Policy number: [123456789 ] Insured name: [Policy Holder name] Effective Date: [dd/mm/yyyy] Euler Hermes EH Corporate Advantage General Terms and Conditions 0 EH Corporate Advantage General Terms and Conditions Allianz World Policy - Trade Credit Insurance Important customer information Welcome to Allianz World Policy - Trade Credit Insurance. About Allianz The insurer of this product is Allianz Australia Insurance Limited (“Allianz”) (ABN 15 000 122 850), AFS Licence No. 234708, of 2 Market Street, Sydney, NSW, 2000. About Euler Hermes Australia Pty Limited. Euler Hermes Australia Pty Limited (“Euler Hermes”) (ABN 45 109 696 728 AFS Authorised Rep- resentative No. 303 418 of Suite 1403, 2 Market Street, Sydney, NSW 2000, GPO Box 3692, Sydney, NSW 2001,Tel: +612 8258 5108, Fax: +612 8258 5060) is authorised by Allianz to ar- range, issue, vary and dispose of this insurance on our behalf under a binding arrangement we have with them. In this document, unless otherwise stated, a reference to “we”, “our” or “us” is a reference to Allianz and/or a reference to Euler Hermes depending on their respective roles as described above. Contact and Notification Details All correspondence relating to the Policy must be sent to: Euler Hermes Australia Pty Limited, GPO Box 3692, Sydney, NSW 2001, Australia. Written notices sent by us to the Insured may be sent by facsimile, mail or email. Notices sent by facsimile will be effective on confirmation of suc- cessful transmission being obtained by the sender. About this Insurance When we agree to insure you (the Insured), we do so based on the information provided to us by you or on your behalf and subject to payment of the required Premium. We insure you in accord- ance with the terms and conditions of your Policy . Your Policy consists of this document and any Endorsement, specification, attachment or memoranda affixed (or intended to be affixed) to it, your Special Terms and Proposal . All of them should be read as if they were one document. Special Definitions apply which are set out in the Definitions Section. We only cover those parties shown in your Special Terms unless otherwise stated in the Policy as being a person or entity entitled to cover. We cover you for the Policy Period and do not pay more than the credit limits shown in the Policy . It is important you read this document and the other documents that make up your Policy carefully to ensure that you have appropriate protection. Keep your Policy in a safe place and ensure you read the following important Duty of Disclosure and Privacy infor- mation. Your Duty of Disclosure Before you enter into a contract of insurance with us, you have a duty, under the Insurance Con- tracts Act 1984, to disclose to us every matter that you know, or could reasonably be expected to know, is relevant to our decision whether to accept the risk of the insurance and, if so, on what terms. You have the same duty to disclose those matters to us before you renew, extend, vary or rein- state the contract. This duty of disclosure applies until the contract is entered into (or renewed, extended, varied or reinstated as applicable). Your duty however does not require disclosure of any matter: - that diminishes the risk to be undertaken by us ; or - that is of common knowledge; or Page 1/15 EHCA_GTC_Aus_v.1.1 EH Corporate Advantage EH Corporate Advantage General Terms and Conditions - that we know or, in the ordinary course of our business as an insurer, ought to know; or - as to which compliance with your duty is waived by us. Non-disclosure If you fail to comply with your duty of disclosure, we may be entitled to reduce our liability under the contract in respect of a claim, cancel the contract, or both. If your non-disclosure is fraudulent, we may also have the option of avoiding the contract from its beginning. Who must tell us? Everyone who is insured under the Policy must answer the questions in this way. If any person to be insured has not disclosed their relevant information to us directly, the person applying to us di- rectly is treated as having made disclosure on behalf of all such persons. What happens if you or they do not comply with this duty? If you or they do not answer the questions in this way, we may cancel the Policy and/or reduce the amount we pay if you make a claim. If fraud is involved, we may treat the Policy as it if never exist- ed, and pay nothing. Privacy Act 1988 – Information PRIVACY NOTICE This document sets out how we use, collect and disclose personal information about you. It replaces any information about privacy in the insurance documentation we have previously provided to you. Further information is in our Privacy Policy available at http://www.oceania.eulerhermes.com/en/euler-hermes/legal.html. In Australia, Euler Hermes provides trade-related credit insurance solutions as agent of the insurer Allianz. At Allianz and Euler Hermes, we give priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy Act 1988 (Cth ). How We Collect Your Personal Information We usually collect your personal information from you, your creditors and mercantile agents. We may also collect it from our agents and service providers; other insurers and insurance reference bureaus; people who are involved in a claim or assist us in investigating or processing claims, in- cluding third parties claiming under your Policy , witnesses and medical practitioners; third parties who may be arranging insurance cover for a group that you are a part of; law enforcement, dispute resolution, statutory and regulatory bodies; marketing lists and industry databases; and publicly available sources. Why We Collect Your Personal Information We collect your personal information to enable us to provide our products and services, including to process and settle claims; offer our products and services and those of our related companies, bro- kers, intermediaries and business partners that may interest you; and conduct market or customer research to determine those products or services that may suit you. Page 2/15 EHCA_GTC_Aus_v.1.1 EH Corporate Advantage EH Corporate Advantage General Terms and Conditions Who We Disclose Your Personal Information To We may disclose your personal information to others with whom we have business arrangements for the purposes listed in the paragraph above or to enable them to offer their products and ser- vices to you. These parties may include our related body corporates, insurers, intermediaries, rein- surers, insurance reference bureaus, related companies, our advisers, persons involved in claims, external claims data collectors and verifiers, parties that we have an insurance scheme in place with under which you purchased your Policy and investigators and recovery agents. Disclosure may also be made to government, law enforcement, dispute resolution, statutory or regulatory bod- ies, or as required by law. Disclosure Overseas Your personal information may be disclosed to other companies in the Allianz and Euler Hermes Groups, business partners, reinsurers and service providers that may be located in Australia or overseas. The countries to which this information may be disclosed will vary from time to time, but may include Canada, Germany, New Zealand, United Kingdom, United States of America, France and other countries in which the Allianz and Euler Hermes Groups have a presence or engages subcontractors. We regularly review the security of our systems used for sending personal infor- mation overseas. Any information disclosed may only be used for the purposes of collection de- tailed above and system administration. Access to Your Personal Information and Complaints You may ask for access to the personal information we hold about you and seek correction by call- ing (02) 8258 5152 EST 8am-6pm, Monday to Friday. Our Privacy Policy contains details about how you may make a complaint about a breach of the privacy principles contained in the Privacy Act 1988 (Cth) and how we deal with complaints. Our Privacy Policy is available at www.allianz.com.au and http://www.oceania.eulerhermes.com/en/euler-hermes/legal.html. Contact for assistance or confirmation of cover If you need to confirm any Policy transaction or clarify any of the information contained in this Poli- cy Document or if you have any other queries, contact us. General Insurance Code of Practice – providing you with even better service The General Insurance Code of Practice was developed by the Insurance Council of Australia to further raise standards of practice and service across the insurance industry. We keenly support the standards set out in the Code. You can obtain more information on the Code of Practice and how it assists you by contacting us. Preparation Date: 8/3/2010 Dispute resolution process – helping you solve any problems We have a free internal complaints resolution process that can be accessed by contacting us. If this process doesn’t resolve the complaint we will give you information about how to access available external dispute resolution schemes. Page 3/15 EHCA_GTC_Aus_v.1.1 EH Corporate Advantage EH Corporate Advantage General Terms and Conditions EH Corporate Advantage General Terms and Conditions Table of contents A. Scope of your Policy 1. Insuring agreement 2. Event and date of loss 3. Insured receivable 4. Uninsured receivable B. Managing your Policy 5. Your credit management and reporting obligations 6. Your Insured Turnover , calculation and payment of premium 7. Your Permitted Limits C. Claims and Debt Collection 8. Making a claim under your Policy by filing a Claim and Collection form 9.