The best of Air France-KLM in Africa December 2014 1 Libreville AIRF_1310357 • MASTER Presse Mag UK AF/KLM Afrique • PP • 210 x 297 mm • Visuel : Réseau Afrique ILG • BAG ENJOY THE ENTIRE WORLD DEPARTING FROM AFRICA Thanks to the partnership between AIR FRANCE and KLM along with our SkyTeam partners, we offer one of the largest networks giving you access to over 1000 destinations. AIRF_1310357_AF_KLM_Afrique_UK_210x297_PM_CS3.indd 1 20/11/13 14:14 In Africa, the Air France-KLM Group aims to meet its customers’ expectations by offering them the best of its products and services. NEW TRAVEL CABINS ON BOARD On 4 December 2014, Air France unveils all its new long-haul cabins in Africa for the first time during a special flight from Paris-Charles de Gaulle to Libreville (Gabon). African customers will be able to enjoy a designer suite in La Première or make themselves comfortable in a private cocoon in the sky in Business class. They will also discover the new Premium Economy class, offering 40% more space and the new Economy class, offering optimum travel comfort. As from spring 2015, Libreville as well as Douala (Cameroon) and Malabo (Equatorial Guinea) will be regularly served by Boeing 777 equipped with the Company’s new cabins. Moreover, KLM now offers its new World Business Class to Africa, on flights operated by Boeing 747- 400 between Amsterdam-Schiphol and Nairobi (Kenya). NEW ON THE AIR FRANCE-KLM NETWORK IN AFRICA Since 26 October 2014, Air France has been serving Abidjan by A380, the largest superjumbo in its fleet, with three weekly frequencies. With exceptional dimensions, this aircraft offers optimum travel comfort for all. The other flights are operated by Boeing 777-300 (four weekly frequencies). KLM is reorganizing its network in East Africa to adapt to the market’s specific expectations. Capacity to Dar es Salaam (Tanzania) and Entebbe (Ouganda) has been increased. The two cities are now directly served three times weekly. On the other days, they are served via Kilimandjaro (Tanzania) and Kigali (Rwanda) respectively. AIR France-KLM, A pLAyER INVESTED IN Africa This winter, Air France-KLM is operating flights to 39 destinations on the African continent, connecting it to the hubs at Paris-Charles de Gaulle, Amsterdam-Schiphol as well as another 231 destinations worldwide. The Group also develops local partnerships, and has signed agreements with many African air transport players (Kenya Airways, TAAG Angola Airlines, Air Côte d’Ivoire, kukula.com, Comair), offering its customers an additional 20 destinations throughout Africa. 3 Tunis1 Algiers Rabat 2/d 3/d + 5/d 5/d Casablanca 4/d Cairo AF 6 / KL 4 Marrakech2 5/w Nouakchott3 AF 4 Dakar AF 7 Niamey AF 5 Bamako AF 7 N'Djamena AF 3 Djibouti AF 1 Conakry3 AF 7 Ouagadougou7 AF 7 Abuja AF 7 Freetown4 5 Bangui AF 1 5 Abidjan AF 7 Yaoundé AF 4 Entebbé KL 7 Accra KL 7 6 Lomé AF 4 Kigali Nairobi KQ 14 / KL 7 Brazzaville AF 4 Cotonou AF 5 KL 7 Kilimandjaro KL 7 Lagos AF 7 / KL 7 Kinshasa AF 4 Dar es salaam KL 7 Port Harcourt AF 7 Luanda AF 2 / KL 2 Malabo AF 7 Libreville AF 7 Douala AF 7 Pointe Noire AF 6 Antananarivo AF 3 Johannesburg AF 7 / KL 7 1 Tunis: 3 daily flights on departure from CDG + 5 daily flights on departure from Marseille 2 Marrakech: 3 weekly flights on departure from Marseille + 2 weekly flights on departure from Toulouse Cape Town AF 4 / KL 7 3 Conakry / Nouakchott: 3 weekly flights CDG-Conakry + 4 weekly flights CDG-Nouakchott-Conakry 4 Freetown: temporarily suspended 5 Yaoundé: 3 weekly flights CDG-Yaoundé + 1 weekly flight CDG-Bangui-Yaoundé 6 Nairobi: 7 weekly flights AMS-Nairobi operated by KLM + up to 7 weekly flights AMS-Nairobi operated by Kenya Airways + up to 7 weekly flights CDG-Nairobi operated by Kenya Airways 7 Ouagadougou: 2 weekly flights CDG-Ouagadougou + 5 weekly flightsCDG-Niamey-Ouagadougou The Air France-KLM network in Africa Extensively present in Africa, Air France and KLM currently fly to 39 destinations in Africa. Thanks to its joint-venture partnership with Kenya Airways, the Air France-KLM Group can offer even more flight frequencies between Europe and Africa and is expanding its network with 16 destinations: - Addis Abeba (Ethiopia) - Blantyre (Malawi) - Bujumbura (Burundi), - Harare (Zimbabwe) - Khartoum (Sudan) - Lilongwe (Malawi), - Livingstone (Zambia) - Lubumbashi (Democratic Republic of Congo) - Lusaka (Zambia) - Mayotte - Maputo (Mozambique) - Mombasa (Kenya), - Moroni (Comores) - Nampula (Mozambique) - Ndola (Zambia) - Zanzibar The Group also has a code-share agreement with the South-African airlines Comair and kulula.com, offering four other destinations in South Africa via Johannesburg or Cape Town: - Durban - Port Elizabeth 5 Air France Boeing 777 3 Questions for Frank Legré, Senior Vice President Africa Air France-KLM LIBREVILLE IS THE FIRST AFRICAN DESTINATION TO DISCOVER AIR FRANCE’S NEW CABINS DURING A SpECIAL FLIGHT. WHy HAVE yOU CHOSEN THIS DESTINATION ? Yes, Air France is unveiling its new travel cabins for the first time in Libreville. Choosing Libreville was easy, as it is a business destination with many companies established there. By offering our customers travelling on business our new cabins, notably La Première and Business, we aim to listen to them and meet their expectations in terms of comfort. However, our move upmarket targets all our customers! With the new Premium Economy and Economy cabins, everyone can enjoy optimum travel comfort. This move upmarket not only concerns the cabins but also the quality of the customer relationship. From check-in to the flight via our offer of products and services, every effort is made to ensure that our customers enjoy a privileged moment on board. We wish to pursue our commitment in Libreville by offering the best of our products and services. This is why since March 2014, Air France has been operating a daily flight by Boeing 777 from Paris-Charles de Gaulle to Libreville. In spring 2015, this route will be regularly equipped with the new Best cabins. IN A contexT of global competition, what IS AIR France-KLM’S position IN Africa? Air France-KLM and Africa share a long history. The Paris-Charles de Gaulle-Libreville service is a historic route that Air France has been serving for over 65 years. The majority of Air France services to Africa were launched between 1933, the date of the Company’s creation, and 1940, i.e., over the first years of its existence! The African continent was also the stopover for passengers travelling on to South America and the East. Our presence in Africa is first and foremost about loyalty. We know this continent well, we aren’t discovering it today as it emerges, unlike more opportunistic competitors. You cannot spend over 78 years in Africa without feeling a strong sense of attachment. The Air France-KLM Group directly employs over 4,000 staff in Africa, including Servair, a subsidiary of Air France and the leading airline caterer. We also play a role in the economy of the countries we serve. What are THE Group’S ASSETS IN Africa? Firstly, our vast network offers flights across the whole of Africa. This winter, we are offering 39 destinations in Africa on departure from Paris-Charles de Gaulle and Amsterdam-Schiphol, and much more thanks to our strategic partnerships with African companies such as Kenya Airways, Comair, or recently with the main South-African low-cost airline, kulula.com. Our products and services are designed to make the difference. Air France and KLM are investing in the renewal of their long-haul cabins. The Group aims to become a global reference. We offer our best products and services to our African customers. Since October 2014, Air France has been operating flights by A380, our largest super jumbo, to Abidjan, with three weekly frequencies. Moreover, Douala, Malabo and Libreville will be the first destinations to welcome the Air France Boeing 777 fully equipped with its four new travel classes in 2015. On flights to Africa, KLM’s new World Business Class is already available on flights to Nairobi (Kenya), served by 747-400. Furthermore, we have developed innovative tailor-made services designed to facilitate travel for our customers. A more generous baggage allowance on flights to Africa, examples of African gastronomic produce available on board are just some of the many special attentions that make the difference. As for digital innovations, our exclusive “AF Connect” or “KLM Connect” services proactively inform customers in real time of any changes to their flight. The social networks are also a precious tool for interacting with our customers. On Facebook and Twitter, we directly answer our customer’s travel questions 24/7. 7 Dedicated airport staff Personalized services on African routes Air France offers customers on its African routes tailor-made services as soon as they arrive at the airport, as well as the excellence of French in-flight service. AT THE airport Dedicated airport staff At Paris-Charles de Gaulle, a team of experts from the African continent is present on all flights to and from Africa, where they provide commercial assistance to passengers, taking into account the geopolitical, commercial, regulatory and cultural characteristics of each country. To make passenger handling easier, Air France has multicultural teams familiar with the specific expectations of its international customers. On a daily basis, they welcome close to 5,000 passengers, helping them with check-in and with their connections between flights. A more advantageous baggage policy to Africa Air France and KLM offer a larger baggage allowance than on the rest of the long-haul network, to most African destinations.