Government of India Department of Space U. R. Rao Satellite Centre Bengaluru Invitation to Tender for providing Services of Paramedical Staff viz, Nurses, Pharmacists, Clinical Laboratory Technicians, Physiotherapists, Radiographer and Medical Attendants at various Health Centres of ISRO/DOS located at Bengaluru 1.0 Preamble: 1.1 The U. R. Rao Satellite Centre [URSC], is located at HAL Airport Road, Vimanapura Post, Bengaluru-560 017. 1.2 URSC, Bengaluru is the lead Centre of Indian Space Research Organization [ISRO] responsible for realizing Satellites. URSC over a period of four decades has grown into a large hub of Technology base with over 2500 employees. As a measure of welfare, Department of Space (DOS) initiated the Health Care Services to its employees and dependents of employees since 1973 under the Contributory Health Service Scheme (CHSS). The Services are being rendered through this scheme at the ISRO Health Centres established by ISRO for outpatients inclusive of Investigations, X-ray and Physiotherapy. 1.3 Further, the Area Medical Officers (AMOs) are appointed as an extension of Health Centre for out-patient services to extend/render the services of Hospital/Nursing Homes empanelled as per the CHSS. At present an average of 200-240 out-patient’s consultations and medical treatments are provided per day at Jeevan Bima Nagar Health Centre. We also have six small out-patient Health Units and five First Aid Centres located in various DOS Housing Colonies and Work places. 1.4 URSC has established a Health Centre at Jeevanbimanagar with all necessary amenities for providing specialty Medical and Surgical Treatments for the beneficiaries under one roof, thereby reducing the burden of the patients visiting various hospitals located at far off distances. The Health centre building is General Terms and Conditions 1 around 10,000 sq. ft located in Jeevanbimanagar, adjacent to Kendriya Vidyalaya NAL,Bengaluru. 1.5 Further, it is decided to enter into a Comprehensive Contract with capable Service Provider/Agency for availing the Services of Paramedical Staff Viz, Nurses, Pharmacists, Clinical Laboratory Technicians, Physiotherapists, Radiographer and Medical Attendants at various Health Centre of ISRO/DOS located at Bengaluru. 1.6 The Service Provider shall submit: Service Provider Details as per Annexure-A. Service Provider has to submit Price Bid as per Annexure-B in the Price bid form. Service Provider Declaration Form as per Annexure-C. Service Provider Declaration stating that no court case is either pending/or being contemplated against the Proprietor or Company as per Annexure-D. Service Provider has to submit Compliance Statement as per Annexure-E. Secrecy and Non-Disclosure Agreement as per Annexure-F. This is a Two Part Tender. Qualification and Experience for Paramedical Staff as per Annexure-G Details of Personnel to be deployed as per Annexure-H Working Hours of Health Units as per Annexure-I 1.7 Pre-Bid Meeting: A Pre-Bid meeting is arranged by U. R. Rao Satellite Centre, Bengaluru in order to have a better understanding of our Invitation to Tender document, clarify doubts if any, and other allied technical details. The interested Vendor[s] is hereby requested to take part in the Pre-Bid meeting on the Date, Time and Venue as mentioned below: - Date: 03.04.2019 @ 10:00 am. Venue: Conference Hall of ISRO Health Centre, Jeevanbima Nagar, Bengaluru Focal Point: Dr. K.Vidyashankar, Chief Medical Officer, Contact No. 080 2508 2639 E-mail: [email protected] Shri Venkatesh.S, Head, Purchase & Stores Contact No. 080 2508 4370 Email: [email protected] General Terms and Conditions 2 Interested Vendor[s] may please provide the details of the representative[s] taking part in the Pre-Bid meeting well in advance in order to arrange for Security clearance. Please note that request for “preponement/postponement of Pre-Bid meeting” will not be entertained under any circumstances. The Tenderers who do not participate in the Pre-Bid conference will not be considered and shall be disqualified. NOTE: It may specifically be noted that Predatory Pricing shall not be accepted and the bids not meeting even the basic cost of input. i.e. unreasonably low prices to undercut and obtain the contract are liable to be ignored in order to obtain quality products/services. 2.0 Scope of Services: 2.1 The scope of this Service Contract is to provide Services of Paramedical Staff Viz, Nurses, Pharmacists, Clinical Laboratory Technicians, Physiotherapists, Radiographer and Medical Attendants at various Health Centres of ISRO/DOS in the following location(s): ISRO Health Centre (I H C), Jeevan Bima Nagar, adjacent to KVNAL Gate. Sushrutha Heath Centre, Jalahalli, DOS Housing Colony Charaka Health Centre, ISRO Layout Sanjeevini Health Centre, RPC Layout, DOS Housing Colony Medical unit, Domlur, DOS Housing Colony Medical Unit, Newland DOS Housing colony, Indiranagar Medical Unit, Old land DOS Housing Colony, Indiranagar First Aid Centre, URSC First Aid Centre, ISITE, Marathalli First Aid Centre, LPSC, Indiranagar First Aid Centre, ISTRAC, Peenya. 2.2 ISRO/URSC reserves the right of including additional Health Centres, or re- locate/exclude the existing Health Centers during the validity of the Service Contract. 2.3 ISRO/URSC reserves the right to increase or decrease total number of contract personnel proposed during the validity of the contract as need arise. General Terms and Conditions 3 2.4 The certification relating to the skill level/experience and bio-data of the contract personnel shall be submitted to the ISRO/URSC identified Contract Manager, who reserves the right to identify/finalize the work force for executing the contracted service to ascertain that required competency levels are met. 2.5 The deployment of workforce to various Health Centers shall be at the discretion of ISRO/URSC Contract Manager. Details of the work force required is mentioned in Annexure-I 3.0 VALIDITY: The Service Contract shall be valid for a period of 24 months from the date of Contract and extendable for a further period of 12 more months on the same Terms and Conditions upon mutual consent. Either party shall have the right to terminate the contract wholly or partly at any time during the Contract period by giving 30 days prior notice. 4.0 Job requirements: The Services which are to be provided by the Service Provider are: Paramedical personnel include following a) Pharmacists b) Physiotherapists c) Nurses d) Medical laboratory technicians e) Radiographer f) Medical Attendants Work description The service provider shall provide qualified and experienced paramedical personnel duly approved by CMO/Contract Manager, URSC, for deployment. a) Pharmacists: Apart from their regular duties of dispensing medicines, the work related to maintenance of stock register, medicines issue register, computer and network General Terms and Conditions 4 usage, other duties as assigned by CMO/Contract Manager,URSC, have to be carried out. b) Physiotherapist: Apart from their regular duties of administering physiotherapy services to patients, the work related to maintenance of the equipments, stock register, computer and network usage, other duties as assigned by CMO/Contract Manager, ,URSC, have to be carried out. c) Nurses: Apart from their regular duties, the work related to maintenance of stock register, medicine issue register, patient follow-up, computer and network usage, other duties as assigned by CMO/ Contract Manager, URSC, have to be carried out. d) Medical Laboratory technicians: Apart from regular duties, the work related to collection of specimen from other health Centres, maintenance of stock register, maintenance of lab equipments, Computer and network usage, other duties as assigned by CMO/Contract Manager, URSC, have to be carried out. e) Radiographer; Radiographer is expected to handle digital X-ray unit, take X-ray films. He/she should have knowledge of computers and expected to have knowledge about the minor problems of X-Ray machine and correction of these problems. Apart from professional work he/she may have to carry the works assigned by Contract Manager/ CMO, URSC. f) Medical Attendants; Medical Attendants are expected to assist the Doctors, Nurses, Lab. Technicians, Pharmacists, Physiotherapists and Radiographer in delivering the proper medical services to the patients. They shall also accompany the patients whenever the patients are referred to tertiary hospitals. Further, they shall carry out other work assigned by Contract Manager/ CMO, URSC. The category wise list of qualification requirements, staff deployment required and working hours are as per Annexures G, H & I respectively. The deployment must be strictly adhered to. General Terms and Conditions 5 5.0 General Terms and Conditions : The pattern of working followed in ISRO/DOS Health Centres is as under: a) The service shall be for 6 days a week i.e., Monday through Saturday, as Day- care only. b) All Sundays & three National Holidays will be closed holidays. c) During some of the Central Govt. Holidays Dispensaries work for 8 Hours from 8.00AM to 5.00PM with lunch break d) Full Time Service shall be as stipulated below: General Shift (Full time): 0830 hrs to 1700 hrs with lunch break (30 minutes) ISRO Health Centre, JB Nagar and First aid centers at URSC, ISITE, LPSC & ISTRAC. Shift (Full time) : 0800 hrs to 1600 hrs or 1200 hrs to 2000 hrs Shift/Split (Part time) : 0800 to 1200 Hrs &1600 to 2000Hrs (in health units other than ISRO Health Centre, JB Nagar) e) Part Time Service shall be of 4 Hours duty f) Para-Medical Services shall be on Full time basis. The Medical and Para- Medical Staff posted at ISRO Health Centre (Jeevanbimanagar), First Aid Centres at ISITE, URSC, LPSC and ISTRAC will have to perform duties either in General Shift or in Shifts as assigned, at the discretion of the Chief Medical Officer, URSC. g) Para-Medical staff posted at other health centers (other than ISRO Health Centre, JB Nagar), have to perform split duty from 0800 am to 1200 noon and 1600 pm to 2000 pm.