Transport for London Getting around London Your guide to accessibility Contents Key to symbols Introduction page 1 Safety and Security page 2 Access without Toilets in stations, escalators or steps suitable for wheelchair users Buses page 3 Access via lift(s) Toilets in stations Tube page 8 Access via ramp Interchange with Assisted Public Transport page 13 (please be aware that Underground some ramps are steep) Taxis and private hire page 16 Interchange with DLR Journey Planner page 18 More than 15 steps Bus station at this location Interactive Journey Map page 20 Platform to Tube train step height: Interchange with Freedom Pass page 21 A = level to 100mm National Rail trains B = 100mm to 200mm Coaches page 25 Interchange with Riverboat services Tramlink page 27 Taxi rank Riverboats page 30 Docklands Light Rail page 37 Trains including Overground page 43 The key to symbols above explains the symbols that we have used to convey accessibility information for DLR stations and Information for disabled drivers, including page 45 Riverboat piers on the Thames. The accessibility information exemption from the Congestion Charge itself is given within the sections of this guide devoted to the DLR and River Services. Guides for people with learning difficulties page 46 Introduction London is fast becoming one of the most accessible Also included are full explanations of Journey Planner cities in the world, and we hope that this guide helps and the Interactive Journey Map. These two facilities on you to make the most of the transport options available the Transport for London website allow you to plan to you, including assisted public transport journeys and check station information with your own access requirements in mind. The guide explains how to use each mode of public transport, one by one. We have included the following maps for ease of reference: For buses and London Underground we have provided you with the necessary information you will need to plan • Freedom Pass network and make your journey, depending on your specific • Key bus routes in central London requirements, including the range of products available for different access needs. • Tramlink map • River map For the Docklands Light Railway, we have provided alphabetical lists of all stations, complete with concise • Tube map, including Docklands Light Railway information on accessibility, changing between other • Victoria Coach Station plan. means of transport and station facilities. All of these maps are correct as of July 2009. Please be For riverboat services, we have provided a list of all aware that as transport services change, these maps will operational piers on the River Thames in London that also need to change. You can always request the most are served by riverboats, complete with information on up-to-date edition of all maps produced by TfL via our accessibility, changing between other means of 24 hour travel information helpline: 020 7222 1234. transport, and pier facilities. The guide includes information on Freedom Pass, a scheme that allows free travel around London for people over 60 and eligible disabled people. 1 Safety and Security Many Tube, bus and Overground stations have Help Points which you can use to communicate with As passenger numbers on the Capital’s public transport station staff or the Police, and most have induction network are increasing and the rate of crime on the loops for customers who use hearing aids. network continues to fall, TfL is working in partnership with the British Transport Police (BTP), the City of On the Tube, every carriage is fitted with passenger London Police (CoLP) and the Metropolitan Police emergency alarms. These when used will let the driver Service (MPS) to oversee the safety and security of know assistance is needed. If any part of the train is in a passengers and staff on the network. station when you pull it, the train will stop; otherwise it will continue until it reaches the next station to make TfL is fully committed to making people feel safer and sure that you can be given the help you need. more secure while travelling and reducing anti-social behaviour and crime. For London buses’ CentreComm is the emergency command and control centre. Working side by side with Owing to TfL’s significant investment in keeping the Metropolitan Police control centre (MetroComm), public transport a low-crime environment, the chance CentreComm operates 24 hours a day, seven days a of you experiencing any form of crime on your journey week to respond to issues on the bus network. is very low. In an emergency, drivers can immediately contact the control centre who would then liaise with the In fact, there are over 2,500 officers dedicated to emergency services. patrolling the transport system in the Capital who provide a visible reassurance, 700 of these can be found Overall, the transport network incorporates design on the Tube. Additionally, there are over 600 Revenue elements to prevent and reduce crime and the fear Inspectors with thousands of other members of staff on of crime. the network to help you if you need assistance. Increasing safety and security on public transport is a CCTV is now fitted to all buses on the London Bus major priority for TfL, so be assured we will keep Network, improving customer and staff safety and working to keep our transport network a low crime providing evidence in the event of an incident. Over environment and reducing crime figures year on year. 13,000 CCTV cameras are also available across London Underground stations, covering ticket hall areas, walkways, platforms and trains with more being fitted as part of our investment and refurbishment programmes. 2 London Buses Buses Buses are a highly accessible way to travel around London. All of London’s 8,000 buses on normal routes are now low-floor, wheelchair accessible vehicles. The ramps on all buses must be in full working order at all times. Any bus with a defective ramp is taken out of service, so you are assured of full accessibility at all times. London’s buses are now fitted with iBus, the on-board “next stop” announcements. The system means passengers know exactly where their bus is and what the next stop and final destination will be. Wheelchair users are entitled to free travel on buses, as are Freedom Pass holders (see pages 21 to 23 for full details). Children and young people under the age of 18 in full-time education are also entitled to free travel on buses. Journeys by bus and/or other forms of transport can be planned on-line using Journey Planner on the TfL website: tfl.gov.uk (see pages 18 to 19 for full information). Journey Planner enables you to plan journeys that do not involve the use of stairs, lifts or escalators. If you do not have access to the internet, up-to-date information about bus routes, timetables and fares is available by calling the 24 hour travel information helpline 020 7222 1234. 3 FINCHLEY CAMDEN TOWN KILBURN London Buses London Buses OXFORD STREET Bus spider maps Using buses KENSINGTONIf you have access to the internet, you can view All buses are low-floor vehicles (excluding Heritage bus ‘spider’ maps on the Transport for London website: buses covering parts of routes 9 and 15), which means tfl.gov.uk. These diagrammatic maps illustrate the full that the doorways are close to pavement level when the range of bus routes that serve areas throughout London. bus stops and the doors open. This enables all customers, including people using wheelchairs,CITY people Harrods Grosvenor Place with buggies, people with assistance dogs, and people Brompton Road PICCADILLY Brompton Square with other mobility impairments, to get on and off buses LO WER GROSVENO Department R PLACE Sloane Street E B of Transport AC G RE PL R M SS easily*. Knightsbridge O D E T A R S A N A V H O D B E Albert G R E O N P N N H O I E R K C ALLINGTON P G C A L L A L A W R U ST. Every bus also has a retractable ramp, which connects T D C R EN B A N n . E S P E B E E R V . y LG T ICTOR ST R S Q IA ST. RIA the floor of the bus directly with the pavement, making ums Sloane Street A VICTO VE Y E F Pont Street S R G M T. U B access possible for wheelchair users. If you’re unable to E Westminster Cathedral Bus Station bays H ad E W board a bus because of a broken ramp, please wait for C R C A B C D I D L WATERLOO eet L L Sloane Street E A T S London Travel O T O J the next one, and tell Customer Services as soon as Sloane Square O N N R Information Centre S ng’s Road TR V E VICTORIA B A possible on 0845 300 7000. E R U ke of York T CE I E STATION LA D X Victoria C P R G H Square O K A E A Coach A L N L E E UK R L C D O Sloane Station O A C G T T L Passport ET A P ES D E D (arrivals) S T I Office TR Square E E O R S L N C B C B A R M EL Y C I A IZ L Y D H A E P M G G BE A .