Sep 2019 - Jan 2020 MCI(P)028/02/2020 SHA 58th Anniversary Dinner Celebrating 25 years of Excellent Service Award and Service Gold “The National Kindness Award” Your Say on Top 3 Wishes for 2020 Annual Hotel Security Awards and Conference SHA Welcomes New Members SHA Welcomes New General Managers SHA Web-Based Repository Tourist Tracks CONTENTS 13 14 15 21 Sep 2019 - Jan 2020 SHA NEWS SHATEC NEWS MCI(P)028/02/2020 4 SHA 58th Anniversary Dinner 18 SHATEC Graduation 2019 Chief Editor Ms Margaret Heng 6 Your Say on Top 3 Wishes for 2020 19 SHATEC Hospitality Conference 2019 Love in a Bento – Christmas 2019 Edition Writers 7 SHA Welcomes New Ordinary Members Ms Charmaine Thiang SHATEC Wins The BrandLaureate 20 Ms Li Shaoting 9 SHA Welcomes New Associate Members BestBrands Award 2019 - Culinary and Hospitality Talent Development Ms Shrestha Sook Yean 10 SHA Welcomes New General Managers Industry Mentorship Programme – Published by Town Hall Session Singapore Hotel Association 11 SHA-Intel Hospitality Technology Seminar 21 Ms Margaret Heng Wins the Executive 12 GM Networking Sessions on 3 October of the Year at the Singapore Business Design & Printed by and 9 December 2019 Review Management Excellence Awards Colorcom Graphics Pte Ltd 2019 STB-SHA Hotel Industry Conference 13 Spotlight: Michael Tan Email 14 Annual Hotel Security Awards and [email protected] Conference 2019 HOTEL CIRCUIT Celebrating 25 years of Excellent Service Website 15 Award (EXSA) www.sha.org.sg 22 Oakwood Premier AMTD Singapore SHA/SKM Service Gold “The National 16 recognised as ‘Best Serviced Residence’ Address Kindness Award cum Gracious Guest in Asia Pacific Recognition” Presentation Ceremony 21 Bukit Batok Street 22, PARKROYAL COLLECTION Pickering 2019 23 Singapore 659589 crowned Asia’s Leading Green Hotel for Town Hall Session on SFA’s New 5th year running and recognised as one of Licensing Initiatives the world’s most influential tall buildings 17 Dialogue Session for SHA Hotel Members Tourist Tracks on COVID-19 SHA Update is the official publication SHA Web-Based Repository of the Singapore Hotel Association TOURIST TRACKS and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or 23 2019 in Numbers by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher. SHASHA NEWS NEWS SHA 58th Anniversary Dinner he SHA celebrated its 58th Anniversary Twith the industry on 4 September 2019 at the Marina Mandarin Ballroom, Marina Mandarin Singapore*. *Now known as PARKROYAL COLLECTION Marina Bay, Singapore Chairman, Singapore Tourism Board, Mr Chaly Mah graced the annual event which was well attended by 450 hoteliers, industry stakeholders, partners and distinguished guests. Highlights of the evening included a menu which was specially curated by a team of Chefs, comprising past participants of Bocuse d’Or and SHATEC Alumni. In addition, 11 year-old Ukulele Prodigy, Ms Jordin Tan wowed the crowd with music pieces which struck a chord with the guests. A total of 55 attractive lucky draw prizes was also presented at the event. 4 SHA NEWS Congratulations to all lucky winners and special thanks to the sponsors below for their invaluable contributions to the event: Lucky Draw Sponsors • Amara Sanctuary Resort Sentosa • Marina Mandarin Singapore • Royal Plaza on Scotts • Andaz Singapore • Naumi Hotels • The Seacare Hotel • Carlton City Hotel Singapore • NEC Asia Pacific Pte Ltd • The St. Regis Singapore • Concorde Hotel Singapore • Oasia Hotel Downtown, • Shangri-La Hotel, Singapore Singapore • Conrad Centennial Singapore • Sheraton Towers Singapore • Oasia Hotel Novena • Crowne Plaza Changi Airport • Singapore Marriott Tang Plaza • The Outpost Hotel At Sentosa Hotel • Fairmont Singapore & Swissôtel The Stamford • Orchard Hotel Singapore • Six Senses Duxton • Furama City Centre Singapore • Park Hotel Alexandra • Six Senses Maxwell • Goodwood Park Hotel • PARKROYAL on Beach Road • Sofitel Singapore City Centre • Grand Park Orchard • PARKROYAL on Kitchener Road, • Swissôtel Merchant Court, Singapore Singapore • Holiday Inn Express Singapore Clarke Quay • Raffles Hotel Singapore • Village Hotel at Sentosa • Hotel Jen Orchardgateway • Regent Singapore • YOTELAIR Singapore Changi Singapore Airport • Rendezvous Hotel Singapore • Luzerne Singapore • The Ritz-Carlton, Millenia • Mandarin Orchard Singapore Singapore • Mandarin Oriental, Singapore Partner Sponsors • Kuhlbarra • Norwegian Seafood Council • USA Poultry & Egg Export Council • Mishima Reserve • Phoon Huat • US Maple Leaf Farm 5 SHA NEWS YOUR SAY on Top 3 Wishes for 2020 For this issue, SHA Update invited members to share their views on the top 3 wishes for 2020. Continued development of upscale the positive outlook of the industry, and the MICE in Singapore opening of new hotels in Sentosa, I hope to see an increase in familiarisation trips so as The MICE industry is one of the fastest to encourage continued promotion to push growing segments in the travel sector for further growth and progress of Singapore, generating millions of dollars in revenue every especially Sentosa Island. year. This is attributed to positive economic trends, improvement in the infrastructure, Recruiting and keeping qualified and enhanced tourism combined with global employees expansion of Asian companies. We are excited Mr Fernando Gibaja about the two new SECB’s partnerships; The hospitality industry is growing at a faster General Manager, pace, and attracting, hiring and retaining Capella Singapore INSPIRE and SMAP; these programmes alongside with BEiS will further enhance the right employee is becoming more of a Singapore as the choice of venue for holding challenge. I hope that, as an industry, we can world class events. collectively alter the preconceived perception of working in the hospitality as low-wage and Push for familiarisation trip for Sentosa with little opportunity for career advancement to continue to grow for the younger generation, who are also the leaders of our future, with essential training FAM trip is and remains as one of the key and development. strategies for us to promote and educate our travel agent and journalist friends. With 1. To relax the foreign worker quota 2. To allow foreign students who studied requirement for specific roles that that are and graduated with a Diploma or Degree challenging to fill with Singapore nationals in Singapore to work for 1 to 2 years e.g., Housekeeping, Laundry, F&B service. after graduation on special work passes or Simultaneously, open up source countries arrangements. for work permits to include Vietnam, Thailand and Indonesia. The reduced 3. To aggressively target high yielding, quota of foreign workers at 40% is premium MICE groups that have a larger Mr Willi B. Martin already a big constraint for hotels impact on Singapore’s economy. Explore Area Vice President which has the potential to adversely opportunities created by the recent South East Asia affect the guest experience. This may in instability in Hong Kong as multiple groups Grand Hyatt Singapore the long run adversely affect Singapore’s have relocated to alternative destinations reputation of delivering the highest level including Singapore. of service both to visitors and local nationals patronizing hotels and restaurants. My first wish for the Singapore hotel industry is also crucially important. So my second in 2020 is that we are able to generate interest wish for the hospitality industry is that hotel and passion for the hospitality profession businesses receive manpower support for among Singaporeans. We can achieve this Foreign Trainees studying in Singapore by working closely with stakeholders and Schools and having these trainees excluded partners such as the Singapore Tourism Board in quota calculations will help us train and to create greater positive awareness through grow these trainees while being able to ease marketing strategies meant to reach out to our manpower needs. Singaporeans. As a company, we already Mr Tuncay Bockin Lastly, I wish that the Singapore will continue General Manager, work with STB to utilise some exciting and Holiday Inn Singapore competitive IHG programmes such as the hosting city-wide events that will increase Atrium Future Leaders Programme, IHG Academy, demand for our hotels and the SEA region. and the SkillsFuture Leader Development I hope that through greater collaboration with Initiative (LDI) programme for those who want event organisers and partners will give us to supercharge their careers in hospitality. more opportunities to create more value for businesses, stakeholders, and ultimately the Guest experience is at the core of everything customers – be it by providing our customers that we do and opening up the door for with better value propositions or by creating fellow professionals to join us in our mission more choices for a win-win situation for all! 6 SHA NEWS SHA Welcomes New Ordinary Members The Capitol Kempinski Hotel Singapore ocated in Singapore’s charming Civic and Cultural District, the Liconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. The discovery continues, as the hotel is a part of the luxury lifestyle integrated development, Capitol Singapore – which comprises the legendary Capitol Theatre, a premium retail mall Capitol Piazza, and an exclusive Eden Residences Capitol. A quintessential masterpiece of beautifully conserved