PROFILE OF THE COOP GROUP 2020 CONTENTS 1 Foreword 2 Coop Group business areas 3 The Coop Group at a glance 4 Organization 5 History 6 Together to the top 7 Retail 23 Wholesale and Production 35 Environmental and social issues 7 Retail 23 Wholesale and Production 1 The Coop Group has had an eventful history: what began over 150 years WELCOME TO ago as a small consumer cooperative is now a global retail and wholesale business. In the Swiss retail sector, we operate the country’s densest THE WORLD network of sales outlets comprising 2 333 stores. We are everywhere where our customers are – from small mountain villages to the big towns OF COOP and cities. In addition to our supermarkets, we also operate a number of specialist formats, where providing individual advice is paramount. Our second mainstay is wholesale and production, where we are a global player. In wholesale alone, we have a presence in Germany, Poland, Romania, Russia, France, Austria and Switzerland through our subsidiary Transgourmet. The world of Coop is extremely diverse. So every day, we pursue the same goal: whether in retail, wholesale or production, we wish to have a range to suit every customer. Our efforts focus on fulfilling their wishes and require- ments. Ultimately, our aim is always to make shopping an enjoyable experience. We are quick to take up current trends and respond to them with innovative solutions. In addition to being sustainability pioneers, we are systematically expanding our online offering and in retail are taking a cross-channel approach combining bricks-and-mortar and online trading. In wholesale, we combine cash & carry and wholesale supplies, thereby creating entirely new shopping experiences for all customers. I hope you enjoy reading our corporate profile – welcome to the world of Coop! Joos Sutter Chairman of the Executive Committee (CEO) 2 COOP GROUP BUSINESS AREAS As at 1 March 2020 COOP GROUP RETAIL WHOLESALE / PRODUCTION Coop Supermarket Transgourmet Group Coop City Transgourmet Central and Eastern Europe Coop Building & Hobby Transgourmet France Coop@home Transgourmet Österreich Coop Restaurant Transgourmet Switzerland Coop Mineraloel Coop Vitality pharmacies Bell Food Group AG ITS Coop Travel Bell Interdiscount Eisberg Microspot.ch Hilcona Dipl. Ing. Fust Hügli Nettoshop.ch/Schubiger/Service7000 Livique/Lumimart Coop manufacturing companies Import Parfumerie Chocolats Halba/Sunray Christ Watches & Jewellery Steinfels Swiss Marché Restaurants Schweiz Swissmill Betty Bossi Reismühle Brunnen/Nutrex The Body Shop Switzerland Pearlwater Mineralquellen BâleHotels Coop Bakeries Update Fitness Cave Tropenhaus Frutigen Banana Ripening Plant Coop Immobilien Railcare Others RETAIL WHOLESALE PRODUCTION FÜR BESSERESSER. Watches & Jewelry 3 THE COOP GROUP AT A GLANCE The Coop Group is well positioned: one mainstay is the retail business comprising the Coop supermarkets and a number of specialist formats in Switzerland; the second is the international wholesale and production business. 30 669WHOLESALE CHF million 29 633 CHF million Total sales Net sales RETAIL 20 159 CHF million 9 474 CHF million Net sales in Switzerland Net sales abroad 782 CHF million 2 605 CHF million 2.6 % of net sales Net sales online trading Operating result (EBIT) 531 CHF million 1. 8 % of net sales 50.2 % Profi t for the fi nancial year Equity ratio 2 478 Switzerland Sales outlets / markets 63 % Abroad 90 307PRODUCTION37 % Number of employees Percentage of employees As at 31 December 2019 4 ORGANIZATION OVER 2.5 MILLION MEMBERS REGIONAL COUNCILS Suisse Romande Nordwestschweiz Ostschweiz incl. FL Bern Zentralschweiz-Zürich Ticino DELEGATE ASSEMBLY COOP GROUP BOARD OF DIRECTORS CHAIRMAN VICE-CHAIRWOMAN Peter Eisenhut Michela Ferrari-Testa Susanne Giger Hansueli Loosli Irene Kaufmann Petra Joerg Perrin Hans-Jürg Käser Roman Kuhn Doris Leuthard Bernard Rüeger COOP GROUP EXECUTIVE COMMITTEE CHAIRMAN VICE-CHAIRMAN Reto Conrad Christian Coppey Daniel Hintermann Daniel Stucker Adrian Werren Joos Sutter Philipp Wyss RETAIL WHOLESALE PRODUCTION Joos Sutter TRANSGOURMET GROUP BELL FOOD GROUP Chairman of the Executive Committee Head of Retail Business Unit John Matthew, Frank Seipelt Lorenz Wyss Philipp Wyss Chief Executive Officers Chairman of the Group Executive Board, CEO Vice-Chairman of the Executive Committee Transgourmet Central and Eastern Europe Head of Marketing / Purchasing Business Unit Volker Baltes Eric Decroix Member of the Group Executive Board Reto Conrad Chief Executive Officer Transgourmet France Head of IT / Production / Services Business Unit Xavier Buro Member of the Group Executive Board, CFO Christian Coppey Manfred Hayböck, Thomas Panholzer Head of Property Business Unit General Management Transgourmet Österreich Marco Tschanz Daniel Hintermann Member of the Group Executive Board, Head of Logistics Business Unit Philipp Dautzenberg Chief Financial Officer Chief Executive Officer Daniel Stucker Transgourmet Switzerland Head of Trading Business Unit Adrian Werren The remaining manufacturing companies Head of Finance Business Unit operate as retail divisions. 5 HISTORY Coop can look back on a history spanning over 150 years. Here are the milestones along the way. 1864 1890 1902 1914 Jean Jenny-Ryffel sets up Numerous societies – Publication of the first issue Introduction the first Swiss consumer including the Schwanden of the “Genossenschaftliches of the “CO-OP” cooperative in Schwanden. consumer cooperative – Volksblatt”, now the Coop brand. combine to form the member press. Verband schweizerischer Konsumvereine. 1969 1989 1993 2001 The Verband schweizerischer Introduction of Oecoplan, Coop launches the organic Fourteen regional Konsumvereine becomes Coop’s first own-label own-label brand Naturaplan, societies and the central Coop Switzerland. sustainability brand. helping organic products Coop Switzerland merge make their breakthrough in to form a cooperative. Switzerland. 2005 2011 2017 2019 Together with the German Full acquisition of the With the completion of Microspot.ch advances Rewe Group, Coop sets Transgourmet Group. the Coop distribution from a domestic and up the Transgourmet joint centre in Schafisheim in consumer electronics venture and enters the 2016 and the Coop provider to become a international wholesale production centre Pratteln comprehensive Swiss market. Salina Raurica in 2017 online shopping centre Coop concludes its with a marketplace logistics and bakery function. strategy LoBOS. 6 TOGETHER TO THE TOP Our vision, a shared corporate profile and company-specific mission statements shape our day-to-day work and Coop’s corporate culture. Our 90 000 employees all share the same Group vision: “Together to the top”. Our corporate profile The corporate profile is also the same for all sales formats and companies in the Coop Group. It shows how we perceive our work and how we conduct ourselves: Close close, diverse, distinctive, innovative and partnership-oriented. Together, we reach The mission statements are set out for each company and each format individually out to one another. and reflect its positioning in the sector and strategic focus. With their respective mission statements, the companies and formats make their contribution to the Group-wide vision and corporate profile. Diverse Together, we achieve excellent products and services. Distinctive Together, we create added value. Together to the top Innovative VISION Together, we shape our future. close diverse Partnership-oriented Together, we inspire trust. distinctive innovative partnership-oriented CORPORATE PROFILE company-specific MISSION STATEMENTS RETAIL 8 Retail RETAIL AT A GLANCE With 2 333 sales outlets throughout Switzerland, Coop is close to its customers. Supermarkets, specialist formats and online shops cater to every customer requirement. Coop offers its customers the densest network of sales outlets in the country, covering a sales area of around 1.9 million m2 in total. This includes supermarkets measuring at least 30 m2 and megastores with over 8 000 m2 as well as specialist formats such as Coop City department stores in customer-friendly locations, Building & Hobby outlets including garden centres, Coop Vitality pharmacies, Coop restaurants and Pronto shops plus numerous specialist stores such as Interdiscount and Livique that do not display the Coop logo. These sales formats offer Coop’s customers a range to suit every need – in the right place and at the right time. And if visiting aWHOLESALE store during the generous opening hours is not 2enough, they can place orders around the clock0 in Coop’s online shops. RETAIL Key fi gures on the Retail Business Area 17 986 CHF million 2 333 Net sales Sales outlets 47 455 1 891 825 m2 Number of employees Sales area 913 CHF million Net sales online trading 2019 1As at 31 December 2019 9 9 RETAIL – FOOD FORMATS Coop to go is a convenience concept for Sapori d’Italia is the specialist for Italian high-footfall locations. The range includes products. In addition to delicatessen items take-away products – from hot paninis such as antipasti, peppers stuffed with to muesli, through juice and coffee to cream cheese, different-shaped pasta or smoothies. seasonal specialities such as panettone, Sapori d’Italia offers delights such as www.cooptogo.ch focaccia baked in-store, freshly prepared cornetti al cioccolato or house-roasted espresso with a golden-brown “crema”. Sapori d’Italia products are now also avail- able in Coop supermarkets. www.saporiditalia.ch The Karma Shop offers vegetarian and vegan products from all