industrial Relations JUNE 1990 TOURISM TRAINING COUNCIL Commission on Employment and Human Resources 335 Merchant Street, Suite 354 Honolulu, Hawaii 96813 Telephone: (808) 548-2630 3 TOURISM TRAINING COUNCIL Ciament Judd, Jr. (Chairman) Patricia Camara Paul K. Findeisen Lucy Gay Chuck Gee Gary L. Hotchkin Barbara Mills Elwood Mott, Jr. Marian Rickard Earl Pa Mai Tenn Joyce Tsunoda Winona Whitman Mario R. Ramil, Ex-officio St f Sybil Kyi, Executive Director Dorothy Bremner Dean Georgiev Gloria Chang ON THE COVER: Front, left to right: John De Fries, Special ASS4-tP to the President of Sweeney Dev nt and VP of Lotus Suites, Inc.; Sam Choy, Executive Chef P Aa Hilton Hotel; Denicia Huang, Personnel _Lector atHawaii Prince Hotel Waikiki. Back, clockwise from top: Maxine Olaguera, Personnel Director atSheraton Makaha Hotel; James Cockett, VP and General Manager atSheraton Maui Hotel; Joseph Talon, Foos; & Beverage Director at MauiPrince Hotel; Myrtle Kim, Executive Housekeeper atKaanapali Beach Hotel; Charldon Thomas, VP and General Manager atSheraton Princess Kaiulani. STATE TOURI SIN TRAINING COUNCIL DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS JOHN WAIHEE CLEMENT JUDD. JR. GOVERNOR COUNCIL CHAIRMAN SYBIL S. Y. KYI EXECUTIVE DIRECTOR COMMISSION ON EMPLOYMENT AND HUMAN RESOURCES COUNCIL MEMBERS June 1990 ALU LIKE. INC. AMERICAN SOCIETY OF TRAVEL AGENTS COMMISSION ON EMPLOYMENT AND HUMAN RESOURCES HAWAII HOTEL ASSOCIATION HAWAII RESTAURANT The Honorable John Waihee ASSOCIATION Governor, State of Hawaii HAWAII TRANSPORTATION ASSOCIAT ION State Capitol HAWAII VISITORS BUREAU Honolulu, Hawaii 96813 HOTEL WORKER'S UNION. LOCAL 5. AFLCIO ILWU. LOCAL 142 Dear Governor Waihee: KA43 HANA ALOHA FOR TOURISM UNIVERSITY OT HAWAII. The Tourism Training Council is pleased to submit its 1990 COMMUNITY COLLEGES Report to the Governor on Tourism Training which reflects the UNIVERSITY OF HAWAII. SCHOOL OF TRAVEL Council's mission to address the need for an adequate and INDUSTRY MANAGEMENT well-trained workforce for the visitor industry and provide career development and upgrading for visitor industry employees. MARIO R. RAMIL DIRECTOR DEPARTMENT OF LABOR ANO INDUSTRIAL RELATIONS This year's report features the findings of a year-long study, EX.OFFICIO "Career Advancement of Native Hawaiians in the Hotel Industry", which examines management practices and education priorities to promote the goal of career advancement for Native Hawaiian people. Funding from Alu Like's Native Hawaiian Vocational Education Program made this project possible. The chapter on "Expansion of Tourism Training" reports on the legislative initiative to quickly deliver training to fast-growing resort areas. The Council has developed recommendations which can be useful to educational institutions, visitor industry businesses, and private and public agencies in providing direction for future visitor industry rrlated education and training. The summary of all Council goals and projects is found in Table 7 on page 42. We thank the many individuals and organizations who have assisted the Council in its work. Aloha, Clement Judd, Chairman Tourism Training Council BEST COPY AVAILABLE 335 Merchant St., Room 354 Honolulu, Hawaii 968.3 (808) 548-2630 FAX (808) 548-3285 ACKNOWLEDGEMENTS The Tourism Training Council gratefullyacknowledges the assistance of the following individuals in thepreparation of this report: Mel Ah Yo Tom Linker Robert Allen Cheryl Logan Bella Bell Makalena Karlene Bob Burgess Brian Manoa Betsy Castillo John McCollnm Evelyr Chang Evelyn Meyers Sam Choy Elaine Murphy Lane Ciacci Sharon Narimatsu James Cockett Ella Nakahara Pinkie Crowe Maxine Olaguera John Defries Joni Paahao Prizzca Domingo Vincent Paiva Valerie Farr-Evans James Peltier Alice Frazier Betty Puaa Jay Furfaro Gaylyrn Sakuda Carol Furtado Beverly Shield Lois Greenwood-Audant Deborah S. Shigehara Cindy Heu June Stark Percy Higashi Joe Talon Denicia Huang Brian Tamamoto George Ikeda Charldon Thomas Liz Kaahanui Wendy Tokuda Renee Young Kagemoto Michael White Billie Jean Kam-Takashima Mei Ling Wong Sharon Kamahele-Toriano Jane Yamashiro Lee Karatti Yolie Yee Myrtle Kim Ron Yokota Cheryl Kincaid Pat Yoshioka Judith Kirkendall t; ii TABLE OF CONTENTS Page TRANSMITTAL LETTER ACKNOWLEDGEMENTS ii CAREER ADVANCEMENT OF NATIVE HAWAIIANS IN THE HOTEL INDUSTRY 1 THE EXPANSION OF TOURISM TRAINING 29 TABLE 7. COUNCIL GOALS AM PROJECTS 42 iii 7 The contents of the report on TI..e Career Advancementfor Native Hawaiians in the Hotel Industry were developed under a grantfrom the U.S. Department of Education to the Native HawaiianVocational Education Program of Alu Like, Inc. However, the contents do not necessarily represent the policy of the Department of Education, norshould the reader assume endorsement by the Federal Government. iv CAREER ADVANCEMENT OF NATIVE HAWAIIANS IN THE HOTEL INDUSTRY INTRODUCTION With a grant from the Alu Like Native Hawaiian Education Program, the Tourism Training Council (TTC) of the Hawaii State P.partment of Labor and Industrial Relations was commissioned to do this study in March 1989 to examine career advancement opportunities for Native Hawaiians in the hotel industry. The Council and Alu Like intend that the findings of this study will be used to implement actions which will encourage the greater participation and advancement of Native Hawaiians in hotel careers. Therefore, the Council's recommendations have been transmitted to Alu Like for its consideration. The full report, including the recommendations, is on file with Alu Like. This study reflects the Council's and Alu Like's interest and concern for greater participation of Native Hawaiians in Hawaii's premiere visitor industry, especially giving it a distinct Island character. The assumption of this study is that this Island character, which is represented by the participation of all Island residents and especially Native Hawaiians, helps to define the image of the hotel industry and the state as a whole to the rest of the world, and should be enhanced. Thus, as important contributors to, and as employees performing the ran,,,e of jobs in the