Version 2012.7 November, 2012 AT&T ® Voice DNAP User Guide for Voice DNA and Remote Worker User Guide AT&T — PROPRIETARY Use pursuant to Company instructions © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. The information in this document is provided by AT&T for informational purposes only. AT&T does not warrant the accuracy or completeness of the information or commit to issue updates or corrections to the information. AT&T is not responsible for any damages resulting from use of or reliance on the information. © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Voice DNA User® Guide Contents Welcome ............................................................................................................1 Audience............................................................................................................1 Web Interfaces .............................................................................................................. 2 Getting Started .............................................................................................................. 2 Logon Procedures ............................................................................................3 Initial Logon ................................................................................................................... 3 Bypassing the AT&T BusinessDirect Home Page ......................................................... 8 Log Off Procedures ....................................................................................................... 9 Logging Off ............................................................................................................... 9 User ID Unknown .......................................................................................................... 9 Forgot Your Password ................................................................................................... 9 Password Aging ............................................................................................................ 9 Default Window Size ..................................................................................................... 9 Alerts Settings ............................................................................................................. 10 How to get Help for AT&T Voice DNA ........................................................ 11 Placing a Call ..................................................................................................14 Placing a Speed Dial Call ............................................................................................ 16 Messages..........................................................................................................19 Fax Messaging ............................................................................................................ 22 Listening to a Message ............................................................................................... 23 Listen to Voicemail Message .................................................................................. 23 Returning Calls to Mailbox Access Numbers .............................................................. 23 Forwarding a Message by E-Mail ............................................................................... 24 Adding a Contact from the Messages List .................................................................. 27 Deleting Messages...................................................................................................... 28 Editing Directory Contact Information for a Message Name ....................................... 29 Adding or Changing Mailbox Settings ......................................................................... 30 Determine Your Mailbox Access Number ............................................................... 30 Changing Your Mailbox Settings ............................................................................. 32 © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Version 2012.7 November 8, 2012 i AT&T Voice DNA User® Guide Table of Contents New Message Notifications ................................................................................ 32 Send an e-mail Alert When a New Message Arrives.......................................... 32 Forward a New Message as an Attachment ...................................................... 33 Send a Pager Notification Each Time a Message Arrives .................................. 33 Add a Pager........................................................................................................ 34 Change a Pager ................................................................................................. 36 Disable Pager Notification .................................................................................. 36 Add a Wireless Telephone to Your Mailbox ............................................................ 36 Removing a Wireless Telephone From Your Mailbox ............................................. 39 Change Your Mailbox PIN....................................................................................... 41 Message Problems ..................................................................................................... 42 Voicemail for Multiple Line Appearance (MLA) ........................................................... 42 Shared Mailbox ........................................................................................................... 43 Shared Mailbox Message Retrieval ........................................................................ 44 Shared Mailbox Member - Locate Me Settings ...................................................... 45 Making a Conference Call .............................................................................47 Adding a Caller to a Conference Call in Progress ...................................................... 53 Drop a Caller From a Conference Call in Progress .................................................... 53 Ending a Conference Call ........................................................................................... 53 Using Speed Dial ............................................................................................54 Speed Dialing .............................................................................................................. 55 Viewing your Speed Dial Lists ..................................................................................... 56 Creating a Speed Dial Entry ........................................................................................ 57 Deleting a Speed Dial Entry ........................................................................................ 58 Using the Directory ........................................................................................59 Viewing the Directory .................................................................................................. 60 Moving Through the Directory ..................................................................................... 61 Jumping Alphabetically ............................................................................................... 61 Searching the Directory .............................................................................................. 62 View Contacts ............................................................................................................. 63 Making Calls to Directory Numbers ............................................................................ 64 Adding a New Contact ................................................................................................ 65 Editing Directory Entries ............................................................................................. 67 Editing Directory Contact Information ......................................................................... 68 Exporting a Directory and Contacts ............................................................................ 68 Managing Calls...............................................................................................71 Using Locate Me ......................................................................................................... 72 Setting Up Locate Me ............................................................................................. 74 Using the Locate Me Rules ......................................................................................... 76 Forwarding Behavior ................................................................................................... 80 Adding a User Group/Speed Dial to a Company Directory Contact ........................... 82 Locate Me Scheduler .................................................................................................. 84 Configure Locate Me Scheduler ............................................................................. 84 Set the Default Call Treatment on the Locate Me Scheduler ............................. 84 Add a Call Treatment .............................................................................................