Standard Operating Procedures February 13, 2020 Version 1.2 Standard Operating Procedures Page 2 Contents Record of Changes ........................................................................................................................................................ 5 Preface ............................................................................................................................................................................... 6 Dedication......................................................................................................................................................................... 7 The Founders .................................................................................................................................................................. 9 Administrative and Staff Structure ..................................................................................................................... 10 The Administrative Team ................................................................................................................................... 10 The Staff....................................................................................................................................................................... 11 Hiring ......................................................................................................................................................................... 11 Staff Warnings ...................................................................................................................................................... 11 Termination ........................................................................................................................................................... 12 Organizational Structure ..................................................................................................................................... 13 Pilot and Fleet Structure .......................................................................................................................................... 14 Pilot Identification .................................................................................................................................................. 14 Pilot Ranks .................................................................................................................................................................. 14 Pilot Membership Requirements ......................................................................................................................... 16 Flight Requirements .............................................................................................................................................. 16 Transfer Hours .......................................................................................................................................................... 16 Code of Conduct ..................................................................................................................................................... 17 Violations .................................................................................................................................................................... 19 Staff Requirements .................................................................................................................................................... 21 Retirement/Inactivity ........................................................................................................................................... 21 Flight Operations ........................................................................................................................................................ 22 Age Requirement ................................................................................................................................................... 22 PIREPs ......................................................................................................................................................................... 22 Landing Rates .......................................................................................................................................................... 22 Fuel ............................................................................................................................................................................... 22 Diversions .................................................................................................................................................................. 23 Acceleration .............................................................................................................................................................. 23 Standard Operating Procedures Page 3 Rank and Aircraft Type ........................................................................................................................................ 23 Livery ........................................................................................................................................................................... 23 Overspeeds ............................................................................................................................................................... 23 Double Dipping ....................................................................................................................................................... 24 Appeals to PIREP Denials ................................................................................................................................... 24 Leave of Absence ................................................................................................................................................... 24 Videos .............................................................................................................................................................................. 25 Purpose ....................................................................................................................................................................... 25 Recording ................................................................................................................................................................... 25 Use of TDV logo ..................................................................................................................................................... 25 Legal ................................................................................................................................................................................. 26 Privacy Policy ........................................................................................................................................................... 26 Appendix A .................................................................................................................................................................... 36 Job Descriptions ...................................................................................................................................................... 36 Chief Executive Officer (CEO) ...................................................................................................................... 36 Chief Financial Officer (CFO) ........................................................................................................................ 36 Director of Human Resources (DHR) ....................................................................................................... 36 Director of Information Technology (DIT) ............................................................................................. 37 Director of Pilot Operations (DPO) ........................................................................................................... 37 Hub Manager (HM) ........................................................................................................................................... 37 Social Media Coordinator (SMC) ................................................................................................................. 37 Graphic Designer ...............................................................................................................................................38 Events Coordinator (EC) .................................................................................................................................38 Communications Coordinator (CC) ...........................................................................................................38 Appendix B .................................................................................................................................................................... 39 Allowed Scheduled Flight Airlines .................................................................................................................. 39 SKYTEAM Airlines .............................................................................................................................................. 39 Delta Connection Airlines ............................................................................................................................. 40 Partner Airlines ...................................................................................................................................................